Majestic Colonial Punta Cana
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Carr. El Macao - Arena Gorda, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$ 684
US$ 543
Free cancellation until 26/02/22
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Hotels.comUS$ 684
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Full view
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360
Panoramas (155) Pool & Beach (6868)
What is Travellers’ Choice Best of the Best?
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What you can expect during your stay
- All linens sanitised in high-temperature wash
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 47 hotels in Bavaro
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Diving
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Hair dryer
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
Languages Spoken
Spanish
Location
Full view
49Car recommended
Grade: 49 out of 100
191Restaurantswithin 10 km
68Attractionswithin 10 km
Contact
Carr. El Macao - Arena Gorda, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
See all nearby hotels
21626Reviews2711Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
+1
We just returned from our 7 day stay at the beautiful Majestic Colonial Club Punta Cana in August 2021. Keep in mind that if you are booking the colonial section, you will be using most of the amenities in the Elegance side due to lack of occupancy (Covid) and off season for the summer months at least. Upon arrival, you are greeted with their signature Majestic drink which quickly became one of our favourite drinks for the rest of the stay. Reception could use more training in customer service as every time we went up the front desk we seemed to be inconveniencing them. Regardless, we were brought to our room which was on the Colonial Club section- a bit of a walk from the lobby and restaurants but our room had an ocean view and was cleaned daily. I highly suggest upgrading to “club” as you will have access to their club lounge with snacks and various beverages available to you. The receptionists at the club lounge were always extremely friendly and helpful. Shout tout to Rosa Maria who was very hospitable, kind and helpful! By upgrading to Club you will have a private section on the beach with access to their cabana beds and a private pool with cabana beds as well. Big shoutout to Wander at the private beach bar who made all of the delicious drinks in the pictures. He was always eager to please and make you one of his special drinks and gave exceptional customer service all week. The beach did have quite a bit of seaweed which is out of their control, we did notice them trying to clean it but it wasn’t as pristine as Punta Cana beaches normally are in other seasons. For lunch, we tried the buffet at the beach which we found to have a great selection of food and had a stunning view of the beach/ocean if you are able to get a table facing that way. The pool area had activities for all ages which was great and there wasn’t an issue finding a lounger most of the time. Big shoutout to Demores at the pool who was always checking on the guests ensuring they were enjoying themselves and had a beverage in hand. She was very kind, hard working and warm to us the entire week! We found the main buffet to be hit or miss- the dinner was not so good so we always ate at the a la crates but the breakfast was great. Shoutout to Yelinton who was our server every morning at the buffet. He was so sweet, eager to please and kind hearted. We got to know him and he is rare gem who adds a lot of value to this resort. Our favourite a la carte restaurants were the French and Japanese, the Italian and steakhouse were also pretty good. The evening entertainment on this resort starts at 9:30 at the main theatre with a different show for everyday of the week. We enjoyed the short ice breaker before the show as we found it allowed guests to interact and engage in the activities as well. After the show, guests would head over to the dance square where they had music and dancing. I would suggest they pick more songs as I found them to repeat the same 10 songs every night which can be very repetitive if you are there for 7 days. Another big shout out to Wander on the entertainment team who was always trying to engage his guests in activities whether it be dancing, or karaoke. Wander had a great sense of humour and made us feel very welcome. My main critique would be for the staff at the reception in the main lobby- it’s important they have better customer service then what they had since they are the first and last face guests will experience. Overall, this resort stands out from others in Punta Cana because of how they strive for customer satisfaction. Everyone is very friendly, eager to assist and understands the meaning of true hospitality. I would recommend this hotel to any of my friends and family and can’t wait to return in the near future. Thanks for the memories! Cheers…
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Date of stay: August 2021
6 Helpful votes
Helpful
Response from Customer Care, Owner at Majestic Colonial Punta Cana
Responded 12 Sep 2021
Dear 477katei, Thank you for sharing this glowing review of your recent holiday experience at Majestic Resorts. Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. We are thrilled to lean that our team made you feel like royalty providing their personalized service and their attention to details. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant development and progress. Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday. Sincerely, Ada Camilo Customer Care Majestic Resorts
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My friend and I stayed at the Colonial and expectations were exceeded. The rooms were very clean and house keeping is fantastic The Ocean View Rooms are wonderful. Alot of the restaurants were closed however we were just steps away from Elegance and was very well taken care of. The reason I'm writing this Review is for Benjamin Nunez our Bell Hop. He made our stay excellent with his outstanding service. He made sure we got to and from resort activities (with all 3 resorts it's a HUGE property, walking will get you no where lol) . The best part is when we needed our Covid Test to return to the U.S. and was running short on time (we went on the weekends and Covid Testing wasn't available on Sundays) Benjamin went above and beyond to schedule our tests, get us there and get us in and out a fast timely manner with out us having to struggle to get it done. I swear if he could have taken the test for us he would have. I did tip him very well, it was WELL deserved and would do it all over again ! Thank you Colonial and Benjamin Nunez (829) 438-0839. Angela "MOTA" smith…
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Date of stay: August 2021Trip type: Travelled with friends
2 Helpful votes
Helpful
Response from Customer Care, Owner at Majestic Colonial Punta Cana
Responded 8 Sep 2021
Dear Guide660940, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. We are thrilled to lean that our team made you feel like royalty providing their personalized service and their attention to details. We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon. Sincerely, Ada Camilo Customer Care Majestic Resorts
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First of all the room was terrible, the mattress didn't even have a cover, it was dusty no one bothered cleaning the dust off the room. My son had his birthday on August 19, and I went to ask if they do cakes for special occasions. They sent me to another room and there was girl. So I tell her I need just a small cake just for 3 people, I wasn't asking for something really big. The girl at the room says the cake is going to be $15 and if you want balloons and candles is going to be $20 total! I asked her for receipt and she gave me, and I save it just in case. The day that we went to check out August 24 the guy gives us a bill of $15 telling us this is for the cake that you ordered. So I gave him the receipt and told him I already gave the lady $20. I go call the lady and tell her what the problem was, she than looks confused and says oh but $20 is just for the Ballons... I said $20 just for the balloons? (Just regular ballons) I said I don't even pay $20 in America for regular balloons what's so special about regular balloons that they have to cost $20? We go to the front desk where they gave me the bill with the girl together. She than explains to him in Spanish (and I know Spanish) that I told her $20 is just for the balloons, I said NO! She said it's $15 for the cake and if you want balloons too it's going to be $20 in total! The guy than says maybe it was the language barrier ( from the girl). I than told the guy in the front desk, I am a hairstylist, when clients come in I don't tell them a haircut is $10 and than when they cash out I tell them it's $20, I said that is your problem how you choose to communicate with clients, and you need to be clear! I went to Melia Caribe Tropical resort before and everything was included even the birthday cake, BUT these guys......HORRIBLE! PLEASE STAY OUT OF THIS PLACE, THEY ARE THIEVES AND JUST WANT YOUR MONEY! THERE ARE PLENTY OF BETTER RESORTS AROUND. I thought the bad reviews here were fake but they aren't, they are very much REAL. STAY OUT FOR THE SAKE OF YOUR POCKET!…
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Date of stay: August 2021Trip type: Travelled with family
3 Helpful votes
Helpful
Response from Customer Care, Owner at Majestic Colonial Punta Cana
Responded 8 Sep 2021
Dear pamlH618AV, Firstly, I would like to thank you for sharing your experience here on Tripadvisor. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests´ stay as special and memorable as possible. We believe that the only way to achieve the constant improvement, guest satisfaction and quality service that we strive for is by listening carefully to the criticism, comments and suggestions of our guests. All your comments will be carefully analyzed to take the appropriate corrective actions in each case and we appreciate this opportunity you have given us to improve, especially in the areas that you have mentioned. In addition, we will continue with training, developing and improving the work of our associates to ensure that they always able to satisfy, and even exceed, our guests’ expectations. Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve. Sincerely, Ada Camilo Customer Care Majestic Resorts
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Don’t believe all the 5 star reviews. If u read them carefully most of the reviews are left from the hotel and they are very repetitive. Pros: Most of the staff are very nice and try their best Room was great and the ac worked amazing. Cons: Food was awful Beach was disgusting. They had very few people cleaning up the seaweed and the water looked more like the dirtiest beach I left in NY than the Caribbean water I am used to. Food options are limited and tasted old. By 11:00 the resort was a ghost town. The entertainment at the pools was lacking The shows were awful If you do decide to come stay at the mirage. Worth the extra bucks
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Stay at the majestic over the elegance or colonial
See more room tips
3 Helpful votes
Helpful
Response from Customer Care, Owner at Majestic Colonial Punta Cana
Responded 28 Aug 2021
Dear Iptv I, Thank you for taking the time to share your feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciated our room and grounds. We are so glad to know that our staff provided an excellent service. We believe that the only way to achieve the constant improvement, guest satisfaction and quality service that we strive for is by listening carefully to the criticism, comments and suggestions of our guests. All your comments will be carefully analyzed to take the appropriate corrective actions in each case and we appreciate this opportunity you have given us to improve, especially in the areas of food and entertainment service. In the other hand, we hope you could understand that we are unable to control the seaweed totally. There are factors that cause it in certain seasons of the year. The most common are: • Changing climate and wind patterns blowing the loose mats of seaweed to coastlines. • Nutrient rich waters producing more sargassum (seaweed). • When there are periods of low hurricane activity, the natural process of being “chopped up” by storms is lessened and more seaweed is floating around. Even so, we try to do our best to make sure our guests are as comfortable as possible. We apologize for any inconvenience regarding this matter. I understand that we cannot undo your experience, however I would like to extend my sincere apologies for the shortfalls you experienced. Sincerely, Ada Camilo Customer Care Majestic Resorts
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+1
Beach is awful, they dont do much about seaweed . See pictures attached. We just arrived yesterday, so much weed, you cannot go in to the water!!!! This is not 5 star resort, faucets needed to be changed 5 years ago
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Date of stay: August 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Customer Care, Owner at Majestic Colonial Punta Cana
Responded 28 Aug 2021
Dear Cosmopolitan637993, Thank you for taking the time to share your feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests´ stay as special and memorable as possible. In the other hand, we hope you could understand that we are unable to control the seaweed totally. There are factors that cause it in certain seasons of the year. The most common are: • Changing climate and wind patterns blowing the loose mats of seaweed to coastlines. • Nutrient rich waters producing more sargassum (seaweed). • When there are periods of low hurricane activity, the natural process of being “chopped up” by storms is lessened and more seaweed is floating around. Even so, we try to do our best to make sure our guests are as comfortable as possible. We apologize for any inconvenience regarding this matter. I understand that we cannot undo your experience, however I would like to extend my sincere apologies for the shortfalls you experienced. Sincerely, Ada Camilo Customer Care Majestic Resorts
Read more
PRICE RANGE
US$146 - US$434 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
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LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
658
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Claim Your Listing Frequently Asked Questions about Majestic Colonial Punta Cana
Which popular attractions are close to Majestic Colonial Punta Cana?
Nearby attractions include Bavaro Beach (5.0 km), Hard Rock Casino Punta Cana (1.5 km), and OCEAN ADVENTURES Caribbean Pirates (7.7 km).
What are some of the property amenities at Majestic Colonial Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Majestic Colonial Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Majestic Colonial Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Majestic Colonial Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Majestic Colonial Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Chic Cabaret & Restaurant Punta Cana, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Majestic Colonial Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Majestic Colonial Punta Cana have an airport shuttle?
Yes, Majestic Colonial Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Majestic Colonial Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Majestic Colonial Punta Cana?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Majestic Colonial Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.