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Hotel Villanueva

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Hotel Villanueva
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157 Reviews from our TripAdvisor Community

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Showing 57: English reviews
Reviewed 4 days ago NEWvia mobile

There is a huge swimming pool inside the hotel that makes the room inside and outside very humid. It's even hard to breathe with this level of humidity + Mexican loud kids who shout happily while swimming will let you have a pleasant evening. Tv has only Spanish channels. It's a hotel for one night + overpriced breakfast

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Helpful?
Thank Lera P
Reviewed 4 weeks ago

A lot of reviews said cars get stolen in mexico so we got full coverage ins. The hotel has private parking with a closed gate. Room was nice looks like the pictures. Check in was beyond easy no papers required since I paid on orbitz. Luggage taken to our room and there was free bottle water everyday. Had a lot...

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Helpful?
Thank MsElle007
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

We thank you for your comments and we hope to see you in the future, to give us the opportunity to be part of your journey. Thank you for visiting Chetumal.

Reviewed 4 weeks ago

Rooms were clean, the free WiFi did not work. No elevator,so if you have bad knees or back be aware there are 3 or 4 floors. Bathroom very small but clean. Location was not central, but on a quite street at night.

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Helpful?
Thank Ernest C
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

Good morning. We appreciate your comments. We assure you that we are working hard to give you the best service with all the adjustments for our customers. We hope in a future stay gives us the opportunity to return to serve you.

Olomouc, Czech Republic
Reviewed 4 weeks ago via mobile

This hotel os locatad near by sea and main street of Chetumal. The Hotel offers bikes for free with stay. So you can make a nice triparround seaside. The room was clean and the service good for the price. I would reccomend this Hotel

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Helpful?
Thank JanPoMaly
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

Thank you very much for your comments, we hope you enjoyed your stay and the services we offer. The bike tour is something not to be missed in the city, our location and the opportunity to do it at no cost, makes it exceptional. We look forward to welcoming you back to Chetumal.

Belmopan, Belize
Reviewed 20 October 2016

Hotel Villanueva is in a great location to move around Chetumal. It has a pool which many Belizeans always look for, and it is large to allow for booking of large groups on the last minute! Their restaurant offers great food too! Breakfast at their restaurant is very good! For English speakers they now have tablets with the menu in...

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Helpful?
Thank CarrenWilliams
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

Carren, thank you very much for your comments. We are always trying to innovate and implement what is new in tools according to technology, proof of it are the new menus of the restaurant as you mention, now they are tablets. In the same way, we work to make our Belizean friends feel at home, so we decided to have...

Caribbean
Reviewed 13 September 2016 via mobile

This hotel is affordable and pack with child friendly amenities for any kind of stay. It has a restaurant and an indoor pool giving guest a nice break from the busy streets of Chetumal. The rooms are clean, roomy and also offer a king size bed for the price of a full size. Its walking distance from the shopping strip...

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Helpful?
Thank Caritravels
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

We appreciate your comments, and we are happy to know that I enjoy your stay with us. We hope to have the opportunity to serve you again soon. We are sure that you will always find something new with us.

Los Angeles, California
Reviewed 26 August 2016

The hotel is 10 minutes away from the airport. The rooms are spacious and updated. Our room had a strange smell. The bathroom was clean as it was the room but it was just not the hotel I expected. One block away from the bay with no view to it! The staff was very friendly and helpful. The indoor pool...

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Helpful?
Thank MaytePrida
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

Good morning. We appreciate the comments made us, which we will take into account to improve each detail and thus to provide excellent service to our guests. We hope in a future stay, give us the opportunity to serve you again.

San Cristobal de las Casas, Mexico
Reviewed 24 August 2016

This hotel is not fancy, not particularly enchanting. The lobby has good taste and is welcoming, and the restaurant is also too simple, but good enough. Considering it is VERY PET FRIENDLY the price is OK, and although it could be cleaner it's a good option. Staff was friendly and helpful. Accessible & safe parking.

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Helpful?
Thank timcyc
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

We welcome your comments, which are taking into account in order to provide a better experience to our customers. Thanks for letting us se

Reviewed 23 August 2016

We had a great time at Villanueava. Clean and nice inside pool. Great breakfast available. Kids loved it. Had some questions at the reception. Not a lot of effort put in to find the answers but helpful.

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Helpful?
Thank Rebekka M
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

We are grateful for giving us the opportunity to serve, it is a pleasure to read your comments and know that your stay was what I expected, we hope that in a near future, we will provide the opportunity to serve again. Thank you.

Reviewed 20 August 2016 via mobile

Hotel is ok room's are nice and the restaurant is great staff is helpful. The pool is a good size and the the hotel is close to the center of the city i highly recommend hotel Villanueva when you are in chetumal city.

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Helpful?
Thank Rodolfo M
Carlos C, Director Comercial at Hotel Villanueva, responded to this review

Thank you very much for your comments, thanks for recommending the same way. We are grateful for that would allow us to provide care, we hope that soon we can have new account that opportunity.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
We are a renewed hotel from the 60's with modern and comfortable rooms and areas. We are perfect for your business, holiday or weekend getaway trips and will always make you feel you are on vacations. We are just a few meters from the main places of the city to visit: main square, downtown, government palace, shopping and boulevard. Visit Chetumal, visit Mexico. ... more   less 

Additional Information about Hotel Villanueva

Address: Avenida Carmen Ochoa de Merino 166 | Col. Centro, Chetumal 77000, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Chetumal
Price Range: ₹ 1,625 - ₹ 3,247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Villanueva 4*
Number of rooms: 73
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Villanueva staff and other travellers.
3 questions
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Questions? Get answers from Hotel Villanueva staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“good location”
 of 5 bubbles MsElle007, 10 Nov 2016 | Read review
“Ask for a BBQ floor if knees are bad”
 of 5 bubbles 104ernestc, 8 Nov 2016 | Read review
“I always enjoy second floor as not too many steps to climb and looking down on the pool is nice!”
 of 5 bubbles CarrenWilliams, 19 Oct 2016 | Read review
“Bottom floor rooms have smelly plumbing, and are noisy but next to the pool. Maybe upper level ones?”
 of 5 bubbles timcyc, 23 Aug 2016 | Read review
“WIFI is terrible. I used my cell phone hotspot instead.”
 of 5 bubbles R6419RFjamesh, 1 Aug 2016 | Read review
5 of 5
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