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Grand Palladium Bavaro Suites, All Inclusive Resort & Spa
4.3 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Since before leaving Uruguay and the attention of the GPB was positive as we wanted to upgrade the category the abitacion and we were attended by "Andre" who is learning and "Kevin" when we arrived they solved everything. What if we didn't know was from the team of timeshare vendors of the Palladium family, seeing them in the Hotel shirts we thought they were "helpers" type since when they arrive they offer you that they will accompany you and book dinners and provide all the necessary attention, which they do but in exchange of taking you to a talk where you go through different employees of the hotel until you reach the "supervisors" and so you lose almost a whole half day, recommendation if you go with purpose of buying the package Palladium family serves, if not it is better to make it clear from the moment you step on the hotel, it may be that you change a little attitude if you do not go to "breakfast" but putting it on they still synedo friendly... Regarding the room was great, the best of the beds and pillows we have slept was to leave the room and enter the beach a dream. With respect to buffets there is everything, to personal taste they have a due with desserts, so they are rich but lack that Latin touch of desserts (creams, ice cream, jellies, a little more vibes) the food is varied according to the places you go, I recommend walking and passing through all of the three complexes. To the Ă la carte restaurants all very good, we had a bad experience in La Paisana, regarding the times, but knowing that you are on leave you assume it, if it was an ordinary restaurant within two hours of not receiving food you get up and leave. but the rich food (once it arrived) for us the best was sumptuori and the best dish was "cowboy beef rib eye steak with bone". Take advantage of walking through all the facilities, beyond that there are trains or carts that take you walking and see the amenities of the three hotels is very cute, everything neat and arranged many people work there to make the tourist feel comfortable and in a paradise. At the beach haggle over the prices as tourists throw a price 10 times higher, they do not lose and you do not let yourself get money. The people are friendly, tourists and employees the idea is to have fun. If you can go outside the complex as there are many shops to buy and make gifts, if you do not want to go inside the complex there are shops. We'll come back but with more wisdom to plan things we didn't do.
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Date of stay: February 2025
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Trip type: Travelled as a couple
Room Tip:Â En la playa hay que reservar los camastros a la sombra desde temprano, sino al medio dia el sol...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Honestly I was worried about going after reading some other reviews but we could not be more impressed with our stay here! We were given an upgrade to our room and it was stunning, the room was spotless and apart from one day with low water pressure we had no issues, our mini bar was stocked every day and we were in the perfect location right beside the beach, the place is huge but is easy enough to get around with the on-site train and buggies, the longest we ever had to wait was 5 minutes. The a la carte restaurants were great especially the Tepenyaki, I would say it is probably best to book through guest services as the availability for reservations on the app was limited at times. The beach was spotless and all the seaweed was cleared early every morning, getting up to watch the sunrise on the beach is a must! The pool was clean and the swim up bar very rarely had a wait even when it was busy, the staff were all excellent and really friendly! We honestly could not fault anything and will hopefully be back next year.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Â A little tip to people will see you far!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 455jennih, Thank you very much for sharing your kind feedback on TripAdvisor with travelers around the world. It pleased us greatly to having hosted you during a unique experience you have lived in our premises and we are also so glad that you have tasted our delightful food, our attentive staff and beautiful grounds. At Grand Palladium Bávaro we have every desire to address your needs, our main goal is to take you through a paradise where you can check for yourself the friendliness and hospitality of our land. We invite you to discover the tropical colors of the Caribbean in an exceptional luxurious setting, relax on the beach and let yourself be pampered by our specialists of wellness. We look forward to welcoming you very soon for another perfect gateway with us! D. Cruz Hospitality Advisor
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We spent 5 nights in Grand Palladium Bavaria, we felt great, our 4 year old daughter enjoyed the pool with games for her (the pirate ship), they were very generous at every event organized by the animators, with an excellent atmosphere they handed out objects such as balloons, hats and cotillion bugles, shirts, food, drink and sweets for children. Food in dining room Excellent Cathedral, sushi every day, shrimp, prawns, tacos, etc. Exquisite desserts!! They cleaned our room daily and since it was my husband's birthday they had beautiful details like putting birthday greeting on the door, leaving us a decorated pancake and flowering the table in the room!! We would definitely come back!!
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Date of stay: February 2025
Value
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Location
Cleanliness
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Trip type: Travelled with family
Room Tip:Â Las distancias son largas para personas con movilidad reducida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was a huge disappointment, after staying at the grand palladium in Ibiza I was excited to be going to this hotel how disappointing is difficult to put into words. I’ll start with the positives the beach is beautiful if a little heavily populated with sunbeds. The room was kept spotless by housekeeping but that is where the positives end. We arrived after a 12 hour journey at 2045 no welcome drink and nearly an hour to check in. Once checked in we were approached by a man wearing the hotel logo in the lobby saying what time did we want breakfast we booked 08.30 and he said he would collect us from the room and give us a tour of the grounds etc. the next morning we learnt this was a hard sell of a travel club and ended up wasting 2 hours of our time whilst these staff tried to con 32000 dollars out of us to join this club Then when we went to the pool which was dirty but there were lots of sunbeds towels were easily obtained however when we went to pool bar the three staff there ignored us whilst on their phones after 15 minutes I asked to be served and had eye rolling and tuts. The drinks were basic there was no cocktail menu readily available and when we asked for a line were told no. This rude attitude didn’t stop at the pool bar the majority of staff were rude. Ignorant and could not have been bothered. Information was scarce and mainly came from other travellers All food outlets including the pre booked restaurants had huge queues every meal time with waits of upto 20-40 minutes which in itself was frustrating but once in and you realised there were loads of empty tables which just needed cleaning and resetting but had staff who just didn’t seem to care made the whole experience even worse The hotel was dirty apart from clearing the leaves away we never saw anyone cleaning the grounds or lobby or bars tables were dirty glasses were collected in filthy bins and just rinsed under a tap. Vodka and tonic was served in either a pint glass or a paper cup with no lime or lemon. There were no straws there wasn’t even a decorative umbrella or puce of fruit for your cocktail and staff struggled to understand us everywhere. The chair you were expected to use where broken and cut my leg as they had sharp bits sticking out everywhere. They could not cater for the amount of people in the hotel it was a shambles and having paid 4600 pounds one expects at least the basics
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
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Trip type: Travelled as a couple
Room Tip:Â Give more information regarding the huge resort
Invest in more cutlery and open more areas at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our stay was not good and I would never return to this hotel. The only saving grace for this resort was the al la carte dinners and the nice beach, otherwise it would get 1 or 2 stars. Room Room 1848 rooftop terrace suite was awful with broken lights the entire week, despite numerous calls. While some mentioned a motion detector that caused the lights to turn off after a few hours, ours turned off after 1 minute of no movement. This means if you’re not waving your arms a few feet in front of the sensors, everything shuts off. Our lights went off while on the toilet, while showering, trying to to get ready, watching tv. It’s worst when you’re in the room alone and trying to use the bathroom. We had to make sure to have our phone for flashlight access at all times. At night the ac/fans went out so we were sweating all night. On day 5 they did at least fix it so that the ac didn’t shut off, but the lights continued to shut off all day. Food The buffet food at dinner the first night was awful to the point I was considering trying to checkout the following day to find a different resort. You do need to make reservations for the restaurants, but the app says nothing is available. I visited guest services the next morning and was able to get reservations for our group of 7 people for every night. Best $40 spent to tip the worker and make sure we had good dinners the rest of our stay. Trolleys The 3 resorts are walkable, maybe 10 minutes from one end to the other once you know which paths to take. However, if you have older people in your group requiring you to wait for the trolleys, expect to be waiting a while, especially if the trolleys are already full when they come around, which was most of the time. Tip the concierge a few bucks to order you a private cart. Worth the money to not have to wait, and our trip improved once we figured this out. Beach/pool The beach is great, they do a good job keeping it clean and we could always find chairs even late morning/afternoon. No beach service, you must walk to the bars. The pools do get busier, but did appear to have at least some open chairs throughout the day. While some people were saving chairs, I didn’t see it as bad as other resorts where chairs are gone before 7am. The pool water was pretty dirty the days we went on a Friday/Saturday, even early in the morning before people really started getting in for the day. Water was cloudy with a lot of bird poop floating around. Staff Most staff are good but some just don’t appear to care. We are used to visiting Cancun annually where the workers really appreciate your tips and bend over backwards to take care of you once they know you’re a tipper. Here the attitude is much different. Service is slow at the bars, but since most people are not tipping, you can’t blame the workers. That wouldn’t make me work any harder either. Dinners were very slow, but it looked like it was due to being short staffed more than anything. Our group left $15-20 tip every dinner, so perhaps tipping up front would have helped speed up service.
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Date of stay: November 2024Trip type: Travelled with family
Room Tip:Â Tip the concierge to request a private cart pickup and then tip the driver. Beats waiting for the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel has many good things, great location near Punta Cana airport, be able to use the facilities of the other hotels of the resort, the pools, the beach, the gardens, transportation within the hotel, the bars, live music, activities,... But it also has great buts. The main one is the attitude of the staff. You can find wonderful and efficient people (and my standards are low), but most, especially in the dining rooms, seem to even annoy. Slow, inefficient and even angry-looking. Either tip ahead or forget about getting a glass of water in the dining room or coffee at breakfast. Not all of us are equal in attention, even our compatriots come out worse. And it’s not because they’re busy, as there are plenty of staff, but it’s inefficient and the desire to work shines through their absence. Another big problem is membership. They're trying to sell you some kind of club vip for their hotels, even if you don't get on the Listing that would make a profit. The bad thing is not that they sell it, but that you waste a lot of hours while they try, when you want to go sunbathing or bathing in the pool. Very scarce and unworthy in the proceeding of a 5 star hotel. The Dinner Reservation service in the app is insufferable. My advice, go to reception and be asked by them. Because if not, you will end up with reservations in restaurants that do not open, despite the fact that on the web it keeps saying that if it is open or that you do not find availability, when the restaurant is empty. The rooms are old, need a face wash, although I already knew this from other comments.
In short, yes but no, don’t expect an idyllic hotel, or even correct attention, but the beach and resort facilities will make your stay pleasant.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, the rooms had glass bathroom doors and windows so you can see people shower. Next the staff was so so unfriendly, and people was trying to get you to go on trips. The food was not nice overall, they had stuff for kids but overall i did not like it I came back so unwell and took me weeks to recover
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First, recognize Anyery in the Mini Club, she was amazing with our son, fully recommend her, she even babysits and you can trust her. Rest of the stay horrible, Room 1817 full of mold, we ended up all sick with respiratory issues due to the humidity and mold in the room, even kid in hospital overnight. AC leaking from ceiling noone fixed, fridge not working, noone fixed. Personnel attention, customer service is the worst I've ever experienced. If you want a table set for breakfast or lunch, you need to tip someone to get it done, otherwise if you ask for silverware they bring you just that, no napkin, no glasses, and then you need to start asking for the rest, there's no proactiveness in the people working there, no efficiency, customer is a nuissance and not someone to attend to. They clearly lack good management or they are way underpay and overworked. This is not my first time in Punta Cana, experience before (other resort ) was one of the best. The beach is really good and the pool is nice. Food is not bad.
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Review collected in partnership with this hotel
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Melissa V, Thank you for taking the time to share your feedback regarding your recent stay at the Grand Palladium Bavaro Suites Resort & Spa. We are delighted to hear that Anyery from the Mini Club made such a positive impression on you and your son. We will be sure to pass on your kind words to her and acknowledge her exceptional service. However, we deeply regret to learn about the issues you encountered during your stay, particularly with your room conditions. Your experience falls far short of the high standards of comfort and cleanliness that we aim to provide to all our guests. Please accept our sincerest apologies for any inconvenience this may have caused you and your family. Rest assured that we take your comments seriously and will address them with our management team to ensure that necessary measures are taken to prevent such occurrences in the future. Additionally, we will review our training procedures to ensure that all our staff members are equipped to provide efficient and proactive service to our guests. We truly appreciate your valuable feedback, as it helps us identify areas for improvement and ensures that we continue to deliver exceptional experiences to our guests. Thank you once again for sharing your comments with us. We hope to have the opportunity to welcome you back in the future and provide you with the excellent stay that you deserve. Sincerely, E. Cordero Guest Satisfaction Lead Grand Palladium Bavaro Suites Resort & Spa
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This place is a mixed bag. We loved the old-school expansive layout of the place where the rooms are located in spaced out villas (and not in a singular high rise). Lush landscaping makes for a delightful walk. The walkways are covered and it makes it easier to walk back and forth to lobby during rain. Lobbies (Palace and Punta Cana included) are decent. Night shows are above average. The beach is exceptional. This is where the good stuff ends….
Room are disgusting (at least in the Bavaro part)- electrical sockets are falling apart, uncomfortable beds, dodgy a/c, rickety furniture and dull lighting. Lots of humidity in rooms will make ur clothes smell. Shower stall was literally buckling. We lost power within 30 min of getting in the room followed by a/c issues. You will need to tap ur room card 4-5 times before the door unlocks. This is a huge property with only 3 medium sized pools (not counting TRS). Pools themselves are shabby, debris in water and there and there are big chunks of tiles missing. Palace/Punta Cana pools were marginally better then Bavaro. Food is below par- Buffet needs some serious rescue. La carte were better (La Lola was our fav). Beware that the resort will be slammed on weekends with locals checking in.
We are hoping that Bavaro property will be more upscale and better managed after the 2025 renos. For those who have already booked, keep your expectations low.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolutely everything they do they do wrong. I requested a room on the first floor, I got one on the second. I ordered a crib, they left me a broken crib, only at 10 o'clock at night they deigned to leave me one in good condition. Showers are lousy. On the web they indicate that they have sterilizers for babies, when you arrive or even know what it is. The room indicates that it has a bathrobe and slippers, just right there are towels. In restaurants they never offer you drinks, they only serve you water. The staff who serve you the food seems to be in a bad mood why they won't answer you. Ice machines aren't working. Internal transport drivers look like they want to run over guests. Everyone asks you for money for anything to help you. The front desk has a phone, they never answer and if you go you find them with their cell phone in hand laughing with know who. In total it is the worst experience and it is only my first night.
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Date of stay: February 2025
Value
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Location
Cleanliness
Service
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Trip type: Travelled with family
Room Tip: Si pueden elegir otro hotel, háganlo!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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