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Hard Rock Hotel & Casino Punta Cana

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Hard Rock Hotel & Casino Punta Cana
Hard Rock Hotel & Casino Punta Cana
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22,222 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel & Casino Punta Cana
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Showing 15,421: English reviews
Spicewood, Texas
Reviewed 8 December 2015

My husband and I just returned from the Hard Rock Hotel & Casino in Punta Cana where we celebrated our 10 year anniversary. We enjoyed ourselves and the staff was very friendly and helpful! The food was pretty good as soon as we figured out what to order that we would like.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Houstons05
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

It was truly a pleasure having you guys as our Rock Stars during your recent visit for your 10th wedding anniversary! On behalf of our Hard Rockers we’re pleased you were able to experience our hotel and enjoy all we have to offer! Thank you for your time in reviewing us and we can’t wait to Rock your World once...

Punta Cana
Reviewed 8 December 2015

We stayed for five nights, room was clean and spacious, huge balcony excellent service throughout, staff friendly and polite. No reservations required at the a la carte restaurants, We were in building six close to the lobby great location. Beach 5 minute walk or you can take the trolley. Beach waters were very rough could be the time of year,...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Robert M
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Thank you so much for taking the time to review your recent stay and we are truly honored to be your first review, Robert M! We are pleased to hear that you were consistently impressed with our Hard Rockers and their dedication! We’ll share your kind words with all of them, and we look forward to seeing you again real...

Reviewed 7 December 2015

Definitely family friendly and they definitely have plenty of things to do at the resort. The restaurant selection is pretty good and they have a wide variety of cuisines. The staff is super friendly and everyone was very pleasant to deal with.

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Helpful?
1Thank Legazy
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Thank you so much for staying with us, Legazy! We are so grateful for your Rockin’ feedback, and we thank you for taking the time to review your Rock Star Experience! We can't wait to host you again soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

O'Fallon, Illinois, United States
Reviewed 7 December 2015

My family and I have traveled extensively over the years and spent time in DR for Thanksgiving. This experience was unique and pleasant. The resort is large with a very broad amount of amenities. The size of the resort makes service levels a very important consideration as getting around and taking full advantage of the various programs and other activities...

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Helpful?
2Thank Noahvas
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

It was truly a pleasure having you as our Rock Stars during your recent visit over Thanksgiving! On behalf of our Hard Rockers, we want to thank you and we’re so pleased you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on. We’ll share your kind words with Alex Daniel;...

Reviewed 7 December 2015

I wanted to greatly recognize and appreciate all the attention and outstanding customer service Mr Santiago Pena provided. He made us feel welcomed and we look forward in returning and being able to see him! Great personality!

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Helpful?
1Thank Isa R
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hi Isa R, thanks for the positive review of your stay with us! We thank you for the fabulous compliments to Santiago who made sure that you were wanting for nothing! We’re also looking forward to seeing you again! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

Punta Cana
Reviewed 7 December 2015

We love to vacation at all-inclusive resorts but so far our experience at the Hard Rock Hotel has been the worse. We were a group of 11 people and 5 people got sick (You do the math and statistics) with FOOD POISONING including myself; I spent one day in bed suffering from terrible stomach cramps, diarrhea, dizziness, and fatigue; I...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
4Thank 330juancarloss
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Dear 330juancarloss, thank you for the honest feedback on your recent family vacation. We are surprised and dismayed to hear that you are so unsatisfied with your stay with us. It was unfortunate to read that you and your family experienced this hiccup while with us. This is something we take seriously and we’ll definitely verify in our records what...

Reviewed 7 December 2015 via mobile

My kids had a great time in kids cloud. They wanted to attend every day!!! The hours are every accommodating (10am-10:45pm)wow! Viamel and Anny are harm and loving and the kids really felt comfortable and had fun with them!!! Thank to all kids club stuff. Hope to see you again!!!!

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Helpful?
Thank Ime H
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We are so ecstatic to read that your little Rock Stars had a blast in our Kids Club, Ime H! Thanks for the shout out to Anny and Vianel who made sure they had a great time! We do hope to see you and your family here at Hard Rock again soon! Rock On! “This Review was responded to on...

Chicago, Illinois
Reviewed 7 December 2015 via mobile

Let me just say that I was taken to another level with the Deluxe Pedicure Diana gave me at the Beauty Salon. OMG, Phenomenal, and off the chain!!!! The resort is amazing, the view, the room, the service is fantastic.. omg it's breathtaking and exhilarating and all this is excluding the room service. Dido for the room service! If you're...

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Helpful?
Thank Dolly C
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Thank you so much for your kind words, Dolly C! It was truly a pleasure having you as our Rock Star during your recent visit and we’re so pleased you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on! We’ll share all of your comments with Diana and Jennifer; we...

New Jersey
Reviewed 7 December 2015

My friend and I took this trip to celebrate our recent birthdays together and we couldn't be happier with our choice! The service was excellent, everyone was so attentive and kind, and the food and drinks were delicious! We enjoyed a wonderful time at the spa, which we highly recommend to anyone traveling here. Whenever staff heard it was our...

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Helpful?
Thank Joanna P
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Happy Happiest Birthday to the both of you from all of us here at the Hard Rock Hotel, Joanna P! It was lovely to read that you Rock Stars had such a blast and enjoyed the service provided by each and every one of our Hard Rockers specially Daniel and Henry from our Los Gallos restaurant! We look forward to...

Atlanta, Georgia
Reviewed 7 December 2015

We thoroughly enjoyed our trip to the Hard Rock Hotel in Punta Cana. We were extremely impressed with the level of customer service. We love Orialis (our waitress) at the pool. She was very prompt in bringing us cocktails and was a ton of fun! She would balance a tray of drinks on her head. She has such a positive...

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Helpful?
Thank Bridgette90
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We truly appreciate you taking the time to detail your experience, and we are so pleased that you and your family had a wonderful visit, Bridgette90! Thanks for acknowledging our outstanding service and for taking the time to commend our Hard Rockers Orialis, Elvido and Luis who treated you like Rock Stars! We do hope you will be back to...

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Eclipse Pool (10)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Tennis Court
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort's nine restaurants, with Simon Mansion & Supper Club by the famed Rock n Roll Chef Kerry Simon, which opened in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 

Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Blvd. Turistico del Este, km 28 #74, Bavaro, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Price Range: ₹ 27,690 - ₹ 54,842 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Number of rooms: 1775
Reservation Options:
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Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive
Hotel Style:
#3 On the Beach Hotel in Bavaro
#3 Luxury Hotel in Bavaro
#3 Top resorts Hotel in Bavaro
#3 Casino Hotel in Bavaro
#3 Spa Hotel in Bavaro
#8 Family Hotel in Bavaro
#9 Romantic Hotel in Bavaro
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel & Casino Punta Cana staff and other travellers.
2,070 questions
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Prairieville, Louisiana
6 months ago

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Questions? Get answers from Hard Rock Hotel & Casino Punta Cana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms close to the pools are loud, the pools have constant music blaring. But the family suites are nice and quiet.”
 of 5 bubbles gracec804, 19 Feb 2017 | Read review
“I would not recommend an adjoining room with people outside of your party.”
 of 5 bubbles calliegirl1nc66, 19 Feb 2017 | Read review
“Most rooms have wonderful views, we stayed in 4A and it was close to the beach, three pools, 3 restaurants.”
 of 5 bubbles _susanwood1950, 18 Feb 2017 | Read review
“Definitely want to get into any of the A buildings, as it is closer to the beach!”
 of 5 bubbles Aptl0608, 15 Feb 2017 | Read review
“Sand Suite was great”
 of 5 bubbles ssrr2017, 14 Feb 2017 | Read review
5 of 5