Occidental Punta Cana
Avenida Espana Bavaro S/N Arena Gorda, Bavaro, Punta Cana 23301 Dominican Republic
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$786
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#76 of 92 all-inclusives in Dominican Republic
Location
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Value
The experience of staying at the Occidental Punta Cana means waking up every day in front of a marvelous coral beach and the beautiful sea of Bavaro Beach. Guests will also enjoy some of the best culinary selections, and leisure and sports activities in the Dominican Republic. Newly and full renovated 5 star Hotel, now part of Barceló Hotels. It's a wonderful choice for couples, families and Honeymooners.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Paid wifi
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Iron
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Ocean View
Languages Spoken
English, French, Spanish
Location
70Somewhat walkable
Grade: 70 out of 100
13Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Avenida Espana Bavaro S/N Arena Gorda, Bavaro, Punta Cana 23301 Dominican Republic
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We spent two glorious weeks at the Occidental Punta Cana last Christmas after missing a few years thanks to the pandemic. We are counting down the days until we return next month. The beach may be the star of the show, but the people are what make this resort world-class. Hipolito raises the bar at the Royal Club restaurant ensure that service and the food are exception. We look forward to dining with he and Wendy each morning and evening. Willy is a solid bartender always in a good mood, well, he does work on beach every day. There are countless hardworking team members that take pride in the special touches that make us feel special. The resort is gorgeous, the pools spotless and the buffets spectacular, but Royal Club and First Club exceed our every expectation every single time. …
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Date of stay: December 2022Trip type: Travelled with family
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Room Tip: Beach towels are a precious commodity. Don't lose track of yours. :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
Occidental Punta Cana Resort Review Nov 11-18/23 This was our first time coming to your resort in November. We always booked March/ April. We definitely loved coming in November. We are Royal members. I first would like to acknowledge some of your excellent team in making our vacation amazing . Anny Ventura sure made us feel very welcome. Jenry Oyental excellent service and his team at Royal Office made us feel very welcome b Tomas Rosario our daily room organizer , excellent service, our suite cleaned and organized and he always made us feel very welcome . Hipolito Perez, Wendy Peña , Sandro Bastardo and rest of team at Royal Restaurant our meals were always delicious and service with a smile . Excellent chef’s. We ate most meals at the Royal Restaurant. Anderlys Abreu and Yuleysi Martinez Royal Beach Bar afternoon / evening’s bartenders . They work very well together. Great Team. Excellent drinks and we had fun and laughs , made many great memories. Willy Bruno at the Lobby Bar, excellent drinks and made us feel very welcome. Bell boys and golf cart drivers gave us great service all week. First Club ~ Arisleyda Marselle ,Zollanyi Peña, Juan Corporan always greeting us and with smiles. They answered any questions that we had. Excellent service. We also enjoyed the Tuesday @5 pm cocktails , finger foods and live music with the First Club Team . We were 4 adults. Check in was fast thanks to Jenry Oyental Royal Manager and his team. Our rooms were nicely uready with amazing views. Fridge nicely stocked . Our turn down service was great. Fresh towels , and extra water for our morning coffees. We did 2 Al carte restaurants. Steakhouse being the best but I was surprised their salad bar was not as colourful as it had been last March. Everything for salad was green. No tomatoes, shredded carrots or onions. Seafood Restaurant was good we had salmon and shrimp shish kabobs . Service good both places. We ate at the snack bar once. Chicken was over cooked but was good. Service was good. In 2019 you had the best chicken, we wish you could bring back that chicken. It was so delicious. Pizza was delicious and fast service. We love your pizza. We ate once at Beach Buffet Lunch. We wanted fresh salad and French Fries. They were both delicious and salad bar had lots of color like sheddred carrots, tomatoes and onions. We love the live music at the Lobby bar. Love the atmosphere. Bathrooms were nice and clean . You have a beautiful beach and we love the Royal Beach area. The Jacuzzi pool is awesome in Royal Level. I did notice the jets on the sides were either not working or turned on. Always clean beach towels. This is a beautiful resort and clean . Pool and areas clean. As we spent most of our time in Royal Level , we noticed all the Royal Team are friendly, kind , polite and always a smile. We do know they work very hard and appreciate a Thank you 😊 We cannot wait to come back soon.…
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Ok the good bits are the beach is beautiful with sand like talcum powder thought it can get a bit like Bournemouth on a bank holiday. The room we had was large and the bed mattress was amazingly comfortable. The bad bits the beach bar is out of bounds as is for "Royal Members only" so go que with the rest of us. The restaurants service is appallingly and i would be embarrassed to work there, order a red wine and you could get anything that anyone else has ordered, order a starter and main and you may get it or you may even get someone else's desert or anything. If i had service this bad at home i would not go back but here all inc means i have to go back to awful service 10 times!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I have to say as great as some elements are, I feel I am leaving underwhelmed. We read very mixed reviews before coming so we came with an open mind. We have a Royal Level room, the Royal Level restaurant was great for the first 2/3 days so we ate there for every meal. It then became very poor service and quite poor food so we decided to head to the Seafood restaurant for breakfast and lunch instead which has been great! Mexican Restaurant - POOR! Service was very slow and food was even worse. We left before we had dessert. For note we ordered enchiladas and the fajitas. Oriental - Service was better than the Mexican but the food was a disappointment. We ordered the satay chicken which was more like a soy sticky sauce and the chicken was that overdone it tasted like pork. Steakhouse - the service and food was great first time round, we went again on the second week. I ordered the beef fillet medium rare and it came out very well done… not how I have ever eaten it so this was a disappointment. The desserts were good though Italian - this was probably the best one as this was consistent with the service and good taste. The only criticism was that the risotto was not cooked properly so I wouldn’t recommend ordering that. Taco bar - no clear signage of what was on offer and the member of staff was quite sharp when we asked what was on offer, it was tasty but would’ve been bette rod the tacos were crispy. Pizza Bar - this was great. We were told it opened at 11am however it opens at 6pm. But it was very tasty!! Seafood - this was very tasty but quite slow service. We also went here for breakfast and lunch most days however over the last few days we have received quite poor service and some staff have been quite rude when serving us - we believe that this is due to my partner asking for a cappuccino when the coffee machine was broken (which we weren’t aware of) since then we have received very poor service in the restaurant for breakfast and lunch. Royal Level Restaurant - Absolutely awful! As mentioned before we have had a few great services however after the first 3 days we got nothing but poor and slow service! On our last night in the hotel we decided to head back one last time. It took almost 90 minutes to get our food and there was items missing from it. When my partner queried this they went into the kitchen and we were then advised that the chef got confused with the menu; there are only 3 mains options a night so not too sure how you can get confused. We were then brought out the missing items once we had already eaten our food. The restaurant also smelt damp every time we visited. We had an issue on the first few days where the hairdryer blew a fuse in our room and was smoking the entire bedroom. We had to ring 4 times and then go down to the Royal Level reception before someone came to the room - this took over an hour for someone to come to the room. we were given a new hairdryer. 2 days later Jenry the Royal Level Manager spoke to us about moving rooms which we gladly accepted. He dealt with the issue great! The rooms are very spacious and comfortable, the hot tub is a great addition and there is more than enough space on the balcony which is great! The ceilings are very high too. The one thing that lets the room down is the cleanliness. When the maids come to clean it isn’t cleaned to a standard that I have experienced in previous hotels. The mini fridge is also not stocked very well. We requested more diet cokes (coca cola lights) numerous times as we didn’t want full sugar pop and they took the money we left out and still gave us the same amount of cola light. The hotel was stunning and the beach was amazing however there are other hotels in Punta Cana that I would recommend more than this one. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
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Room Tip: Royal level all the wayp
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Orestes Almaguer Fernández, Other at Occidental Punta Cana
Responded 2 days ago
Dear Customer, We greatly appreciate the time taken to comment on your recent experience at our hotel, Occidental Punta Cana we always strive to exceed our customers' expectations. Your feedback will help our team achieve that goal. Please accept our most sincere apologies for not having met your expectations regarding our cuisine and all-inclusive service. The departments involved have been informed of your comments and we are confident that they will help us improve. We work very hard, striving to exceed guests' expectations, and your review has encouraged us to continue striving for your satisfaction should you decide to honor us with a return visit. Once again we thank you for sharing your experience with us and we hope to serve you again soon. Kind regards, Orestes Almaguer General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Royal all the way! It is the best experience. All you need is right there. From the private check in with Liz and Jerry, you are treated royally. The rooms are large, comfortable king bed, soft plush pillows. The royal restaurant for breakfast lunch and dinner was out of this world, made that much better with Wendy as our server, he treated us like family every day. The private jetted pool, was quaint, quiet and had plenty of shaded seating The beach..magnificent, groomed, again plenty of shaded loungers, the water clear and turquoise, quite the undertow when I was there, but calmed by mid morning The beach bar...opened early for before breakfast coffee or cappuccino..served by none other than Sayonara or Fransisco, best mixed drinks coco locos, Pina coladas, Dominican flag, Bahama mama's, punta cana special the list goes on. The security at the royal beach was excellent, kept the vendors at bay, stopped non royal guests from entering or if they missed them coming in, they quickly guided them to where they needed to go. In a word fantastic. I have traveled to a lot of resorts. This one I would return to in a heartbeat. …
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Never had to fight for a lounger, meals in the royal restaurant are hands down better than any a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Orestes Almaguer Fernández, Other at Occidental Punta Cana
Responded 2 days ago
Dear Customer, We would like to express our gratitude for the comments you made about your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation. At the Occidental Punta Cana hotel we continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. Thank you once again for choosing us, we hope to have the opportunity to serve you again in the future and exceed your expectations. Kind regards, Orestes Almaguer General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about this resort was great. The rooms were clean. Food at all the restaurants was really good, especially the omlette station in the mornings. The pool was easy to access - had a walk in entrance and gradual steps. The evening entertainment was really good. I would go back to this resort again.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Orestes Almaguer Fernández, Other at Occidental Punta Cana
Responded 2 days ago
Dear Customer, We appreciate your comment praising your recent visit to our Occidental Punta Cana hotel. We are delighted to hear that we have managed to exceed your expectations in terms of hospitality and service provided and will pass your comments on to our team members. Thank you once again for choosing us, we hope to have the opportunity to serve you again in the future and to exceed your expectations. Kind regards, Orestes Almaguer General Manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service was very poor. Rooms very outdated and smells like toilet and mold. Very litle programs during the day for customers and specialty for the kids. Only 2 thinks that we enjoyed was the food and pools. For the price we payed was totally not worthy.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Orestes Almaguer Fernández, Other at Occidental Punta Cana
Responded 2 days ago
Dear Customer, First of all, we appreciate that you have chosen Occidental Punta Cana as your vacation destination, it will always be a pleasure to welcome you and ensure that you enjoy an excellent experience in the Caribbean. We are very disappointed to read your dissatisfaction with the culinary experiences, at Occidental Punta Cana we know that meals are an important aspect of our guests' vacation experience. Therefore, we will make sure to take your opinion into account to improve our services in this regard. Likewise, we are dismayed to read your comments about the service you received during your stay with us. Above all, because your comments do not reflect the usual standard of service that we strive to ensure for our guests. Once again, thank you for your time and despite the problems that arose during your stay, we hope that Occidental Punta Cana continues to be an option for your next vacation. Kind regards, Orestes Almaguer General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We were at a hotel occidental Punta Cana and I liked the attention of everything but what I liked the most was the kids club and there’s a lot activity and the girl anlly an Esperanza , the food was good and the rooms were clean and the mini disco is fun the pool was fun and the beach was beautiful and I will be coming to hotel occidental Punta Cana next year.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Orestes Almaguer Fernández, Other at Occidental Punta Cana
Responded 5 days ago
Dear Customer, First of all, we would like to thank you for the compliments you shared after your recent visit to our Occidental Punta Cana hotel and we are delighted to know that we were able to meet your expectations. We are delighted that your child enjoyed the varied entertainment program organized in our Kids Club which was organized by our beloved Esperanza and Anyi, who highlights their genuine kindness and enthusiasm to ensure that all children who join the daily activities are spending a memorable time with us and we certainly won't fail to share your congratulations with her. We thank you again for this wonderful review, it has been a pleasure for us to read it and we hope to serve you again soon. Kind regards, Orestes Almaguer General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PROS: Mexican and Oriental restaurants were good! Beach is beautiful! (The vendors do get annoying but we just ignore or say no) Buffet food was not bad. Average but we always found something decent to eat. We were never hungry. Seafood restaurant food was good but service incredibly slow. CONS: We booked as a group of 13 people. All my friends were given rooms in building 26 and we were in building 24. They offered us a room in 26 but with two double beds (we booked a king). So whatever, we chose to go with the king in building 24 room 107 and the room was absolutely horrible. Bed was dirty. Toilet leaked. There was a door adjoining the room next door and the lock was broken! Meaning the vacationers next door would be able to enter our room anytime! We called to request the room in building 26 with the double beds(that we were previously offered less than 15min prior), and I was lied to, and said that there were no rooms available. After much persuading and getting irritated, they finally agreed to change our room. The in room iron leaked some dirt/rust and ruined my dress shirt. Do NOT go to the Italian restaurant. That’s all I have to say. No AC for two days in building 26. It seemed to be a building wide problems because other rooms were also without AC for up to 3 days, and they had a baby. It took lots and lots of complaining to finally get them to change room. Horrible service in the buffets. Often times we’d get asked what we wanted to drink, only to have them either forget it entirely or bring it once our meal was over. Constantly harassed by hotel employee allegedly wanting to give us free gifts (I think it was the timeshare dude) and the spa people On night three our ceiling started leaking (room 26-216) in multiple locations on each wall at 10:30pm. We asked to have our room changed and it took over an hour for them to send somebody. The next night, another storm hits and the ceiling in the new room (25-210) begins to leak as well. Heavily tipped the housekeeper with money and gifts one day and didn’t receive any towels. So I waited 40+ min in my wet bathing suit in my room for towels to arrive so that I could shower and make our dinner reservation. Hotel wide water issue one night. There was NO running water anywhere on the resort. Elevator in building 25 did not work the entire 3 nights we stayed there. …
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Orestes Almaguer Fernández, Other at Occidental Punta Cana
Responded 5 days ago
Dear Customer, We are very sorry that you did not enjoy your experience at our hotel to the fullest, as we strive to make each stay with us unforgettable. Discussions involving respective team members and management have been held to review your feedback, and we would like to assure you that all of your concerns will be addressed and addressed. We apologize for the technical issues you encountered; There is absolutely no excuse for overlooking details, as all rooms should be thoroughly checked daily. We will ensure that the procedure is strengthened. We are very saddened to read your disappointment with the dining experiences, the Occidental Punta Cana team knows that meals are an important aspect of our guests' overall vacation experience, therefore we will be sure to take your comments into consideration to improve this. aspect. of our services. Again, we genuinely appreciate the time you took out of your day to inform us of the shortcomings you experienced during your stay and we sincerely hope that you will give us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. future. Best regards, Orestes Almaguer General manager Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the price of the hotel, expected so much more. I have been to many all inclusive hotels and this had hands down the worst food and drink. WORST. You are only allowed to have 3 a la carte restaurant nights. We chose the Mexican, Italian and Oriental, all poor quality food but the Italian was hands down the worst Italian I have ever had. Food was generally all cold, clearly microwaved and not cooked fresh. Didn't taste good either, no seasoning on anything. Also the drinks were all so sickly and sweet. I LOVE a margarita cocktail and the one at this hotel was so sweet and didn't taste like a margarita at all. I couldn't find any drink I liked and all inclusive was a waste of money. Reception was quiet helpful but generally not great service. We asked for a bottle of water and more toilet roll for our room at reception. Nothing turned up. We upgraded the last day, which was much much better. Food was decent and drinks better. …
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Orestes Almaguer Fernández, Other at Occidental Punta Cana
Responded 5 days ago
Cher client, Nous apprécions sincèrement le temps que vous avez pris pour partager votre avis après votre visite dans notre hôtel Occidental Punta Cana. Les avis de nos clients sont de la plus haute importance pour garantir le respect de nos normes de service à tout moment. Nous sommes très déçus de lire votre insatisfaction à l'égard des expériences culinaires. À l'Occidental Punta Cana, nous savons que les repas sont un aspect important de l'expérience de vacances de nos clients. Nous veillerons donc à prendre en compte votre avis pour améliorer nos services à cet égard. Encore une fois, merci pour votre temps et malgré les problèmes survenus lors de votre séjour, nous espérons que l'Occidental Punta Cana continuera d'être une option pour vos prochaines vacances. Avec nos meilleures salutations, Oreste Almaguer Directeur général Occidental Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$166 - $400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand flamenco punta cana hotel punta cana, grand flamenco punta cana, occidental punta cana, flamenco punta cana, grand flamenco occidental punta cana, punta cana occidental grand flamenco, occidental flamenco punta cana
FORMERLY KNOWN AS
Occidental Grand Flamenco Punta Cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
860
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Frequently Asked Questions about Occidental Punta Cana
Which popular attractions are close to Occidental Punta Cana?
Nearby attractions include Juanillo Beach (24.4 km), Marina Cap Cana (22.3 km), and BlueMall Punta Cana (16.3 km).
What are some of the property amenities at Occidental Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Occidental Punta Cana?
Conveniently located restaurants include La Yola Restaurant, Brassa Restaurant, and Bao Restaurant.
Are there opportunities to exercise at Occidental Punta Cana?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Occidental Punta Cana have airport transportation?
Yes, Occidental Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Occidental Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Occidental Punta Cana?
The staff speaks multiple languages, including English, Spanish, and French.
Does Occidental Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.