Hard Rock Hotel & Casino Punta Cana
Boulevard Turístico del Este Km.28No.74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#26 of 62 hotels in Bavaro
Location
Cleanliness
Service
Value
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Mini golf
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Spanish
Location
73Somewhat walkable
Grade: 73 out of 100
18Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
Boulevard Turístico del Este Km.28No.74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
See all nearby hotels
36843Reviews3973Q+A100Room tips
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This place is...okay. My flight was cancelled and then my rebooked flight delayed, so I arrived for my stay a day late. Though I was not at fault and communicated with the hotel about what was happening, I still had to pay for the day that I was stuck overnight in an airport. The hotel clearly had low occupancy at that time, and it just seemed unnecessarily unkind for the hotel to charge me for a problem I had no hand in creating. Basically I was screwed over by the airline, and then screwed over by the resort because the airline screwed me. It's a bitter pill, especially given how common flight disruptions are these days and how many people that policy must affect. I don't think I'd go to a Hard Rock resort again due to that kind of customer service. In terms of the resort itself, it's okay. The pools are clean. Many of the public bathrooms, especially by the high use pools, are not. It's a very big complex. There are frequent trams if you don't like to or can't walk the distance. For the price I expected better and safer food. I am a celiac and I definitely got "glutened" several times despite making my dietary needs known and being assured that the food I was served was gluten free. Though the restaurant menus have a gluten free marking to label safe choices, truly almost nothing was actually labelled gluten free so I often had to trust the servers, which clearly did not always work. Without trusting the servers, though, I don't think I would have been able to find enough to eat. Many "VIP" areas are not labelled, which I kind of think is intentional. Several times I sat down in what seemed like a nice spot, but which turned out to be an unlabelled VIP area only to be rousted by an employee. Of course that feels embarrassing, and after it happened a few times, it occurred to me that it's probably the point. I think the organization wants you to feel like spending several hundreds of dollars a night is embarrassing, when you should be spending several thousands of dollars a night instead. If that were not the goal, the VIP areas would be clearly designated as it would free employees from having to continually kick people out, which seemed like a constant process. My room was on the first floor down a kind of creepy hallway. It was big, but it wasn't particularly new or updated. The shower especially felt kind of old and grimy, like I was going to get a foot fungus in there or something. All of the in-room toiletry products smell strongly like cheap mens cologne. I washed my hair with the provided shampoo once, and had to rewash right away with a product I'd packed because my own hair smelled nauseating. I don't know why they wouldn't choose a more neutral scent so it might be more acceptable to both genders, and to people who don't like strong fake scents. It's the Hard Rock franchise, so music is obviously one of the features, but there is so much loud music coming from so many different speakers everywhere, all different songs, along walkways, at pools, at vendors, it's often clashing and kind of annoying. There is NOWHERE quiet in this whole place, if you just want to sit by a pool and read or something. It's like this constant cacophony any time you're not locked in your own room. Overall this place just felt a bit sleazy to me. I spent a lot of money (for me) to come here, and I don't feel like I got the value and service I expected. At least the weather was nice.…
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Date of stay: February 2023Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
The Hard Rock In Punta Cana is by far our favorite vacation destination. This facility is spotless, beautiful and a true non-stop ride...I need a vacation from my vacation. The list of the to-do's is a mile long and everyone is exceptionally nice and engaging. My diet was wrecked from all of the delicious foods and the variety of restaurants. This is the true WOW factor. You can't walk 50 feet without some type of food offerings, even at the pool, shopping mall or even outside the casino. We can't wait to go back at Christmas for another visit.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
11 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 5 Apr 2022
Hello LouAmexTripAdvi... T, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. We hope to welcome you back soon to our charming hotel to continue providing memorable expriences and keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alesha B wrote a review Yesterday
Pools clean and lots of pools for different activities!, and lots of room. Beautiful beach with a great view. Good music. Fast and friendly service. Great service! Overall amazing experience! Good music. Kid friendly!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Mandi H wrote a review Yesterday
Fun resort, a little to big, would prefer better ac in restaurants! Rooms are great, beds are comfy a few more elevators would be helpful (each end of buildings). Appreciate you can smoke everywhere outside and are not outcasted for smoking! All around a good trip
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Katrina K wrote a review Yesterday
Ramon at the central pool is amazing. And Rudy who drives the trolly also amazing. Highlights of our day and night! The helped make our vacation phenomenal! All the staff was more then accommodating and all of them so so so nice!
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Shayla T wrote a review Yesterday
This place is amazing!! Service is absolutely amazing! Couldn’t be happier with this place! Definitely coming back! The rooms, views, pools and beach are stunning!! Absolutely going to refer people to come here!!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Roxanne M wrote a review Yesterday
Travelled with family of 6 with kids ages 1-8. lots od options for kids and adults. kids club is new and clean. Lots of options for restaurants and not long line ups for food options. pools and water park no need to reserve chairs lots available.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Has so much potential but save your money. The pool and access to the beach is very nice. However there are so many areas that are “VIP.” The main pool gets very crowded. The lobby is extremely outdated and dirty. The public restrooms are so gross. Our room was very nice but smelled like cigarettes. We requested to stay close to central pool and was on the opposite end of the property. The property is so big there’s trolleys provided but they do not come very often so you’re better off walking the 20 mins to the restaurants by the lobby. Lots of serves were VERY rude. Approached us with a very careless attitude. My opinion is that being that it’s such a big name they don’t have to try as hard. One cook in the Market was ridiculously rude. She threw the pot after she got my order wrong and then proceeded to roll her eyes once I asked if she could not put the Alfredo sauce with the bolognese sauce (I thought it was obvious that I was requesting two different pastas) The reason why I’m not giving it a zero is because the waiter Ramon by the pool was AMAZING. HE WAS SO SWEET AND WHAT EVERY PERSON IN CUSTOMER SERVICE SHOULD BE.…
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear l2rres2246, Thank you for taking the time to write a review regarding your stay with us. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We will share your comments with our Rocker Ramon, he will be so happy to know he provided you a great time. We hope you give us the chance to better serve you in the future. Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana".
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a terrible experience. I do not recommend signing up for legendary, as the services are even worst than the normal was. The personal lacked information, was not kind and failed to resolve even simple thinks.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear BrMDias, Thank you for taking the time to write about your stay, we sincerely regret the inconvenience. We had sent you a private message to gather more details. Rock On! "This review was responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elizabeth L wrote a review 7 Feb
Yeiry is amazing ❤️ 5 stars is the best server!! Is wi serve you the best drinks around center pool!! 10/10 recommends her!! The weather is amazing!! Clean rooms and great room service!! I would highly recommend this resort!!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear elizabethlX5481BB, Thank you for an amazing 5-star review! We are delighted to know that you had a excellent time in our hotel. We will share your comments with our Rocker Yeiry, she will be so happy to know she provided you a great time. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. You Rock! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$389 - $589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your ListingHARD ROCK HOTEL & CASINO PUNTA CANA (Bavaro) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.2 km), ORO Nightclub (0.09 km), and Little Switzerland (0.06 km).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.