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Hard Rock Hotel & Casino Punta Cana

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#5 of 25 Hotels in Bavaro
Certificate of Excellence
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Hard Rock Hotel & Casino Punta Cana
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20,170 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel & Casino Punta Cana
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Showing 14,225: English reviews
Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2015

I recently went to Hard Rock on 8/24-8/30 for my honeymoon and stayed in the rock star suite. My wife and I had an awesome time!! The room was excellent, the food was amazing, the drinks were strong! Every employee was eager to help and extremely nice. Special thanks to our personal assistant Carlos Jimenez and our romantic dinner waiter... More 

Helpful?
1 Thank Quick1234
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey Quick1234, we are elated you chose our hotel to celebrate your honeymoon! We were pleased to know that you enjoyed our lovely suites along with the food served in our hotel! We thank you for the Kudos to Franklin and Carlos and truly hope you can visit us for your first anniversary! Rock On! “This Review was responded to... More 

Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2015

Just got back from Hard Rock for my second time... the rooms a beautiful and spacious. the staff amazing. many of the same workers from the 1st trip, they treat you like family. Rafael the bartender in the Cafetta is THE BEST!! Hector gave me a Spanish lesson each day, Rafael the chef at Zen is an amazing chef and... More 

Helpful?
1 Thank Denab72
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We are very pleased to read you felt warmly welcomed during your recent visit to our hotel, Denab72! Thank you for taking the time to share your experience with your room amenities that you enjoyed and for acknowledging Hector, Rafael, Norberto and Rafael who assisted in making your stay more Rockin'! Come and visit our Hard Rock Paradise again! Rock... More 

Cherry Hill, New Jersey
1 review
Reviewed 2 September 2015

We celebrated my son's 21st birthday at the Hard Rock in Punta Cana 8/25-8/31 and utilized the 'rock royalty' service. Michel Jean, our personal assistant provided exceptional service!!! He met and exceeded all of our expectations! The staff we encountered were friendly and professional. Thanks for making our trip to Punta Cana an amazing one!

Helpful?
Thank Nakia S
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey we’re glad you guys celebrated your son’s birthday like Rock Stars, Nakia S! Thank for acknowledging Michel who assisted in making your stay more convenient and comfortable! Your feedback is much appreciated and we’ll be sure to share your kind appraisal with him, we're certain it’ll be very well received! Come back soon! Rock On! “This Review was responded... More 

Punta Cana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2015

At first I thought it was way too big for me but after one day being there it felt like home.the most friendly staff I ever encounter. It was so easy to navigate. The restaurants were amazing and you didn't need to make reservations in advance. I highly recommend it !!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank 559dorothys
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Thanks for recommending us, 559dorothys! We are pleased to read that you enjoyed the friendliness of our Hard Rockers along with our restaurants! Thanks for making us your home away from home so see you soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.” More 

Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 September 2015 via mobile

I visited this hotel in August with my husband and some friends. Our stay was amazing!! The property was beautiful and the rooms were impeccable. The resort has various restaurants to fit anyone's tastebuds. The food was so good in all the ones I tried although my favorite was Zen. The staff was friendly and helpful. The spa is a... More 

Helpful?
1 Thank Nana105
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We are delighted to read you had a great experience at our hotel, Nana105! Thank you for taking the time to highlight your favorite amenities and Rockin’ features of our hotel that helped to make your vacay so fantastic! We look forward to welcoming you back soon again! Rock On! “This Review was responded to on behalf of the General... More 

La Mirada, California
2 reviews
Reviewed 1 September 2015

This place was great! Service people and amenities were all awesome - Great place to stay! This location is right on the beach - A couple bars and restaraunts in this Hard Rock including a small Vegas like Casino! Great for young couples

Helpful?
Thank David D
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey David D, We're very pleased to read your recent stay at our Hard Rock Hotel! Thank you for taking the time to share your experience with our Hard Rockers, our Rockin’ amenities and great location! Visit us real soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta... More 

Centereach, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 September 2015

Just returned from Punta Cana and I had been very excited about visiting the Hard Rock as it had such good reviews. It did not live up to the reviews. The room was average but as we had problems with the TV, clock & toilet (which was never fixed properly) it proved to be a bit of a problem. This... More 

Helpful?
3 Thank BKDJD
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Thank you for taking the time to share your observations, BKDJD. While we wish you had a better experience in our hotel, it’s feedback like yours that we learn from and use it to improve our property. We work hard to deliver an exceptional Rock Star experience, but it’s apparent in this case that you prefer our sister property in... More 

Dartmouth, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 September 2015

Our stay at this resort was a bit disappointing, but it does have many redeeming qualities which makes it difficult to give it a bad rating. I traveled with my husband, our two young boys, and my parents. The resort just wasn't our vibe. Much too large and busy. It seems to cater to couples rather than families. For me,... More 

Helpful?
3 Thank Sun-therapist
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello Sun-therapist, thank you for taking the time to share your feedback with us. We were dismayed to read that you didn’t enjoy the food and found our hotel not to be family friendly. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. If you give us another... More 

Staten Island, NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 September 2015

My parents, brother and I booked this together for a family vacation. We were a party of 10. Although we asked for rooms close together, my parents and brother were one floor below us down a very long hallway. The rooms were nicely appointed but my brother had an issue with ants. We had several repair issues (bathroom doorknob, bedside... More 

Helpful?
2 Thank traveler1311
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey there traveler1311, we were so pleased to read that you and your family had an amazing stay in our Hard Rock Hotel! It was nice to read that you enjoyed trying out our different restaurants like our Zen restaurant which is a rave among our other Rock Stars! We loved reading that you were pleased with the massages in... More 

Maine
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 September 2015 via mobile

First experience with the Hard Rock group and lived a memorable weekend of 4th of july. We were a group of people and i can say its not easy for the staff with groups but from the beginning till end, everything was just perfect. The staff, very professional, food excellent. Thank you hard rock.

Helpful?
2 Thank Roadrunner2102
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey Roadrunner2102, thank YOU for the lovely comments! We were so ecstatic to read that you had a Rockin’ 4th of July weekend in our hotel and that you had a blast! We truly hope that you can come and visit us real soon so we can Rock your World! Rock On! “This Review was responded to on behalf of... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Tennis Court
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 15 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options are available through the resort's nine restaurants, with Simon Mansion & Supper Club by the famed Rock n Roll Chef Kerry Simon, which opened in 2013. The property also features more than 65,000 square-feet of flexible event and meeting space. ... more   less 

Additional Information about Hard Rock Hotel & Casino Punta Cana

Address: Blvd. Turistico del Este, km 28 #74, Bavaro, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana > Bavaro
Price Range: ₹ 27,069 - ₹ 55,298 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel & Casino Punta Cana 4.5*
Number of rooms: 1775
Reservation Options:
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Also Known As:
Hard Rock Hotel And Casino Punta Cana
Moon Palace Hotel
Moon Palace Resort All Inclusive
Hotel Style:
#3 On the Beach Hotel in Bavaro
#4 Spa Hotel in Bavaro
#4 Casino Hotel in Bavaro
#4 Top resorts Hotel in Bavaro
#5 Luxury Hotel in Bavaro
#8 Family Hotel in Bavaro
#9 Romantic Hotel in Bavaro
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel & Casino Punta Cana staff and other travellers.
1,890 questions
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Prairieville, Louisiana
4 months ago

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Questions? Get answers from Hard Rock Hotel & Casino Punta Cana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room near the main lobby where everything is, beach view puts you further away from everything.”
 of 5 bubbles sarahlV8791JH, 2 Dec 2016 | Read review
“ask for an upgrade on check-in.”
 of 5 bubbles paulrH1057CW, 1 Dec 2016 | Read review
“Buildings 4B and 5B are closest to food. 4A and 5A are closest to pools and beach.”
 of 5 bubbles shelbyp881, 30 Nov 2016 | Read review
“Don'y pay extra for a beach room, you are just further from everything!”
 of 5 bubbles DanielC417, 30 Nov 2016 | Read review
“try not to take a room on the ground floor”
 of 5 bubbles KevinHoughton, 29 Nov 2016 | Read review
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