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Paradisus Grand Cana (formerly The Grand Reserve)

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Avenida Barcelo, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book now on our website
Expedia.com
Hotels.com
Melia.com
US$ 324
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Booking.comUS$ 426
Prestigia.comUS$ 449
Snaptravel
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (2899)
Dining (402)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Grand Cana (formerly The Grand Reserve)
Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 47 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
All-inclusive luxury is taken to a whole new dimension at The Grand Reserve at Paradisus Palma Real. Its sophisticated design is the perfect canvas for a unique and thoughtfully-crafted experience to create endless memories. Among its superiorly appointed All-Suites room types, with subtle and innovative touches, The Grand Reserve at Paradisus Palma Real offers Swim-Up Suites with direct access to their very own breathtaking pool. Enjoy an exquisite All Inclusive culinary concept with more than 8 Restaurants offering the best of world cuisine. Maia a superior full service SPA, in collaboration with world-renowned Natura Bissé, which will provide well-deserved royal treatments for all senses to wholly come to life. A complete, well-rounded fitness program, using a variety of trends and strategic areas within the Resort, which will challenge your wellbeing goals.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Tennis court
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book now on our website
2575Reviews214Q+A100Room tips
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Popular mentions
Larry C wrote a review 20 Oct
Worldwide1 contribution
I would like to start out by saying that we received a marvellous upgrade upon arrival from our original booking. The minute we arrived on this property we were treated like royalty. There was absolutely nothing more we could ask for. Then we were introduced to our concierge Leonel Cabrera and if you can believe it things got even better. Each day of our stay Leo would reach out to us ask us how we were and what we needed for the day and he made it happen. The extras that Leo looked after were the special decorations in our rooms for our anniversaries and our friends birthday. The romantic dinner on the beach, which was totally outstanding. Helping us book excursions and making sure we were taking care of when we went shopping. If you are lucky enough to get Leo as your concierge on your trip you are definitely in GREAT HANDS. His assistance was top notch. When we come back to this resort we will be definitely specifying Leo has our concierge, no we will specify to be looked after by our FRIEND.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Enjoy yourselves because this resort will spoil you.
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Response from RepOnRD, Gerente at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 2 days ago
Dear Larry C, First, we would like to thank you for choosing us as your vacation destination for your trip to Punta Cana. Surpassing our guests´ expectations is the basis in the design and selection of the different hotel services offered; your satisfaction motivates us to provide you with the authentic Paradisus Experience. Our associates are our main asset and the core of our company the commitment and passion are the keys to success in our customer service, which seeks excellence, proximity, and innovation. We are glad to notice you were able to embrace the attentiveness and friendliness that has always distinguished our team, especially Leonel, who catered to all your needs to your satisfaction. It will be an honor for us to share your compliments with him. We hope that very soon you will allow us to be your host hotel again so that you can enjoy once again the great qualities and services that only Paradisus Grand Cana can offer. Kind regards, Guest Service Center Management
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Sudeep D wrote a review Sep 2021
Princeton, New Jersey14 contributions18 helpful votes
Hotel's Favourite
We are Circle Red members and this was our annual member week at what is our home resort. This was our second time at this specific property and third overall at the Melia group of properties in this area. In all, a very satisfying week (although some of the special experiences were members only benefits and so may not be available to all). First, as it relates to rooms, we had a 2 BR Lock Off, which is an adjoining room configuration where one room is a MBR suite and the other is a one BR suite. There were 4 of us in our group - 2 Adults and 2 13 year olds - and the rooms setup was absolutely perfect with lots of room for all. Second, as it relates to dining and drinks, overall experience was excellent (Mina A+; Amor Da Mar A+ (especially the members breakfast); Romantic Beach Dinner A). Third, as it relates to customer service, overall experience was an absolute A+. Special mentions include Juan Rivero (our concierge who literally was available for every request 24/7), Carmen Vasquez, Ermogenes Almonte, Julio Marcelino and Pedro aka Coco. Thanks to the entire crew for making our stay memorable. Finally, thanks Carlos and Santo for helping us with the Circle Membership upgrade process. We hope to see you all soon!!
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Airport on way back super busy!! Must allow for extra time.
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 5 Sep 2021
Dear 249sudeepd, We love your enthusiastic review and thank you sincerely for sharing your wonderful comments with us. As creators of memorable experiences. We strive every day to exceed our guests' expectations by providing high-quality service. It is a true pleasure to know that we have achieved our goal since you arrived at our property. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us. Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel. Kind regards, Guest Service Center Management.
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NYMichelle wrote a review 20 Oct
7 contributions2 helpful votes
Amazing for the price of this resort, they can not provide Presidente beer, Absolute Vodka, restaurants that are open, or basic tables to put your drinks on at the beach bar Gabi. The lobby bar at the Gran outside had no fans, was exceptionally hot with mosquitos. Thankfully the bartenders bought their own repellant for the guests. Jhorlennys Valdez, Jose Martes and Reynaldo did a great job however had to spend most of their time telling guests they are out of just about everything. We checked in at 5:00 pm and the room was not ready. We received the keys at 7:30 pm and were told our luggage was in the room. The luggage did not arrive until 12:30 am. Absolute complete joke, and I am a Melia member. What a waste of money and time.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: Ask for coffee, cutlery, plates, ice bucket and your luggage to all be in the room BEFORE you...
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Ariel Valdes wrote a review 19 Oct
Toronto, Canada97 contributions17 helpful votes
We had originally made a reservation for another nearby Meliá hotel, and we do not know if by luck or fortune we were upgraded to the Paradisus Gran Cana, a hotel with excellent infrastructure and facilities. The hotel rooms are as cozy as they are described in the welcome brochure and in the web and believe me that you don't necessarily need a ground floor suite with access to the pool to feel comfortable, you don’t need it. The rooms are impeccably done daily, the room service is especially efficient at any time, the hotel staff around the pool and the beach are helpful and very kind, all the restaurants are welcoming and spotless, but we prefer to review them separately as well as the bars. Something that particularly caught our attention is the level of service that we all receive anywhere in the hotel including the doorman, janitors, transport staff, waiters, gym trainer or service bureau staff, all exceptional and truly friendly. What we would like to suggest, and in accordance with the high standards for a hotel like this, will be to create an espresso barista and chocolate bar in one of its areas where clients can taste the rich coffee and chocolate from the Dominican Republic. Something to improve that I truly like to comment on, and that is not necessarily negative since it depends on each case, would be that the concierge staff did not communicate us all the facilities and accesses that we had as clients not only to the Grand Cana facilities but to other Melia’s in the area, that’s something that a new client needs most or let the those new clients to experience the benefits of the hotel a little longer before asking them to go to the membership presentation, that little more time would give the Hotel a little more reward, but this is also entirely up to the client. Except for the issue above which we considered a minor one we had an exceptional and outstanding time at the resort. If you ask: Highly recommended hotel.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: you don't necessarily need a ground floor suite with access to the pool to feel comfortable,...
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1 Helpful vote
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Response from Alexa Carolina Fuchs, Propietario at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 3 days ago
Dear Ariel V, First, we would like to thank you for choosing us as your vacation destination for your trip to Punta Cana. Paradisus’ focus is to surprise, delight, and satisfy every occasion and traveler - creating unforgettable experiences through impeccable service is the aim we strive to achieve. For this reason, we are pleased to note that you have experienced just that. We highly value all feedback and ideas shared by our guests, as they help us to detect the opportunity areas we should improve. Remain confident they have been shared with our operational team for their review. Once more, thank you for your visit, and we are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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Denny S wrote a review 19 Oct
Washington, Michigan2 contributions
This was my wife and I's second trip to a Melia resort.. first in DR and first with our two young kids. Overall we have an pretty good experience at Grand Cana. The staff was very friendly and helpful. Shout out to Andres and Marilyn who where were our servers at breakfast everyday. They went out of their way to cater to us having the kids... cleaning up trash promptly, bringing paper cups rather than glass, and were very friendly. We loved hanging out at the waterpark everyday, just wish there was a little bit bigger of a menu to choose from over in that area for lunch. Dinner options were great, and food was good... not knock your socks off but not terrible. They offered a kids menu at every place we at dinner at, normally chicken nuggets w/ fries, pasta or a burger. Room was great, it was very comfortable and it was cleaned when we needed it. Pablo was our concierge and took care of us all week, no issues changing plans, reservations and had great communication on what was happening during members week. My only (minor) compliant was while at the waterpark and at the main pool, no one once came up to us and the kids and asked if we wanted a snack or drink. We ended up walking over to the bar a few times to get our own drinks (first world problems). We plan to be back and want to travel with more family there in the future.
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Date of stay: October 2021
Value
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Response from RepOnRD, Gerente at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 4 days ago
Dear Dennys0621, We are delighted to have been your hosts, thank you for choosing us for your vacation. Knowing that the excellent service provided by our team made the difference between a normal stay and a dream stay fills us with satisfaction and motivation to continue working with passion to create memorable stays for our valued guests like you. It will be a pleasure for us to share your comments with Pablo. On the other side, we appreciate your observation made regarding the pool service, which we will share with the department in charge, with the purpose to improve our service and in this sense the Paradisus experience. Delighted that your recent experience at our property left the best impression on you, we look forward to welcoming you back shortly. Kind regards, Guest Service Center Management
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PRICE RANGE
US$319 - US$845 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Grand Reserve At Paradisus By Meliá Palma Real
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
432
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Frequently Asked Questions about Paradisus Grand Cana (formerly The Grand Reserve)
Which popular attractions are close to Paradisus Grand Cana (formerly The Grand Reserve)?
Nearby attractions include HARRISON'S Fine Caribbean Jewelers (0.4 km), Palma Real Shopping Village (0.4 km), and Akon's Jewel (0.4 km).
What are some of the property amenities at Paradisus Grand Cana (formerly The Grand Reserve)?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Grand Cana (formerly The Grand Reserve)?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Grand Cana (formerly The Grand Reserve)?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Paradisus Grand Cana (formerly The Grand Reserve)?
Conveniently located restaurants include A Casa di Lorenzo, Gustoso Gelato Gourmet, and Lemon Fish Cevicheria and Bar.
Are there opportunities to exercise at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Grand Cana (formerly The Grand Reserve) offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Grand Cana (formerly The Grand Reserve)?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Is Paradisus Grand Cana (formerly The Grand Reserve) accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.