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The Reserve at Paradisus Palma Real

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Playa de Bavaro, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (7456)
Pool & Beach (1540)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 31/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Reserve at Paradisus Palma Real
Updated 31/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 47 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The Reserve at Paradisus Palma Real is the perfect choice for your next holiday. Luxury services, exquisitely decorated facilities and endless entertainment programmes for everyone that will make your stay in Punta Cana an experience you will never forget. Enjoy the authentic and idyllic Caribbean landscape at this resort, as well as the tropical flora and fauna so characteristic of this oasis in the Dominican Republic. The Reserve offers you the best activities, services and luxury amenities, including concierge services. Everything you need so you don’t have to think about anything other than enjoying yourselves. Bathe in the most exclusive area of the Caribbean Sea. The Reserve at Paradisus Palma Real puts a little piece of paradise in Punta Cana within your reach. The Kids Zone offers plenty of fun for children of all ages: a complete programme of activities and entertainment so they make the most of every second of their holiday and live unique moments.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Patio
Table tennis
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
Special Offer:Book now on our website

Location

Full view
64Somewhat walkable
Grade: 64 out of 100
11Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
9424Reviews887Q+A100Room tips
Traveller rating
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Popular mentions
John G wrote a review 18 Sep
Puyallup, Washington23 contributions11 helpful votes
We were suppose to arrive in October for 8 days. At the Melia resorts in Mexico we would always send in our dinner reservation ahead of our stay. After contacting the Reserve we were informed that the resort is closed and we would be staying at the Grand Cana instead. We has a swim out booked at the Reserve. We are being told that we will get a swim out at the Grand Cana but it will be in the outer circle. After reading the reviews and seeing these swim out face the main road we feel they are doing a switch and bait. They decided to move us so we feel we should be in the inner circle as well. Other items: Grand Cana is the furthest from the beach. We got told we can't make advance dinner reservations - must be done on arrival and that we will need to take what's available. We can't get an answer if any food and drinks are available on the beach. They only have 5 restaurants at the Grand Cana - they count the Asian as 3 different ones so they claim they have a total of 7. We love their resorts in Mexico and expected the same level of service from them in DR. We always book Royal Service so we are used to the elevated service. We understand COVID is playing a part in the closure of the resort. They should be more upfront and notify guests staying at the Reserve its closed and they plan to move them a lot sooner. We got told we would have gotten an email a couple of days before arrival of the change and at that point you do not have the option to cancel without paying a penalty. We are now looking to stay somewhere else or just cancel this trip.
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Date of stay: September 2021
1 Helpful vote
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded yesterday
Dear johngW180DF, Thank you for your feedback regarding your future stay. As a service-oriented company, our guests' opinions play a crucial role in optimizing our services. We believe that the only way to improve the experience is by listening to your feedback on how you perceive our services; knowing the areas of opportunity will help us provide the best experience. For our company, Meliá Hotels International, the main protagonist is the guest our main objective is to create a high-quality travel experience. We are very sorry that this has been your perspective. We can assure you our objective is to provide our guests with a pleasant stay, expecting nothing but their satisfaction. For this reason, we have contacted you privately to discuss your concerns with our team so that they can resolve them and deliver the experience you deserve. We will be waiting for your response and for the chance to offer you the expected Meliá Experience. We all will do everything in our hands to deliver the stay of luxury and excellence that you deserve. Kind regards Guest Service Center Management.
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RaphaelaML wrote a review 3 Sep
Odelzhausen, Germany70 contributions4 helpful votes
Just for interests as a Melia Reward member I wanted to get some information about the Reserve to spend our next vacation as a family there.Ironically the unprofessional guy at the reception gave us today annoyable false ridicioulous information in such a horrible explanations that we decided not to stay for our next vacation in the paradisus resort and will choose another luxury one.Also the behavior of the palma shop employees was very unproessional and primitive and does not leave agood impression even to Melia Rewards Memebers.
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Date of stay: September 2021
1 Helpful vote
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded 2 weeks ago
Dear RaphaelaML, We greatly appreciate the time you spent reviewing your recent experience in our resort. We always welcome feedback, as it permits us to continue to improve the experience we create for our guests. We sincerely lament reading that your stay was not as pleasant as it should have been. Our staff is consistently complimented for the care and dedication they invest in providing all our visitors with quality service. For this reason, we are concerned to know what impression our staff has taken away. Please be assured that the relevant departments were correctly informed, as this is not the image we would like to project. Your perception is relevant to us; please feel free to reach out to us directly whenever you assist, it will be a pleasure to help. Once again, we apologize for the eventualities and would be pleased if you allow us the opportunity and honor to welcome you back to our hotel to change your impression. Kind regards, Guest Service Center Management.
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Tina M wrote a review Aug 2021
2 contributions1 helpful vote
We had an issue at check-in, where our reservation could not be found. We booked through RCI, and between RCI and the resort communication failed, somewhere. The food was OK, left room for more to be desired. But I think this is for all inclusive locations. The staff and concierge Dalani went above and beyond, she made our experience most memorable.
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Review collected in partnership with RCI
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded 3 weeks ago
Dear tinamU5308QV, On behalf of the entire The Reserve at Paradisus Palma Real team, we want to thank you for taking the time to share your comments about your experience during your stay. We regret the eventuality experience at check-in, nevertheless, we are happy to know that, overall, your stay with us has been memorable. We hope to welcome you again in the not too distant future. Kind regards, Guest Service Center Management.
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rebecca wrote a review Aug 2021
Bloomfield, New Jersey3 contributions2 helpful votes
Worst vacation we ever had! Don’t go. My family and I stay there the second week of August. We were assured by the hotel prior to our arrival that they were up and running 100% and that we would have a top shelf experience. We requested Side-by-side rooms for our daughters to be close to us. They requested that months in advance. When we arrived check in took forever - When you’re staying in the reserve they make you walk to a different part of the hotel away from the main lobby to check in in the lounge area. It could be really nice but they were fruit flies buzzing all around the food in the lounge, and that was the case every single day we stuck her head in the lounge. It was gross. And they made us sit in the lounge for about an hour as they leisure Lee told us about the hotel and we waited for the concierge to show up. It just dragged on and on and we wanted to begin our vacation. Our rooms weren’t ready when we arrivedBut we understood because we had arrived before the official check-in hour and had previously arranged an excursion. We reminded them that we needed the rooms to be beside each other. They said no problem. Five hours later when we got back to the hotel from our excursion with Hispaniola (they are wonderful btw!!), We saw that our luggage was still sitting outside in the driveway of the hotel in the heat. For five hours! That meant our make up and computers I had been out in the heat for five hours. And because it was sitting in the driveway anyone could’ve walked away with it. Mind you, When we arrived initially they said they would put it in the luggage room right away until our rooms were ready. Ridiculous. Then we go to find out our room numbers and we are told that our daughters room is on a whole different floor. When I reminded them that we ask for our daughters room to be beside ours the concierge said “I don’t know what the problem is they’re in the same building!” The same building? Really?! This was a simple request and we had spent an enormous amount of money to stay in this resort. Astonishing. After another hour they were able to arrange so that I rooms were beside one another. It’s very interesting because it was clear that the hotel was not fully occupied. There were loads of empty rooms and nothing was crowded. Nevertheless we go to our rooms happily and relieved. That only lasted a few minutes because once we got to the rooms which were gorgeous by the way, The electricity started going out in our rooms for a total of five times in two hours. At the same time being very sweaty and dirty from our excursion we were anxious to take showers and we quickly found out that there was no hot water. Zero. Not even lukewarm water! Just ice cold! There was clearly a problem. At the very same time we also found dirty laundry from a prior guest.! Grossss! It was like we were being pumped. It was becoming almost laughable. Dirty laundry, no hot water, no electricity, are you kidding?!. After repeated attempts to get someone to help us I asked for the manager.It was clear no one wanted me to talk to the manager because I was handed off to seven or eight different people who I was told were the manager but then found out that none of them were the manager! After a long day on her excursion, I could wait no longer for a shower so I braved a cold shower while my husband was making sure that our daughters were OK. While I was in the shower he comes back into the room to find out the shower was leaking through the wall and out into our bedroom. It was a river of water that was now throughout our room on slick and slippery marble tile. We nearly broke our necks. Now after everything else, we are cleaning and mopping the floors too! .Finally a lady shows up in my room with a notepad and pen. I asked her if she was the manager and she said she was. I went through all of the problems that we had had and all she would say was that she was sorry. I have a career in customer service. 25 years in the business. This was her opportunity and the hotels opportunity to make a lousy experience a wow experience. She could’ve offered to move us to different rooms. She could’ve offered to upgrade us. She could have done any number of things to make it right. But she did nothing other than bring five repair man into our room and our daughters room to work! We had to exit our rooms so they could work on our rooms. No accommodations were made. I have never experienced anything like this in my life. We try to move on the next day and forget about what had happened. It just kept getting worse. At first glance the property looks beautiful. But when you look more closely you see broken tiles, lights falling off the ceiling/walls/pool, peeling paint, rotting wood, broken molding, dirty pools, no handrails or loose handrails. In the main pool two of the underwater lights had come loose and were floating in the pool with long electrical wires trailing as children swam nearby. We brought this to the attention of the maintenance people. There were broken lounge chairs. We also had to bring that to the attention of maintenance. Rather than take the broken chairs away they just moved them to the side where another guest could use them. It was insane. There were several areas where there were no handrails. And Day 2 I missed a step outside where there was no handrail or safety caution tape on some stairs - I fell hard, skinning my arms and knees and hurt my back. Blood everywhere. Day 5 I slipped on wet slippery tile in the hall. Dangerous lack of housekeeping and maintenance! We were DONE! The food was lousy. You couldn’t even get a good hamburger or chicken fingers for the kids. They would make these things in advance and put them on the side and then warm them up on the grill when someone one of them. They were hard as bricks. How can you mess up a hamburger or chicken fingers? This hotel was able to do that. My husband and I were really expecting exceptional food.The best meal we had was at the steakhouse Sal, but even that was mediocre at best. My kids lived on rice and beans from the Buffay for lunch and dinner every day. That’s because everything else was so bad. And calling room service was a joke. They were so rigid and I accommodating at every turn. This was the first vacation we’ve had in my 52 years that we couldn’t wait to get home. Oh and that lady who claimed to be the manager whobrought her notebook and pen to my room? We saw her later in the week at the concierge desk. Turns out she wasn’t a manager at all - although she lied and said she was! She was a concierge. So I never actually got to speak to a manager to complain. Insane! Do not go. It is a rundown, poorly run, dangerous resort. We will not go back. The day that we left the hotel made a big fanfare of giving us a certificate for two free nights for a future stay. And they wanted us to sign showing that we accepted this compensation. I told him that there would be no way that we would ever return. And that what they should be doing is giving us money off our stay for all we had endured. It’s laughable for them to think that we would give them more of our hard earned money at a future visit.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: We spent a fortune on a run down, dangerous, unfriendly, and I accommodating resort.
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Response from Alexa Carolina Fuchs, Owner at The Reserve at Paradisus Palma Real
Responded 4 weeks ago
Dear Flyer24230843865, First of all, allow us to thank you for taking the time in sharing your valuable comments about your recent stay at our hotel. Surpassing our guest´s expectations is the goal set to achieve and the one that shapes the services and facilities at your disposal. We have thought carefully about their selection and the feeling we wanted our guests to experience. In this regard, to realize that your current impression differs from our brand promise has saddened us deeply and, for which, we would like to offer you our sincere apologies. As a service-oriented company, we highly value the comments and feedback received; since they provide us with the most accurate information regarding the impact of our products on the guests and can help us recognize the areas of opportunity that we should focus on, to continue improving and, therefore, offer the experience expected. However, we are pleased to confirm that these situations were escalated to our management and the entire team was attentive throughout your stay, remaining at your complete disposal for your every need. Our team provided the necessary follow-up, always offering their kind assistance and attentive service. Therefore, to notice that the effort of our team to improve your stay was not of your satisfaction saddened us, and for which we would like to extend our apologies We guarantee that each one of your concerns has been taken as points to be analyzed in deep with all departments involved, aiming to implement the necessary correctives actions. Once again, we would like to extend our apologies if the recent experience was not as expected. We hope to have another opportunity to regain your trust and show you that the actual perception you may have does not correspond to the quality that has always distinguished our company. Kind regards, Guest Service Center Management.
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viajerodenegociosLT wrote a review Aug 2021
76 contributions84 helpful votes
+1
The hotel is old and in bad condition and The Reserve (the premium category) was not fully working; actually you will get the same room if you pay the regular Palma Real or the Reserve. The adult exclusive section, was full of children and the hotel staff did not cared at all even though we let them aware and complain. On the other hand, the food was terrible, we got sick in 2 of them. You cannot go to the beach since it is full of seaweed so if you plan to swim in the sea, it won’t be possible at all. We stayed a full week and full of seaweed everyday. On the other hand they will chase you to attend a “sales” speech of 1 our to sell their The Circle service: full 1 our that is a complete waist of time. The only good aspect is that the hotel is full of vegetation and staff are kind. I would not choose to go back to this hotel, sincerely the experience was bad, the facilities are not good and price is much higher than other similar hotels.
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Date of stay: August 2021Trip type: Travelled with friends
Room Tip: Don’t hire The Reserve, terrible service and the worse food ever.
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1 Helpful vote
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Response from Alexa Carolina Fuchs, Propietario at The Reserve at Paradisus Palma Real
Responded 17 Aug 2021
Dear viajerodenegociosLT, First of all, we would like you to accept our heartfelt and deepest apologies for the eventualities experienced, we are very concerned about this as this is absolutely out of our performance, and does not correspond to the quality of service that has always distinguished our company. I can assure you our objective is to provide our guests with a pleasant stay, expecting nothing but satisfaction, as we pride ourselves on delivering a memorable experiences, we are disappointed that we failed to meet your expectations during your stay. Please, be certain, our main goal is to provide quality experiences. We apologize for not having been able to meet your expectations. I have forwarded your comments to each corresponding department for their critical review, this contribute to the well-being of our visitors, thank you for contributing to our continuous improvement system. Regarding the presence of algae, unfortunately, this natural phenomenon affects all the beaches of the Caribbean and we have put in place a daily cleaning system in order to minimize its impact. Once again, we reiterate our excuses and we sincerely hope that you will give us a new opportunity to receive you and we will offer you the unforgettable vacations that you deserve. Kind Regards, Guest Service Center Management.
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PRICE RANGE
US$296 - US$1,080 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reserve at paradisus palma real hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
240
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Frequently Asked Questions about The Reserve at Paradisus Palma Real
Which popular attractions are close to The Reserve at Paradisus Palma Real?
Nearby attractions include Vivaldi Cigars (1.1 km), HARRISON'S Fine Caribbean Jewelers (0.5 km), and OCEAN ADVENTURES Caribbean Pirates (1.1 km).
What are some of the property amenities at The Reserve at Paradisus Palma Real?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Reserve at Paradisus Palma Real?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reserve at Paradisus Palma Real?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reserve at Paradisus Palma Real?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reserve at Paradisus Palma Real?
Conveniently located restaurants include Pranama, La Bruja Chupadora, and Taino Restaurant.
Are there opportunities to exercise at The Reserve at Paradisus Palma Real?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Reserve at Paradisus Palma Real?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reserve at Paradisus Palma Real offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Reserve at Paradisus Palma Real?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.
Does The Reserve at Paradisus Palma Real have any great views?
Yes, guests often enjoy the ocean view available here.