Grand Mumtaz Resorts Gulmarg

Grand Mumtaz Resorts Gulmarg

Near Gondola Forest Block, Gulmarg 193403 India
Traveller (403)
Rooms
Room & Suite (48)
Friendly staff and great food.
Dining (14)

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About

4.5
#2 of 22 hotels in Gulmarg
4.5 of 5 bubbles
Location
3.8 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Grand Mumtaz Resorts is a 70 keys "Home Away From Home" luxurious mountain resort in Gulmarg - the meadow of flowers during summers and a snow-paradise during winters. Providing an ideal mix of value, comfort and convenience, it is located just a short walk (about 15-20 minutes) away from Gondola base station right on the main Ski-Route (extremely convenient for the ski-adventurists). Clad in traditional wooden attire from within and outdoors preserving the nature at its best, it is a popular destination for awe-inspiring views from its rooms (of Apharwat Mountain range) during winters and well-curated lawns laden with seasonal blossoms during summers, the facilities include all-day-dining multi-cuisine restaurant (do try Gucchi Pulao, Tandoori Rainbow Trout and other local Kashmiri delicacies), Lounge (for stimulating beverages and egg-less [& sugar-free option also available on request] bakery items), Spa (to rejuvenate your body and soul), Majlis (a multi-purpose hall), Children-Play Area, evening movie show (charges applicable), multiple lawns, All-day-in-room dining (multi-cuisine), gift-shop, Luggage and transportation/weighing assist, free Wi-Fi access in all guest areas, doctor on call, outdoor bonfire (on demand) and free common parking for your cars. We aspire to be the best in our class in Gulmarg and look forward to welcoming you soon.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Free breakfast
Badminton
Ski rentals
Children's playground
Children's television networks
Parking
Wifi
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Ski school
Skiing
Evening entertainment
Karaoke
Walking tours
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Massage
Neck massage
24-hour security
BBQ facilities
Baggage storage
Chapel / shrine
Concierge
Convenience store
Gift shop
Outdoor fireplace
Outdoor furniture
Shared kitchen
Shared lounge / TV area
Shops
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Room service
Electric kettle
Cable / satellite TV
Electric blanket
Walk-in shower
Safe
Telephone
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, Hindi, Urdu

Location

Near Gondola Forest Block, Gulmarg 193403 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 65 out of 100
65
Srinagar Airport
36.6 km
See all flights
1,216Review4Q+A100Room tips
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Detailed Reviews
Arjun wrote a review Feb 2022
Pune, India3 contributions1 helpful vote
5.0 of 5 bubbles
The food was extremely delicious. We were attended by Owais who not only attended us well but gave us complimentary sweets as well (Gulab Jamun).

The rooms are centrally heated, andd plus electric heater and blanket heater is also provided
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 8 Feb 2022
Thank you for choosing to stay with Grand Mumtaz Resorts Gulmarg and sharing your wonderful experience on tripadvisor 🦉 Glad to learn that you enjoyed our delicious food, comfortable rooms and attentive services. Owais from our food and beverage team is probably the youngest amongst all in the team and your appreciation for his efforts shall motivate him to do his best in refining his serving skills further. We look forward to welcoming you again in future. With very best wishes and sincere regards, Sat
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shankar306 wrote a review Mar 2021
Mumbai, India20 contributions15 helpful votes
4.0 of 5 bubbles
This hotel location is good, service is good , Rooms are quite old and for everything we have to call the housekeeping.

Special mention to Irshad , F&B manager who helped us in getting the right food and great service. This hotel helped in swapping one night with Radisson Blu Srinagar at no extra cost.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 11 Jan 2022
Thank you for sharing your experience. Delighted to read that you liked our hotel's location and services. Renovation of our rooms are already on card and we shall take this up on priority in a phased manner. Your feedback is very important for us and that creates an opportunity for us to look back and take appropriate measures. Irshad is indeed happy to find his name in your review and duly extends his gratitude. We try doing our best in the circumstances and glad to see that our team arranged the desired night for you at Radisson Srinagar. We look forward to welcoming you again in future. Kind regards, Sat
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Nikita Dagdiya wrote a review Jan 2021
6 contributions2 helpful votes
+1
5.0 of 5 bubbles
Located at a beautiful place in Gulmarg and considered as one of the best property in Gulmarg with amazing interior and good view. Mr. Sharfuddin was quick to welcome me. Was welcomed with Hot Kashmiri Kanhwa and cake. He cleared all my doubts about how to explore Gulmarg and advised his staff to take care of me.

I was given one of the room with the views of mountain, room was cozy with in-built centralized and personalized heating system to maintain the temperature.

Coming to food, i think Breakfast and Dinner had so much variety for vegetarians to enjoy the meal. And restaurant staff was so warm and welcoming that I almost felt like home.

As I was here since 26th Dec to 4th Jan, so I celebrated my new year eve with the live music which was arranged at the Hotel and grand buffet.

Would like to visit this property in summer as well to enjoy the lush green beauty of the property.
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 13 Jan 2022
Gulmarg - meadow of flowers 💐 is a world famous Ski 🎿 destination and Jan/Feb/Mar are the best time to enjoy snow ❄ all around. Glad to have you stay with us for a Kashmiri hospitality treat and that too during New Year Eve and thank you for providing us an opportunity to being of service to you. We look forward to welcoming you again in future. Best regards, Sat
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Vikram Pradhane wrote a review Jan 2021
1 contribution1 helpful vote
1.0 of 5 bubbles
I reached the hotel at around 5 pm and since then there was no hot water in the washroom as the climate there is so cold i called up the reception around 4-5 times and they said that they have started the hot water supply. After waiting for 2 hours around 7:30 the person on the reception told me that hot water supply starts at 8pm.I waited for some more time and around 8 pm their housekeeping manager or some other guy came in to check and around that time i complained about the wifi (which wasnt working since we reached there it connects and keeps on disconnecting)the tv did not have remote (dish tv remote was given but later the tv remote wasnt there soeven that dint work) so the guy checked the supply and said that it will be taken care off and i went for dinner afterwards and the guy brought a plumber to check the supply of water and they said it couldnt be repaired so i asked for other room and they gave me other room which was big enough but it also had problems like the carpet was wet and yet the time had been around 11pm when they assigned me a new room and this new room had hot water but the supply was cut because they said they dont supply hot water after 10 or something for which i went to the FO manager and he said the water will start at 7 in morning and the housekeeping manager guy also told me that it will start at 7 and so i again had to sleep without having a proper bath after that when i went to the bed I got to know that the bed warmer was only half covering the bed for which i went to FO manager again around 12:30 to change the bed warmer. In the morning when i woke up at 7:30 and checked the water supply for hot water it had not yet started so again i called up the reception and the guy had no idea about what all i had issues the day before and i dont think they have some breifing aboutthe guests or something the water started at 8:30 am. I had to stay for 1 night there and having so many issues in a day will be sufficient to ruin your whole trip to kashmir.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 25 Dec 2021
We are extremely sorry to learn about your experience at our hotel. Our hot water system is completely redone recently and now its 24x7 active. TVs are all functional and proper remote control. May I request you to kindly consider this incident in isolation and give us another opportunity. I can assure you that you will not be disappointed at all. Our team by and large is all new and professionally trained. We look forward to welcoming you again. With very best wishes for an upcoming New Prosperous Year 2022 ahead..Kind regards, Sat
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Govind K wrote a review Feb 2021
26 contributions5 helpful votes
3.0 of 5 bubbles
The hotel is a legacy hotel with old styled yet comfortable room. They have water heaters for room heating but you will get a cheap blower for yourself as they do not work. The rooms are nicely built (must be very old but you will be able to sleep).

The staff is terrible. Pushy for tips, very rude during check-in and non helpful. We had a reservation via an agent and there was some issue with name etc, but the kind of behavior they shown during the check-in by telling that we do not have room with no courtesy to properly check etc.

The breakfast and dinner were average and OK.

I would not prefer to stay in mumtaz again but Gulmarg being such busy place, you may not have other decent option. In such situation, go for the hotel. Do expect too much.
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Date of stay: February 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 4 Jan 2022
Thank you for sharing your feedback. Our staff have gone through proper behavioural based training and you may notice the change during your next stay with us. It is true that we are an old property but we should have maintained it well justifying "Old is Gold". My team in Feb last year couldn't do and I sincerely apologise for it. Every member of our team understands now the value we need to bring on table for our guests and now they are far more agile. Their focus is guest satisfaction and they will do every thing possible within their reach for it. We hope to get an opportunity to redeem ourselves. We look forward to welcoming you again in future. With every good wish for a fabulous 2022! Kind regards, Sat
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Anamika lakhchaura wrote a review Aug 2022
2 contributions1 helpful vote
5.0 of 5 bubbles
I stayed with my sister at Grand Mumtaz. I must say I had an amazing experience staying here. Staff is so humble and attentive. All the staff front office/ house keeping/ F&B were so helpful during our stay and made our stay so comfortable.
Ms. Tabassum and Ms. Suriya both female staff was so proactive, knowing that we are females staying by ourselves, made us so comfortable with their warmth. I will highly recommend everyone to make your stay at Grand Mumtaz during your Gulmarg stay.

Regards
Anamika
Room no. 506
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 14 Aug 2022
Thank you for choosing to stay at Grand Mumtaz Resorts in Gulmarg and sharing your amazing experience on tripadvisor 🦉 Glad to read that all your worries pertaining to ladies staying by themselves were gone due to genuine efforts being put in by our highly talented team members. Tabassum & Suraiya are indeed our ambassadors who always prioritise our guests comfort & their well-being everyday, everytime& everywhere. We are really proud of them. They are overwhelmed to earn your recognition and are very much grateful to you. We highly appreciate your kind patronage of our beautiful resort and look forward to welcoming you again whenever your travel brings you to Gulmarg again in future. With very best wishes for Independence Day tomorrow and kindest regards 🙏 Sat
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Dimpeysh Rajani wrote a review Oct 2021
New Delhi, India7 contributions2 helpful votes
5.0 of 5 bubbles
This was our first trip to Kashmir from 01-08 October and We stayed at this beautiful property, The Grand Mumtaz in Gulmarg from 04-06 Oct. We were travelling with a 7 month old baby and I have to say the people from F&B especially took very good care of everything in detail. I recommend The Grand Mumtaz highly but I would like to suggest only a one night stay here as it does not require more than that to stay. 10 on 10 to property for good stay and assistance.

Warm Regards
Dimpesh Rajani
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 15 Jan 2022
Thank you for choosing to stay at Grand Mumtaz Resorts in Gulmarg - the meadow of flowers 💐 and a snow-paradise in winters! Oct is the time when winter starts showing off with ambient temperature falling to as low as 6°C. Glad to read that our team did their best for a comfortable stay. 10/10 on tripadvisor 🦉 is really overwhelming for us and we thank you once again for it. We look forward to being of service to you again whenever your travel brings you to Gulmarg. With very best wishes and kindest regards, Sat
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isha malik wrote a review May 2021
4 contributions3 helpful votes
1.0 of 5 bubbles
I reached the hotel on the day of my booking but had to cancel it as one of our friends got into an accident and we had to head back to Delhi. I asked them if refund is possible or not and if it wasn’t possible then some of us could consider staying at the hotel instead of letting the money go to waste.
I was assured by the staff that I would get a refund of the amount. The same evening itself they refused to give me any refund and renegaded from what we agreed on. After some convincing they decided to give me refund of half the amount.

After following up multiple times It has now been 3 months and I have followed up with them at least a 100 times and called them. They management is rude and arrogant and I don’t understand why they want to harass and lie to their customers like this!!! absolutely worst behaviour
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Date of stay: February 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 27 Dec 2021
I sincerely regret for the inconvenience caused to you. I request you to kindly share the details of commitment made by our staff for initiating an investigation into it. I assure you that if refund was committed to you in writing, it will be credited to you appropriately. I am available on 9419091280 for any assistance that you may need. Best regards, Sat
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sandip jain wrote a review Dec 2022
Mumbai, India1 contribution1 helpful vote
2.0 of 5 bubbles
2 things really put us off. On the first night of checkin we were provided a room so small that with an extra bed for our daughter there was no place to walk. Also the walls are so thin that you can hear your neighbor’s conversation. On complaining we were provided a similar size corner room on the 3rd floor. All night I heard hammering noise caused by a pump in the roof. Ultimately I could not take it and asked them to put this water pump off for few hours. In the morning after complaining I was provided an executive suit which to be honest was the only good room in that hotel and probably worth the 22000/- per night they were charging. Honestly for this price you can easily get a room in five start hotel and this hotel is no more then 3 star. Overpriced for sure. 2 nd bad experience was at the time of checkout. Restaurant and house keeping staff were really aggressive about tip as if it is their right. As they literally swarmed me asking for tip I handed the money to the receptionist to distribute to each of them. But the housekeeping guy who was loading our luggage demanded from me to know how much I had paid and made a call from his mobile to receptionist. The receptionist apparently told them that I had not paid tip for the housekeeping staff. I found this shocking and left a bad taste in mouth. So if you ca negotiate a good tariff with them it is not worth paying so much for this hotel
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Date of stay: December 2022
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: I would not pay more then 10000/- INR for the rooms they offer.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 23 Dec 2022
Thank you for taking your time to share your concerns at Grand Mumtaz Resorts in Gulmarg. Pl accept our sincere apologies. I'm deeply concerned to learn about your experience. We shall immediately take appropriate steps to handle this as this is not at all acceptable. We certainly will make amends to our existing processes and will ensure that such incidents are not repeated. Your feedback is very important for us and it gives us instances to introspect. We look forward to another opportunity to redeem ourselves. With best regards 🙏 Sat
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Hrishikesh88 wrote a review Apr 2021
Mumbai, India59 contributions29 helpful votes
1.0 of 5 bubbles
Stayed at this place for 2 nights from 1st April to 3rd April. House keeping Staff is nice and courteous all other staff are like we don’t care!
Hotel is a run downtown property and needs immediate repairs
Rooms are average, Bathrooms are in pathetic condition.Stayed in Room 705 wash basin was just hanging on something would have fallen anytime and was leaking
There was leakage in WC too.
Our room could not be changed as hotel was full.
Restaurant food was average to below average.One if the days they have kept tetra packs of mango juice which had expired 3 months ago. On highlighting response was even pathetic “ aisa hota hai”
The Buffet breakfast and dinner the food was not up to the Mark.
Stay at this place at your own risk!
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Satyajeet Gopal, General Manager at Grand Mumtaz Resorts Gulmarg
Responded 27 Dec 2021
Thank you for sharing your feedback. We are very sorry and deeply concerned about your experience. We have applied for permission to undertake major renovation activities but not been able to obtain the same due to reasons better known to local authorities (beyond our control). Consequently, we have simply focused on what is doable within the permissible limits. Most of the staff is replaced and now trained professionally. Every member of my team is now committed to quality and each of them strive for preeminence every time, everyday and everywhere. There is a major shift in their attitude and now they strongly believe in "Yes We Can". Our recent feedback are encouraging for us and we are bound to bring the best of us soon. We request you to kindly do give us another opportunity to redeem. We look forward to welcoming you again. With very best for a most prosperous 2022 ahead..Kind regards, Sat
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Answer from Satyajeet G
This is absolutely unacceptable from us. How can someone refuse a request or shout on guests under any circumstances. Highly unexpected and I personally feel extremely apologetic about this incident. I have just been here for about 3 months and have worked hard to bring the desired changes. Most of my current staff is new and better trained to handle guest requests. They are polite and extremely focused on creating memorable moments for all our guests. We look forward to welcoming you again in future. With very best wishes for a most prosperous 2022 ahead! Best regards, Sat
Answer from Rahul B
22 contributions5 helpful votes
it just a bigger room with a sofa set...nothg great in terms of suite...dnt ve photo of the room
Answer from Taufiq Rahman
Dhaka City, Bangladesh106 contributions57 helpful votes
We found the room heating system to be adequate enough. You may Google the prevailing temperature at Gulmarg now and prepare accordingly. We carried mormal winter clothings with us and rented jackets & boots (good for not getting your own shoes wet in ice/snow) on the way. You may consider carrying some caps & hand-gloves, specially for the 7 year old. Have a good time at Gulmarg.
Answer from GrandMumtazHotels
Srinagar, India
Dear Guest, Greetings from The Grand Mumtaz Group!! Thank you for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel. I have shared your positive feedback with the entire team & they are equally pleased learning of your review. Regards, Wasim Mushtaq
21121970 wrote a tip 25 May
Raichur, India3 contributions1 helpful vote
5.0 of 5 bubbles
"Excellent "
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Explorer45009661781 wrote a tip 25 May
2 contributions
5.0 of 5 bubbles
"Quality service espacilly Housekeeping team"
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Wander34745943692 wrote a tip 20 May
Bengaluru, India1 contribution
5.0 of 5 bubbles
"Excellent Hotel"
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jnaresh36524 wrote a tip 19 May
Hyderabad13 contributions4 helpful votes
5.0 of 5 bubbles
"Excellent "
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Travel44461196985 wrote a tip 19 May
2 contributions
5.0 of 5 bubbles
"Superb Management"
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Not the right property for you?
There are more places to choose from in the Gulmarg area.
PRICE RANGE
₹12,750 - ₹23,750 (Based on Average Rates for a Standard Room)
LOCATION
IndiaJammu and KashmirKashmirBaramulla DistrictGulmarg
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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GRAND MUMTAZ RESORTS GULMARG (Kashmir) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Grand Mumtaz Resorts Gulmarg
Which popular attractions are close to Grand Mumtaz Resorts Gulmarg?
Nearby attractions include Discover Gulmarg Adventures (0.1 km), Gulmarg Expedition (0.2 km), and Alpather Lake (0.1 km).
What are some of the property amenities at Grand Mumtaz Resorts Gulmarg?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Grand Mumtaz Resorts Gulmarg?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Grand Mumtaz Resorts Gulmarg?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at Grand Mumtaz Resorts Gulmarg?
Yes, free parking is available to guests.
What are some restaurants close to Grand Mumtaz Resorts Gulmarg?
Conveniently located restaurants include Hotel Highlands Park, Northwind Cafe, and The Gulmarg Cafeteria.
Are there opportunities to exercise at Grand Mumtaz Resorts Gulmarg?
Yes, guests have access to a sauna and locker rooms available in the fitness centre during their stay.
Is Grand Mumtaz Resorts Gulmarg located near the city centre?
Yes, it is 0.10 km away from the centre of Gulmarg.
Are any cleaning services offered at Grand Mumtaz Resorts Gulmarg?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mumtaz Resorts Gulmarg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mumtaz Resorts Gulmarg?
The staff speaks multiple languages, including English, Hindi, and Urdu.
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