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Hotel Villanueva

Traveller (105)
Room & Suite (28)
Traveller (105)
Room & Suite (28)
Dining (16)
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25 Nov26 Nov
1 room, 2 adults, 0 children
Standard Room
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  • Excellent24%
  • Very good35%
  • Average25%
  • Poor8%
  • Terrible8%
We are a renewed hotel from the 60's with modern and comfortable rooms and areas. We are perfect for your business, holiday or weekend getaway trips and will always make you feel you are on vacations. We are just a few meters from the main places of the city to visit: main square, downtown, government palace, shopping and boulevard. Visit Chetumal, visit Mexico.
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Property amenities
Free Parking
Banquet Room
Conference Facilities
Indoor pool
Wheelchair Access
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
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Reviews (212)
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1 - 5 of 66 reviews
Reviewed 21 September 2018 via mobile

It’s a affordable hotel, well for sleeping and good breakfast and that’s it. Good location, could be cleaner. It’s noisy in the day because it’s an inside pool on the middle. Overall good if you are for work, expedition or on a budget, hope it...More

Thank pabloflm
Response from EnriqueM2453, Director de Relaciones Públicas at Hotel VillanuevaResponded 24 September 2018

Dear Pablo F.L We want to thank you for taking your time in let us know about your experience, definitely we will work in order to improve all details you mentioned above. Hope to have the chance to assist you againg in the near future....More

Reviewed 23 July 2018

Boyfriend and I were just staying here for a night before we caught the bus to go to Cancun to fly home the next day. Room was average, the toilet didn't flush properly so we had a clogged toilet the whole time we were there....More

2  Thank Cassi S
Reviewed 14 March 2018

Very bad service, it is to expensive in terms of the service you get. No hot water, very bad food, they charge you for an additional cup of coffee as if you had had a complete meal. Terrible wifi. Lots of noise, because the pool...More

Thank aglopezm
Response from Enrique M, Director General at Hotel VillanuevaResponded 13 May 2018

Dear Aglopezm We Do apologize for the situation you experience during your last visit to our property, we take the chance to thank you for your comments. We very much regret that not all aspects of your stay were up to your expectation and still...More

Reviewed 3 January 2018 via mobile

Very good hotel right I. The heart of Chetumal. Very clean and very friendly staff. Very good pool area and very good restaurant. Hotel is very good for family and for business also as they have very good conference room.More

Response from Enrique M, Director General at Hotel VillanuevaResponded 8 January 2018

Dear SATISH N We want to thank you for your kind comments about your stay with us at the Villanueva Hotel during your recent visit to the Wonderful Chetumal City. We are looking forward seeing your in the future here with us, We will more...More

Reviewed 30 December 2017 via mobile

We stayed only for one night, and out of 3 beds, all 3 had dirty sheets. We asked to change them and noticed NO MATTRESS COVER ! And on top of that, when they replaced the sheets, they brought sheets that were almost as dirty...More

Thank Acsobrin
Response from Enrique M, Director General at Hotel VillanuevaResponded 31 December 2017

Dear AcSobrin Thank you for your comments. We very much regret that not all aspects of your stay were up to your expectation and still hope you eventually would give us another chance to host you during your next visit to our city. I have...More

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30 November 2016|
Response from Carlos C | Property representative |
For what date is your stay, if you provide us your reservation key or your name to be able to locate. Otherwise directly you can start the phone 01 (983) 267 33 70, directly at the reception.
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Kim G
8 October 2016|
AnswerShow all 3 answers
Response from MaralagoKid | Reviewed this property |
Kim...the hotel has a large covered parking area behind the hotel itself. It is safe and typically has staff around. The area is more like a garage. I left my car there for a few days without problems. enjoy.
Room Tips
"good location"
10 Nov 2016
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"Ask for a BBQ floor if knees are bad"
8 Nov 2016
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"I always enjoy second floor as not too many steps to climb and looking down on the pool is nice!"
19 Oct 2016
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"Bottom floor rooms have smelly plumbing, and are noisy but next to the pool. Maybe upper level ones?"
23 Aug 2016
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US$ 54 - US$ 83 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooChetumal
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