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Capital Plaza Hotel

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Traveller (104)
Room & Suite (30)
Pool & Beach (19)
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Overview
  • Excellent20%
  • Very good45%
  • Average25%
  • Poor6%
  • Terrible4%
Travellers talk about
“nice pool”(9 reviews)
“swimming pool”(8 reviews)
“cultural museum”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (292)
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137 results
Traveller rating
30
55
36
8
8
Traveller type
Time of year
LanguageEnglish
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30
55
36
8
8
Show reviews that mention
All reviewsnice poolswimming poolcultural museumpublic marketnormal hotelthe main streetcentral locationspoke very good englishrooms are clean and comfortablefitness centercoconut shrimpworked greatroom doorado busother hotelssecure parkingmaster suite
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1 - 5 of 137 reviews
Reviewed 4 weeks ago

We choose to stay at this hotel because of our experience in the past. The room was clean, front desk very helpful, and breakfast was good. However, on our recent trip, we chose to stay here with friends, and we ended up in Room 201...More

Thank Liz S
Reviewed 8 April 2018

We broke up the drive from Tulum to the interior to see the ruins at Calakmul with a stop in Chetumal. The city doesn't have much to do, but the Mayan Museum was good. We stayed two nights at this hotel and had a good...More

Thank Schmidtfam4
Response from Nicte M, sales at Capital Plaza HotelResponded 13 April 2018

Dear Schmidtfam4, Thank you for taking the time to share your experiences with us.We are very glad to know that our staff made your stay a pleasant one. You can follow us on our Facebook and Twitter pages for promos you might be interested in....More

Reviewed 6 April 2018 via mobile

Stayed 1 night here before travelling to Belize, and chose the hotel based on the previous good reviews. But please stay elsewhere. Our room felt dirty, was dingy, and the sheets stank. When we checked in we were sent to the wrong room where the...More

Thank Loserville
Response from Nicte M, sales at Capital Plaza HotelResponded 13 April 2018

Dear Loserville, Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will make sure that your complaints are transmitted to everyone. On the other hand, the manager personally supervise that they are...More

Reviewed 5 February 2018 via mobile

This hotel was once my favorite. It’s located near to downtown and convenient. The plumbing in my room needed to be replaced. The tv system sucks, noise from the corridors make for poor sleep. The AC in my room was also rattling. This place needs...More

1  Thank Mark l
Response from Nicte M, Director Comercial at Capital Plaza HotelResponded 7 February 2018

We appreciate all your comments, please let us know in wich room number you stayed. We invite you to come back to our hotel. We are renovating our bathrooms and other hotel areas.

Reviewed 22 January 2018 via mobile

The rooms are clean and comfortable and well taken care of. The beds are SUPER comfortable. The staff is nice and housekeeping does a great job. The only minor downside was the slight mildew smell in the room.

Thank CoreyUtek
Response from Nicte M, other at Capital Plaza HotelResponded 25 January 2018

Dear CoreyUtek, Thank you for your review and for choosing our hotel. We are happy that you have enjoyed your stay. The issue about the mildew smell wil be reported to the housekeeping department. Regards

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 53 - US$ 81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 53 - US$ 81 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (104)
Room & Suite (30)
Pool & Beach (19)
Dining (11)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Ryan C
7 July 2017|
Answer
Response from Nicte M | Property representative |
morning Ryan C, There's rates with breakfast included. It's breakfast for 2 adults. On Sundays, buffet is setted and on weekdays is american breakfast..
0
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Kim G
8 October 2016|
AnswerShow all 2 answers
Response from Nicte M | Property representative |
Good afternoon. We have outdoor parking lot but it is secured and patrolled 24 hrs. The fee is $150.00 MXP per night
1
Vote
Google Translation
Kathy C
18 August 2016|
AnswerShow all 3 answers
Response from Nicte M | Property representative |
Morning, the a/c is individual in each room.. You can set it as you want
0
Votes
Google Translation
Room Tips
"Ask for a room overlooking the pool."
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"Corner rooms are larger."
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"Get a room that does NOT face the road."
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"They all seemed quiet and similar"
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