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29/10/2017 30/10/2017
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    Lake Kivu Serena Hotel

    P.O. Box 7469, Gisenyi 00100, Rwanda
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    Lowest prices for your stay
    29/10/2017 30/10/2017
    US$ 287
    US$ 225
    SAVE US$ 62
    US$ 225
    Traveller (147)
    Pool & Beach (36)
    Room & Suite (30)
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    2 reviews
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    Overview
    • Excellent38%
    • Very good46%
    • Average9%
    • Poor6%
    • Terrible1%
    Travellers talk about
    “private beach” (21 reviews)
    “pool side” (9 reviews)
    “lake kivu” (67 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Hill View Hotel Lake Kivu
    2 reviews
    #3 of 6 hotels in Gisenyi
     
    Hotel Paradis Malahide
    318 reviews
    #1 of 6 hotels in Gisenyi
     
    Five Volcanoes Boutique Hotel
    78 reviews
    #1 of 4 hotels in Ruhengeri
     
    The Garden Place Hotel
    38 reviews
    #2 of 4 hotels in Ruhengeri
     
    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (252)
    There are newer reviews for Lake Kivu Serena Hotel
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    11 - 15 of 212 reviews

    Reviewed 23 August 2017

    Well, there are several reasons I will likely never return here...so here is a list... 1. I paid $375 for a suite because the website made it seem like all the suites had spectacular views of the lake. This couldn't be further from the truth....More

    1  Thank nyclove777
    Reviewed 19 August 2017

    I was passing through town in search of a good place to eat. The food was amazing and the lake breeze refreshing and relaxing. Great wine selection, and mostly local products. Had a delicious local steak. Only downside was the very long wait, about an...More

    Thank BlueeyedZosia
    Reviewed 17 August 2017

    This hotel is absolutely lovely with a private beach. The staff are outstanding and could not do enough for you. Great food too. There is a lot to do in the area so suggest you spend a few days here; brewery tour (Saturdays), drive/bike/hike the...More

    Thank beverly7272
    Reviewed 16 August 2017

    The hotel is situated along Lake Kivu and close to the Rwanda Drc Congo border , 10 minutes' walk from the main road. It is quite near I had access to the executive lounge for breakfast and afternoon snacks/drinks. All of these things were very...More

    Thank robertotieno72
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 17 August 2017

    Dear Robert Thank you very much for taking the time to share this wonderful review of our property and service but most importantly for choosing to stay with us. I will be sure to share your wonderful feedback with the entire team for i believe...More

    Reviewed 15 August 2017 via mobile

    Typical Serena setting. Small but comfortable rooms although this time the bathroom seem very small. You have to get into the bath tub to have a shower, not very safe for seniors like myself. Good standard breakfast Lovely grounds Friendly and helpful staffMore

    Thank Umnada
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 17 August 2017

    Dear Umnada Thank you very much for taking the time to review our hotel and services but most importantly for making the Lake Kivu Serena Hotel your second home during your visits to Gisenyi. Our Executive suites have an option of the bathtub and also...More

    Hill View Hotel Lake Kivu
    2 reviews
    #3 of 6 hotels in Gisenyi
     
    Hotel Paradis Malahide
    318 reviews
    #1 of 6 hotels in Gisenyi
     
    Five Volcanoes Boutique Hotel
    78 reviews
    #1 of 4 hotels in Ruhengeri
     
    The Garden Place Hotel
    38 reviews
    #2 of 4 hotels in Ruhengeri
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast included
    • Business Centre with Internet Access
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Spa
    • Tennis Court
    Details
    • Price range
    • US$ 178 - US$ 280 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 72
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Priceline, Cheap Tickets, Hotwire, Evoline ltd and HotelQuickly so you can book your Lake Kivu Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Rwanda >
    • Western Province >
    • Gisenyi
    Add Photo Photos
    Traveller (147)
    Pool & Beach (36)
    Room & Suite (30)
    Dining (17)
    Hotel & Grounds (82)
    Bathroom (4)
    Nearby
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    .50 km away
     
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    38 reviews
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    Hotel Paradis Malahide
    318 reviews
    3.56 km away
     
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    Ask a question
    Questions & Answers
    Shauntrell J
    22 July 2017|
    AnswerShow all 2 answers
    Response from DougS51 | Reviewed this property |
    The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
    0
    Votes
    Room Tips
    "All had good views."
    Read review
    "Rooms looking to the garden and the pool are beautiful"
    Read review
    "Try for a room with a view of the lake if you can afford it. The back rooms are noisy as there is a road..."
    Read review
    "Rooms facing the pool have the only real view. All ones on the opposite side (odd numbered rooms I think..."
    Read review
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