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Hampton Inn by Hilton San Juan Del Rio

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Hampton Inn by Hilton San Juan Del Rio
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230 Reviews from our TripAdvisor Community

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Showing 26: English reviews
Reviewed 24 October 2016

Hotel was located little bit out of citycenter but still not too far. Rooms were clean and quiet, breakfast was very nice. Shuttle service was a big bonus and drivers were very good at their work. Front desk staff were very friendly and professionals. Only small negative was fitness room which was more for ladies so there was no heavy...

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Helpful?
Thank Jarmo T
Francisco M, Director de Relaciones Públicas at Hampton Inn by Hilton San Juan Del Rio, responded to this review

Mr Jarmo T, Thank you for your comments, we are so glad to get good feedback of you, please remember that you have a friend in San Juan del Río! Please when you come back, don't doubt to visiting us. We love having you here!

Macomb, Michigan
Reviewed 28 September 2016 via mobile

This hotel looks a bit on the older side but the rooms were clean and service staff (Rosy) was excellent. The front desk staff especially (Irma) was very helpful and were great and took care of my every concern. I would recommend for a short term business visit. One drawback was no real restaurant in the hotel.

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Helpful?
Thank Tony C
Francisco M, Director de Relaciones Públicas at Hampton Inn by Hilton San Juan Del Rio, responded to this review

Dear Tony C: We are so glad for fill your expectation about our hotel. We trying to be the best hotel for you, and your comment helps to get extra motivation for us. Thank you for you comment, and remember, We Love Having You Here!

San Juan Del Rio, Mexico
Reviewed 12 August 2016

Rooms were dirty - not enough water bottles in room, Had no hot water in room, room smelled musty... Could not find my room as there was no number on my room. Front desk was nice but the condition of the hotel is not to standard.

Review collected in partnership with Hampton
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Helpful?
Thank Jeff S
Francisco M, Director of Sales at Hampton Inn by Hilton San Juan Del Rio, responded to this review

Dear Jeff S: Thank you for taking the time in answering our survey. I would like to apologize for all the inconveniences that you had in you past stay. I want to let you know that we take this comments very seriously and we will work to fix them all. We have people at front desk that speaks more English...

Monterrey, Mexico
Reviewed 11 June 2016

The hotel and service is good, restaurants near if you like to walk, no near banks, and a convenience store a cross the street, the shuttle service in to the factories is a plus, but the driver does not follow the law, good breakfast and Internet service.

Review collected in partnership with Hampton
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Helpful?
Thank Deathsem
Mexico City, Mexico
Reviewed 30 May 2016

The hotel has been designed for the business travel, so the property does not have luxury items but the staff and the services provide you the elements to have a nice stay. I always try to book upper rooms in order to avoid overnight noises. For my surprise, most of the rooms - I have stayed - have plenty of...

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Helpful?
Thank EdgarFlores
Naucalpan, Mexico
Reviewed 21 May 2016

The staff is excelent, food is great and the room is clean. The price was steep because of a local wine festival (which was the reason I attended the hotel). The bar has local artisinal beers, and the location is fantastic

Review collected in partnership with Hampton
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1Thank Rafael R
San Juan Del Rio, Mexico
Reviewed 21 March 2016

Lots of noise coming from the street with a constant flow of trucks. The staff are unmotivated to help and bar service is non existent. There is a holiday inn just down the street and much closer to restaurants where most of my dining took place. Breakfast was ok but again the staff seems to avoid customers at all costs,...

Review collected in partnership with Hampton
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Thank Kamil S
Reviewed 25 November 2015 via mobile

We had a great stay at Hampton. Beds were comfy, their hamburgers are awesome and they have a nice gym. Most evenings they serve complimentary drinks and snacks which was a huge plus. The only downside for us was the breakfast. It was OK but what we did miss was fresh fruits. They had some fruit but it wasnt fresh....

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Helpful?
Thank Robin S
Marlensita A, Coordinadora de Ventas at Hampton Inn by Hilton San Juan Del Rio, responded to this review

Dear Mr. Robin S: Thanks for visit us , we continue improving to give a memorable and incredible stay to our guest. Thanks for your comments, it was a pleasure having you here. Best Regards from the best Staff at the city and please always consider Hampton By Hilton your friend at the city.

San Antonio, Texas
Reviewed 29 October 2015

Excelent stay overall. The rooms are very nice, very comfortable beds. The staff is very friendly and helpful. The morning breakfast is good and quite varied. I strongly recommend this hotel to anyone. We will definetly be staying there again.

Review collected in partnership with Hampton
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Helpful?
Thank mac1329
Marlensita A, Coordinadora de Ventas at Hampton Inn by Hilton San Juan Del Rio, responded to this review

Dear Mac1329: Thank you for taking the time to answer our satisfaction survey and specially to express your opinion about our service. Your comments are very important to, this is the way we can improve. day by day.

Mexico City, Mexico
Reviewed 26 October 2015

I had done my reservation through Expedia but when I got there, my name was wrong and they had a bit of trouble finding it. Once this was sorted out I was given the room that I had requested (one not facing the street) so I was glad with that. Our room was a double bed room for four people,...

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Helpful?
Thank VMarven
Management response:

Dear Athenavm : Thank you for taking the time to answer our satisfaction survey and specially to express your opinion about our service. Your comments are very important to, this is the way we can improve. day by day.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to our Hampton Inn by Hilton San Juan Del Rio hotel. Boasting an ideal location in the historic and cultural state of Queretaro, our friendly and inviting Hampton Inn by Hilton San Juan Del Rio hotel offers easy access to the most important industrial parks in the state. Situated just one hour from Mexico City, 35 minutes from Queretaro and 15 minutes from Tequisquiapan, our convenient San Juan Del Rio hotel is just five minutes from the many attractions of historical downtown. Discover stunning architecture including the Sagrado Corazon Temple and the 18th century parish, or simply relax and unwind at one of the restaurants and local cafes. Our Hampton Inn by Hilton San Juan Del Rio hotel has everything you need to enjoy your time away from home. Start your day right with Hampton's free hot breakfast and even if you're in a rush, grab one of our free Hampton On the Run™ Breakfast Bags, available Monday through Friday. ... more   less 

Additional Information about Hampton Inn by Hilton San Juan Del Rio

Address: Av. Central 239 esq. Calle 8 Pte, San Juan del Rio 76802, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > San Juan del Rio
Price Range: ₹ 3,336 - ₹ 4,562 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn by Hilton San Juan Del Rio 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Hampton Inn By Hilton San Juan Del Rio Queretaro, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn by Hilton San Juan Del Rio staff and other travellers.
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over a year ago

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Questions? Get answers from Hampton Inn by Hilton San Juan Del Rio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid lower rooms.”
 of 5 bubbles EdgarFlores, 29 May 2016 | Read review
“Pick a room not facing street and far away from the elevator as it gets pretty loud.”
 of 5 bubbles VMarven, 26 Oct 2015 | Read review
“No vayan, pero si se ven obligado, por nada escojan planta baja. No dormirán por el ruido.”
 of 5 bubbles princesita1009, 23 Mar 2015 | Read review
“Try to avoid the rooms on the side of the street, it is quite noisy.”
 of 5 bubbles Xilian, 13 Aug 2014 | Read review
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