The resort in my opinion was average. The waiters were very attentive, however the rooms are outdated, the food was mediocre, and the buffet wasn’t covered properly. It was a lot of people breathing over the food and that’s a health hazard especially with Covid-19 going around. Also, there wasn’t any turn down service. The shows were nice though. I definitely would not stay again or recommend it. It definitely isn’t a 5 star hotel.
This resort is amazing!! Staff are very professional and friendly. They remember us by name. Great for family vacations, great food and service. Huge pool right off the beach. Huge resort, lots of walking down beautiful pathways. Jorge at Mexican restaurant is the best!! We loved staying at this resort. You won’t regret it.
To be honest, I came here not expecting much because the price was so reasonable. I was blown away by how much I enjoyed this place. Honestly, everything was fantastic and I couldn’t have enjoyed myself more. I will say, I wish the staff were paid better and realize how much they rely on tips- so please please make sure you bring tip money and don’t forget to tip the entertainment staff and others who you may not typically think to tip!! They make very little and rely on tips and will be so thankful to you if you do! I highly recommend this place and plan to return as soon as I can
Took a family trip to IBEROSTAR DOMINICANA – our first time to the DR and our first time at an all-inclusive. The drive into the resort was absolutely GORGEOUS. It’s quite a long drive as you go slow, with speed bumps. You pass the golf course and the grounds of the area are meticulous. Entrance to the hotel was very nice. It’s an open area (we didn’t know this – coming from America where everything is air conditioned). Check-in was easy and fairly quick. Drinking age is 17, but we gave our 18 yr old the non-alco bracelet, which took the clerk by surprise. Got checked into the room, building 4, 1st floor. Our initial room was a family suite – walk into a large bedroom (king) with a 2nd room off of it for the kids with 2 queens. There really wasn’t anywhere to sit, floors were hard – no carpet. Only one bathroom. We upgraded to a 2-room connecting so the kids had their own room/entrance/bathroom. That worked out great. Didn’t like the bathrooms as the shower/tub had a ¼ length piece of glass – instead of full width shower curtain or at least a ¾ width glass piece. This resulted in water EVERYWHERE when you took a shower. I didn’t understand how useful this setup was. Water got all over the floor everytime you took a shower - - didn’t get it all. There was body soap / shampoo / conditioner on the wall. Flushing the toilet was a weird contraption. There was a disk that was flush (no pun intended) into the wall above the toilet. You had to push this disk INTO the wall in order to flush it. Very weird. So if you pushed it an angle, it wouldn’t flush all the way. If you needed to flush 1/2way during your ‘session’, it was near impossible to do. Also there was no fan or ventilation for the toilet - - didn’t make sense. The rooms were very outdated / ceiling fans were at lowest speed (had to climb on bed to pull the chain to get top speed – no wall control). A/C could not be adjusted any colder. IT could use some serious sprucing up – decorations and other amenities. The small fridge was always stocked with soda and some beer, some chocolates, coffee/tea. No pens / pads – which you’re used to in US hotels. The building itself had an open courtyard in the middle where you had open sky above you and foliage throughout. There was a section on the ground floor that had a small square pond with NO barrier / no railing around it. Not used to that in litigious USA - - where there would be signs posted AND railings. I could see if someone were running or distracted (on their phone) they would walk right into this pond. Just a note. Throughout the building and grounds there were water bottle refill stations (each room gave you a tall glass -not plastic- water bottle to use while you’re there) and some ice stations. Many of the ice stations did not work – you had to walk to a different floor or another end of the building to get ice. If they put money into rehabbing ALL the rooms and HOUSING buildings, it would be AMAZING!!! Service was IMPECCABLE. We never went ANYWHERE without staff greeting us / asking if we needed anything etc. There were several restaurants closed due to covid. The only buffet open on the grounds was HIGUEY buffet. Our server was HAMLET. . . by the end of our FIRST day there, he was like FAMILY!!! He had a table set up for us every night and would ask us if we were coming for b’fast or dinner for the following day so he could look for us!! The buffet itself was enormous with beautiful displays. Fresh food and local cuisine were available. Each night for dinner, there was a different theme: Spanish, Dominican, International, and another one that escapes me. Their smoothies at breakfast and homemade banana bread was amazing. Overall flavor, presentation, portion --- amazing. Even at the buffet by the pool/beach --- same thing – very friendly. Great setup, excellent choices. Good standard fare. Soda machine, coffee/tea/espresso machine available for you to make your own drinks. If it was someone’s birthday, they would have the staff come do a special music presentation. Really really great atmosphere. I think there were only 2 or 3 specialty restaurants (the French on and the Mexican one were the only 2 we went to) – and they were absolutely fantastic. These staffers really get paid piddly – so make sure you tip them well. They work their butts off for you!! Really. Pool areas were beautiful – clean, had no problem getting shaded seating areas. Had a pool bar in the pool area – a short walk over to another bigger pool bar and the buffet. The beach area was really nice also – with plenty of shaded loungers. The only issue we had was all of the sargassum washed up to the shore and piles of it on the shore. They really should have spent some $$ to rake/move them out of the way. It was an eyesore - - I get it – nature takes its course, but they weren’t even trying to rake/comb it. All in all this trip was incredible, and we would LOVE to go back and possibly check out the other iberostar offerings in the area – or another area altogether. The biggest detractor in stars was the accommodations – and they were big enough to put a dent in the overall stars.…
We couldn’t stand staying there and left second day of being there. Food is bad, you have to beg for service. Don’t waste time or money there. Not 5 star at all, possibly 3 star tops, I don’t recommend it