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Gilgit Serena Hotel

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Gilgit Serena Hotel
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112 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Islamabad Capital Territory, Pakistan
Reviewed 3 weeks ago

It was a good experience once after landing at Gilgit and the other departing Gilgit. It would be good if you stay here after you have explored the region e.g. Hunza, Karakoram Highway, Naltar & even upto Khunjrab Pass. Good for relaxing and the food served at breakfast and dinner is wonderful. Enjoy the scenic view of Rakaposhi from the...

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Thank AdnanKakazai
usa
Reviewed 5 December 2016

The first room I was in had a king bed with lots of space and a very pleasant sitting area. The second room had 2 beds and no sitting area which was a negative feature. Both rooms were very comfortable especially the first.Cramped bathroom but with separate shower. Food was tasty and the evening meal outside had great choices. The...

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Thank worldtraveler34
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. I have shared your feedback with my management team, I am confident with reinforced training and...

Karachi, Pakistan
Reviewed 30 November 2016

Nothing better stay in Gilgit other than this hotel. Except front office staff rest was excellent and of top level. The front office staff need capacity building, attention and pleasantness. I am not complaining about any one but for better services they should be more professional. Further, massage facility should be provided. It is essential due to the cold weather.

Review collected in partnership with this hotel
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1Thank syedshujaathussainz
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. I have shared your feedback with my management team, I am confident with reinforced training and...

Karachi, Pakistan
Reviewed 27 November 2016

I very much enjoyed my stay at Serene Gilgit. It was an awesome experience and i would advise not to stay else where. Though internet was very bad but that was not serernas fault as internet in gilgit is 2g only

Review collected in partnership with this hotel
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Helpful?
Thank 115arshadh
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. I have shared your feedback with my management team, I am confident with reinforced training and...

Kobe, Japan
Reviewed 16 November 2016

Probably the best available hotel in Gilgit. Front desk staff not helpful. They lack professional ethics and stone faced (at least the one I met) No elevators. Seems to be cramped for space. Lobby is OK. The rooms size is average but Bthroooms are absolutely rotten. Cramped, tiny and the shower cubicle is like death cell. It has a nice...

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Thank mithaheem
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. I have shared your feedback with my management team, I am confident with reinforced training and...

Karachi, Pakistan
Reviewed 31 October 2016

This hotel is absolutely fabulous. The rooms are extremely comfortable and you get 5 star service all the time. The staff is super friendly and the people are always bursting with life love and happiness. The hotel is peaceful and very very clean and has all the amenities you would need. There is no power outages for this part of...

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Helpful?
Thank AMYN-GHULAMALI
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to...

Islamabad Capital Territory, Pakistan
Reviewed 31 October 2016

I stayed in Gilgit for 1 night. I was accompanied by my wife. The best thing about this hotel was food. The Buffet dinner was served with traditional Baltistan dishes. It was one of the best dinners I had in Gilgit. However, the hotel rooms were very small. During my visit, hotel rooms were overbooked and we had to stay...

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Helpful?
Thank AsharJamil
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We have noted your point of concern on twin room due to high occupancy, we have...

Reviewed 24 October 2016 via mobile

I liked the place because it was peaceful and quiet. Food could have been better. There is nothing much to write about. Just a quiet place to spend time with your spouse. Staff is nice. Absolutely loved loved loved the people of Baltistan.

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Thank Durray M
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to...

London, United Kingdom
Reviewed 18 October 2016

Very good for the northern areas. After touring round the north this hotel serves as a luxurious place to take a shower and get a good nights sleep before catching a flight out. The rooms were nice with large balconies overlooking the city below and the mountains in the distance. The bedding was great. The bathrooms tiny and not great,...

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Helpful?
Thank foodisall
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to...

Lahore, Pakistan
Reviewed 12 October 2016 via mobile

Very nice rooms and very nice views. Decent breakfast but high tea was a total disappointment. Recommend it due to good service and overall decent experience. No better option available in Gilgit. Room rates are however on higher side.

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Thank Khurram A
Faisal Q, General Manager at Gilgit Serena Hotel, responded to this review

Thank you for taking the time to tell us about your stay at Serena Hotel, Gilgit. We greatly appreciate you have taken time to compete the guest comment and It is always a pleasure to receive constructive feedback where we improve our guest services. We look forward to welcoming you back to Serena Hotel, Gilgit. Please do not hesitate to...

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Near Gilgit Serena Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
  • Babysitting

Additional Information about Gilgit Serena Hotel

Address: Brig. Sherullah Beg Road Jutial, Gilgit, Pakistan
Region: Pakistan > Gilgit-Baltistan > Gilgit
Price Range: ₹ 8,462 - ₹ 13,922 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gilgit Serena Hotel 3*
Number of rooms: 30
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Also Known As:
Gilgit Serena Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Gilgit Serena Hotel staff and other travellers.
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Questions? Get answers from Gilgit Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book rooms facing Rakaposhi...”
 of 5 bubbles AdnanKakazai, 30 Dec 2016 | Read review
“Get rooms with Rakaposhi View.”
 of 5 bubbles mithaheem, 15 Nov 2016 | Read review
“Book well in advance and bring your camera”
  • breathtaking morning view from my room
  • lovely room
  • amazing and comfortable room with an awesome view
  • nice and clean
 of 5 bubbles AMYN-GHULAMALI, 31 Oct 2016 | Read review
“Ask for balcony room with a mountain view”
 of 5 bubbles foodisall, 18 Oct 2016 | Read review
“Higher floor rooms have a decent view of the surrounding lands and hills”
 of 5 bubbles alikarim, 13 Sep 2016 | Read review
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