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Marriott Tuxtla Gutierrez Hotel

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381 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Missouri City
Reviewed 1 week ago

Hotel was centrally located and very affordable. Hotel staff were very polite and helpful. From Bell Hop, Reception Desk,. Room Service, Wait staff and cleaning staff. I would definitely recommend staying at this hotel. I would stay here again.

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Helpful?
Thank Antoinette B
Colfax, California
Reviewed 2 weeks ago

This Marriott is in very good condition. The area around is just in the middle of the city. It has a nice view. The food needs lots of improvement especially if you are the type of person that wants to follow a healthy diet. Plant-based options were few and beware, a lot of the items are cooked with LARD so...

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Helpful?
Thank Eddie R
Benicia, California
Reviewed 17 October 2016 via mobile

I should start by saying that we are Marriott members, we travel a lot and we are also Marriott owners so, whenever we travel our hotel of choice is always from the Marriott chain. This hotel left a lot to be desired, the location is not very nice and the entrance to the property is not very attractive. The staff...

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Helpful?
Thank gbsrunner
Miguel M, Manager at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Mr. gbsrunner,, Thank you for taking the time to share your recent experience at the Marriott Tuxtla Gutierrez Hotel with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I...

Houston, Texas
Reviewed 9 October 2016

Awesome service for our first trip to Chiapas on our 10th Anniversary. The staff made our stay so enjoyable and catered to our every request. The special gift that they sent to celebrate our anniversary was icing on the cake.

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Helpful?
Thank maolphoto
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear maolphoto,, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez Hotel through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and...

Reviewed 6 September 2016

Stayed twice in this hotel with a week of separation. On my first check in the receptionist was badly informed and wasn't really helpfull. Lucklily I didn't let this bother me and the experience improved over my first stay. The hotel instalations can use some renovation but rooms and beds are comfortable, the pool is nice, the gym is well...

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Helpful?
Thank Jhoana V
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Jhoana V, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez Hotel through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire...

Reviewed 15 August 2016 via mobile

I attended to a national congress of pediatric pneumology, my experience was great. Rooms very comfortable, personnel kind. "Condimento" restaurant although a little expensive offers you tasty food, traditional dishes from Chiapas. My experience was great.

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Helpful?
Thank Cinthya Y
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Cinthya Y, Thank you for sharing your experience at the Marriott Tuxtla Gutierrez Hotel. we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service....

Mexico City, Mexico
Reviewed 18 July 2016

Very old hotel, used to be a Mexican chain hotel, Marriott did very little to improve it. There are mosquitoes EVERYWHERE! The "gift shop" didn't even have bug spray knowing that this is a major problem at this hotel. My room was so warm, the air conditioning didn't work. I had to call three times to get it fixed, the...

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Helpful?
Thank Adriana M
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear Adriana M First, I offer an apology for not meeting your expectations. I have shared your comments with the team and the corresponding departments to put special attention and carry out the necessary actions. We appreciate your feedback, it is very important to us to improve day by day and thus provide a quality service and a pleasant stay....

Houston, Texas
Reviewed 6 June 2016 via mobile

Family and I stayed here for 1 night since we arrived at airport at 11pm and did not want to make the drive to San Cristobal at night. First off please be aware that if you are arriving late the gate from the sur poniente roundabout is closed and unattended at night. We had to make the drive around and...

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Helpful?
Thank Javier Z
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a...

Puerto Rico
Reviewed 1 June 2016 via mobile

We visited Tuxtla for a friend's wedding. The stay at the hotel was very comfortable and room was clean. The breakfast buffet was excellent, great variety and awesome service. The only negative was the wifi signal was awful and would not work in the room at all. Overall great stay.

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Helpful?
Thank sandym7872013
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear sandym7872013, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely,...

Reviewed 1 June 2016 via mobile

Arrived at the hotel and was greeted by the most friendly staff. Great first impression of the common areas, lobby and restaurant. The bedroom was ok, but had some details: a ring of dirt in the toilet, a gap of dirt over the shower courtain, a small leak from the AC. The staff was super friendly and helped us move...

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Helpful?
Thank fladei
Miguel M, Gerente at Marriott Tuxtla Gutierrez Hotel, responded to this review

Dear fladei, Thank you for taking the time to share your feedback of your recent stay at the Marriott Tuxtla Gutierrez Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Airport Transportation
Official Description (provided by the hotel)
The Marriott Tuxtla Gutierrez Hotel has been totally renovated with elegant facilities and the highest standards of service. Areas for conferences and meetings with a capacity for as many as 800 guests. Ideal for business appointments, congresses, social events and weddings. Swimming pool, fitness center, business center, high speed Internet, Executive lounge, Spa, Beauty Salon. Tuxtla Gutierrez, the capital of the state of Chiapas, combines modern features and traditions to captivate visitors with the best that Mexico and the world can offer. In this city emerge Hotel Marriott Tuxtla Gutierrez, located on Belisario Dominguez Blvd., just 30 min from International Airport, and a few meters from Downtown and the Cathedral. This Hotel in Tuxtla Gutierrez has been totally renovated with elegant facilities and the highest standards of service. It has areas for conferences and meetings with a capacity for as many as 800 guests. Our banqueting service, cutting edge technology and professional advisors guarantee the success of all your events, from business appointments to social events and weddings.This elegant hotel in Chiapas offers guest easy access to explore a wonderful natural territory, from the Sumidero Canyon, to Palenque archeological zone, San Cristobal de las Casas and San Juan Chamula magical towns, the Agua Azul Waterfalls, Montebello Lagoon and the Lacandona Jungle. ... more   less 

Additional Information about Marriott Tuxtla Gutierrez Hotel

Address: Boulevard Belisario Dominquez 1195 | Col. Santa Elena, Tuxtla Gutierrez 29060, Mexico (Formerly Camino Real Tuxtla Gutierrez)
Region: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Price Range: ₹ 3,744 - ₹ 10,414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott Tuxtla Gutierrez Hotel 4*
Number of rooms: 210
Reservation Options:
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Also Known As:
Camino Real Hotel Tuxtla Gutierrez
Marriott Tuxtla Gutierrez Hotel Chiapas
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Questions & Answers

Here's what travellers have asked, with answers from Marriott Tuxtla Gutierrez Hotel staff and other travellers.
6 questions
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Questions? Get answers from Marriott Tuxtla Gutierrez Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No room is comfortable, mosquitoes everywhere!”
 of 5 bubbles 6adrianam, 18 Jul 2016 | Read review
“Other than being extremely attractive and well equipped, there's no particular tip to offer ”
 of 5 bubbles 54reneeh, 16 May 2016 | Read review
“My room is 5th floor side facing mountain entrance side, large tree full of beautiful Parrots! Every morning flying around and up to the window ledge! Wonderful!”
 of 5 bubbles 609caryl, 13 May 2016 | Read review
“Great to stay there”
 of 5 bubbles enriqueb169, 15 Jan 2016 | Read review
“There is a restaurant called Balam or Le Mocte nearby. Amazing food!”
 of 5 bubbles loveantoinette, 12 Oct 2015 | Read review
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