Grand Palladium Palace Resort Spa & Casino
Avenida Francia S/N, Bavaro, Punta Cana 23000 Dominican Republic
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About
#45 of 93 all-inclusives in Dominican Republic
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
The Grand Palladium Palace Resort Spa & Casino enjoys a privileged sea-front location on the renowned Playa Bavaro. The resort, located on a sprawling estate of lush tropical vegetation and a coconut plantation, is next to the Grand Palladium Bavaro Resort & Spa and the Grand Palladium Punta Cana Resort & Spa. The facilities of these adjoining resorts are open to guests of the Grand Palladium Palace Resort Spa & Casino.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Diving
Snorkelling
Tennis court
Aerobics
Darts
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Location
84Good for walkers
Grade: 84 out of 100
28Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Avenida Francia S/N, Bavaro, Punta Cana 23000 Dominican Republic
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Would not recommend this hotel as a vacation resort. Throughout our stay, we were harassed by the companies who advertised excursions, the staff who wanted to push spa services, and other companies in general. Very annoying when they keep harassing you throughout any point at the hotel, whether in the lobby, pool, or at the beach. Seems like you can’t enjoy yourself without having someone coming to you every 2 minutes asking you to purchase something even after you declined numerous times. Towards the end of our stay, my friend and I got food poisoning due to how the hotel handles their food. When speaking to the front desk about the situation, the man rushed the conversation as if he didn’t want to deal with the problem and informed us it’s a $300 charge to speak with the doctor even when the sickness was caused by the hotels food. They cross contaminate raw meats and who knows what else. Would not recommend at all…
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Amazing family holiday, we're from the UK with a couple of fussy eaters - absolutely fantastic resort with such a variety of restaurants with quality food. The resort had so much to offer with watersports and an amazing gym and sports center offering everything from tennis, Badminton, football, mini golf to name a few, special mention to Constantino at the sports centre for his enthusiasm and sense of humour. We had a real blast on our 2 weeks there, it was our second visit and we'll definitely be back again.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Sachenca Nuñez, Guest Services / Front Office at Grand Palladium Palace Resort Spa & Casino
Responded 2 Sept 2022
Dear C523SKpauls, We are grateful for choosing us as your holiday destination. Thank you for taking part of your valuable time to share your review. We cannot describe how gratifying it is for us to be your host in this Caribbean environment, and to discover that your experience at our property was satisfactory due to our facilities, culinary delights, entertainment, and the charisma of our people. We hope to have the opportunity to welcome you again to our hotel, assuring you will receive even superior services and facilities on your next visit. Kind Regards, Sachenca Núñez, Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were dark poor lights in the room The bathroom gave no place for privacy to dress or undress. The safe was not working When called with room problems it took more than one time to fix the problem
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yasindi Jiménez, Other at Grand Palladium Palace Resort Spa & Casino
Responded yesterday
Dear bentley4013, We apologize for the inconvenience you experienced during your stay at Grand Palladium Palace Resort Spa & Casino, and we appreciate your feedback on TripAdvisor. Your comments are crucial in helping us identify areas for improvement. We regret that the service and food selection did not meet your expectations. We take your concerns seriously and will address these issues with our dining and kitchen teams to ensure a more satisfying experience for our guests. We also apologize for the issues you encountered with the room, including the lighting, lack of privacy in the bathroom, and the malfunctioning safe. Rest assured that we will investigate and rectify these matters promptly to enhance the overall comfort and satisfaction of our guests. We understand the importance of a timely response to room concerns, and we apologize for any delays you experienced. We will review our processes to ensure that such issues are addressed more efficiently in the future. Your feedback is invaluable to us, and we would appreciate the opportunity to make amends. If you decide to visit us again, please contact our guest services in advance so that we can ensure a more positive and comfortable experience for you. Thank you for bringing these matters to our attention, and we hope to have the chance to better serve you in the future. Kind regards! Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was beautiful , very friendly staff ,lots of things to do, beautiful beach , lots of different restaurants, pools , a lot of transportation around the resort, having a photographers on the resort to make great memories
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yasindi Jiménez, Other at Grand Palladium Palace Resort Spa & Casino
Responded yesterday
Dear myj0j0, We're delighted to hear that you found the Grand Palladium Palace Resort Spa & Casino beautiful, with friendly staff and a variety of activities. It's great that you enjoyed the beautiful beach, numerous restaurants, pools, and the convenient transportation within the resort. Having photographers to capture memories is a wonderful touch. We appreciate your positive feedback and hope to welcome you back for more memorable experiences. Thank you for choosing our resort! Kind regards! Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Only down part is we didn’t get to make any reservations for the restaurant for dinner they were fully booked. But our room view was amazing! Everyone was very accommodating. The whole family had a great time!
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yasindi Jiménez, Other at Grand Palladium Palace Resort Spa & Casino
Responded 3 days ago
Dear sabrinmaali, Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and that the amazing room view and accommodating staff contributed to a great family time. We apologize for any inconvenience regarding the dinner reservations, and we appreciate your understanding. If you have specific preferences for your next visit or if there's anything we can do to enhance your experience, please feel free to let us know. It was a pleasure having you as our guest, and we look forward to welcoming you and your family back for another wonderful stay in the future. Warm regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff were friendly, rooms were beautiful, food was good, we had the beach view which was amazing. We got to go to Monkeyland which was a different experience overall amazing trip would visit again!!!
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yasindi Jiménez, Other at Grand Palladium Palace Resort Spa & Casino
Responded 3 days ago
Dear AmerAdlee, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had an amazing trip and enjoyed various aspects of your stay at our resort. It's wonderful to know that the staff's friendliness, beautiful rooms, good food, and the amazing beach view contributed to a memorable experience. We're delighted that you had the opportunity to visit Monkeyland and that it added a unique touch to your overall stay. Your kind words are greatly appreciated, and we would be honored to welcome you back for another fantastic visit in the future. We value your input and strive to make each guest's experience exceptional. Warm regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall not bad for the price. Food was typical of most resorts/cruise ships, restaurants were hit or miss and buffets were very diverse in options but hey… it’s a buffet. Rooms were nothing special but king size bed was comfortable enough. Beware of high pressure sales presentations that are offered as special vip amenities. Two things really bothered me. 1, public restrooms were not well kept and at times disgusting. 2, the smell of raw sewage at various locations throughout the resort was a big downer! Good evening shows! Great weather!
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yasindi Jiménez, Other at Grand Palladium Palace Resort Spa & Casino
Responded 3 days ago
Dear dpalmer110266, Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that overall, you found the resort to be good. We take your comments about the public restrooms and the smell of raw sewage seriously. Please accept our sincere apologies for any inconvenience this may have caused. We will share this feedback with our management team to address these issues promptly and ensure a more pleasant experience for our guests. On a positive note, we're delighted that you enjoyed the evening shows and the great weather. We hope that despite the challenges you encountered, you were still able to make some positive memories during your stay. We value your input and hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DO NOT BOOK. Huge regret coming here. We paid a premium for their Junior Suite Swim Up Beachside. However, the room does not have hot water!!!! They sent people to come "fix" it, but all they do is turn on the water and stand there and watch, is like they are praying the the water will turn hot magically. They came to our room 3 times, did the same thing 3 times, and of course, the water is still cold at the end of the day. We requested to change to another room, they then want to downgrade us to another room without ANY compensation. We traveled all the way here with our 10-month-old, he has been forced to take a cold shower for 2 days and he cries every single time. We don't expect much, just basic needs as HOT WATER, is that too much to ask? The worst thing is how they treat this problem, the only resolution they have is to DOWNGRADE us to another room with NO COMPENSATION. I strongly recommend you not to book this hotel. It is my worst vacation ever.…
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yasindi Jiménez, Other at Grand Palladium Palace Resort Spa & Casino
Responded 3 days ago
Dear winstonc719, I want to express my sincerest apologies for the unacceptable experience you have had during your stay at our resort. Your feedback is deeply concerning, and I want to assure you that we take these matters seriously. I am genuinely sorry for the inconvenience caused by the lack of hot water in your Junior Suite Swim Up Beachside room. This is not the level of service we aim to provide, and I understand the frustration and discomfort this has caused you and your family, especially your 10-month-old. Please accept my heartfelt apologies for the impact on your vacation. Your feedback is invaluable to us, and I want to assure you that we are taking immediate steps to rectify the situation. We have mobilized our entire team to ensure that we make the necessary adjustments as soon as possible to improve your experience. Additionally, we will review our procedures to prevent such incidents from recurring in the future. I understand the impact this has had on your vacation experience, and we want to make it right. We value your feedback, and we are committed to making the necessary improvements to ensure a more positive experience for our guests. Sincerely, Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed two weeks with my spouse and mother-in-law in nov-Dec 2023. The hotel is very nice eventough some rooms need a bit of renovation. The food was good. The service was excellent, thanks especially to Rashel, Richar and Rosanny!
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yasindi Jiménez, Other at Grand Palladium Palace Resort Spa & Casino
Responded 4 days ago
Dear Gérald B, Thank you for taking the time to share your feedback following your recent stay at the Grand Palladium Palace Resort Spa & Casino. We truly appreciate your positive remarks and are delighted to learn that you enjoyed a two-week stay with your spouse and mother-in-law in November-December 2023. We're pleased to hear that you found our hotel to be very nice, though we acknowledge your observation about some rooms needing renovation. Your constructive feedback is valuable to us, and we will certainly take it into consideration as we strive to enhance the overall guest experience. It's wonderful to know that you enjoyed the food during your stay. We take pride in providing a variety of culinary options to cater to different tastes. Moreover, we are thrilled that you experienced excellent service, particularly from Rashel, Richar, and Rosanny. I will personally convey your appreciation to them. Our team is dedicated to delivering outstanding service, and it's always rewarding to receive recognition for their efforts. We appreciate your patronage and hope to have the pleasure of welcoming you back to the Grand Palladium Palace Resort Spa & Casino for another enjoyable stay. Warm regards, E. Cordero Guest Satisfaction Lead
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our experience at the Paladium. The poolside entertainment team was really great. Coca-Cola Zero and Eddy Murphy were really great entertainers and made the entertainment very enjoyable.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yasindi Jiménez, Other at Grand Palladium Palace Resort Spa & Casino
Responded 6 days ago
Dear sarahmboily, We are honored to welcome you to our facilities and attend your wonderful vacation experience. We appreciate your positive mentions and significantly praising our entertainment team, which works hard to ensure our guests have an enjoyable stay. We will pass on your comments to Coca-Cola Zero and Eddy Murphy. We look forward to welcoming you back to the party. Kind regards! Y. Jiménez Hospitality Sr. Advisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$218 - $367 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium palace hotel, grand palladium palace punta cana, palladium punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
410
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Claim Your ListingGRAND PALLADIUM PALACE RESORT SPA & CASINO (Bavaro) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Grand Palladium Palace Resort Spa & Casino
Which popular attractions are close to Grand Palladium Palace Resort Spa & Casino?
Nearby attractions include Olasouvenirs (0.4 km), Dominicana Rai (0.3 km), and Manuel cigarros (0.3 km).
What are some of the property amenities at Grand Palladium Palace Resort Spa & Casino?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Grand Palladium Palace Resort Spa & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Palace Resort Spa & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Palladium Palace Resort Spa & Casino?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Grand Palladium Palace Resort Spa & Casino?
Conveniently located restaurants include The Greek Resort 24 Hour Beachfront Restaurant, Chic Cabaret & Restaurant Punta Cana, and Onno's Bavaro.
Are there opportunities to exercise at Grand Palladium Palace Resort Spa & Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Palladium Palace Resort Spa & Casino have an airport shuttle?
Yes, Grand Palladium Palace Resort Spa & Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium Palace Resort Spa & Casino have airport transportation?
Yes, Grand Palladium Palace Resort Spa & Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Palladium Palace Resort Spa & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Palladium Palace Resort Spa & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.