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3/9/2017 4/9/2017
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    Lake Kivu Serena Hotel

    P.O. Box 7469, Gisenyi 00100, Rwanda
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    Best prices for your stay
    3/9/2017 4/9/2017
    Lock in the lowest price from our partners
    US$ 225
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    Traveller (140)
    Pool & Beach (36)
    Room & Suite (28)
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    Overview
    • Excellent38%
    • Very good45%
    • Average10%
    • Poor6%
    • Terrible1%
    Travellers talk about
    “private beach” (18 reviews)
    “pool side” (9 reviews)
    “lake kivu” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Lake Kivu Serena Hotel
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    Kivu Safari Lodge
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (240)
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    1 - 5 of 200 reviews

    Reviewed 3 days ago

    This hotel is absolutely lovely with a private beach. The staff are outstanding and could not do enough for you. Great food too. There is a lot to do in the area so suggest you spend a few days here; brewery tour (Saturdays), drive/bike/hike the...More

    Thank beverly7272
    Reviewed 4 days ago

    The hotel is situated along Lake Kivu and close to the Rwanda Drc Congo border , 10 minutes' walk from the main road. It is quite near I had access to the executive lounge for breakfast and afternoon snacks/drinks. All of these things were very...More

    Thank robertotieno72
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 3 days ago

    Dear Robert Thank you very much for taking the time to share this wonderful review of our property and service but most importantly for choosing to stay with us. I will be sure to share your wonderful feedback with the entire team for i believe...More

    Reviewed 6 days ago via mobile

    Typical Serena setting. Small but comfortable rooms although this time the bathroom seem very small. You have to get into the bath tub to have a shower, not very safe for seniors like myself. Good standard breakfast Lovely grounds Friendly and helpful staffMore

    Thank Umnada
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 3 days ago

    Dear Umnada Thank you very much for taking the time to review our hotel and services but most importantly for making the Lake Kivu Serena Hotel your second home during your visits to Gisenyi. Our Executive suites have an option of the bathtub and also...More

    Reviewed 6 days ago

    The long, slow-going mountainous roads are worth the arrival at the Lake Kivu Serena. Beautifully situated right on the lake with sandy beach access, the hotel is peaceful with well-appointed rooms with private porches overlooking pool and lake. AC, TV, comfortable bed, and big bathrooms...More

    Thank Emma H
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 3 days ago

    Dear Emmah, We are very delighted and honored to have exceeded your expectations in so many ways making your stay with us remarkable. Thank you for sharing this amazing review. Providing our guests with the best possible Serena hospitality and service has always been our...More

    Reviewed 1 week ago via mobile

    Came to use the beach, play volleyball and canoe. Basically empty beach except our large group of 20+. First issue was staff manager who had a large argument with us about sun loungers! Massively over priced sun lounger rent and incredibly rude staff that, instead...More

    Thank Rosie C
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 3 days ago

    Dear Rosie, I take this opportunity to sincerely apologize for the awful experience and bad customer service extended to you and your colleagues last weekend. We always aim at exceeding our customer satisfaction and leave positive memories of their experience with us but unfortunately this...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Tennis Court
    Details
    • Price range
    • US$ 178 - US$ 273 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 72
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Priceline, Hotwire, Cheap Tickets, Agoda, HotelQuickly and Evoline ltd so you can book your Lake Kivu Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Rwanda >
    • Western Province >
    • Gisenyi
    Add Photo Photos
    Traveller (140)
    Pool & Beach (36)
    Room & Suite (28)
    Dining (15)
    Hotel & Grounds (79)
    Bathroom (4)
    Nearby
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    40.90 km away
     
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    .00 km away
     
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    Ask a question
    Questions & Answers
    Shauntrell J
    22 July 2017|
    AnswerShow all 2 answers
    Response from DougS51 | Reviewed this property |
    The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
    0
    Votes
    Room Tips
    "Lake facing rooms are great and spacious"
    Read review
    "Rooms with the view of the lake and outside balcony while viewing the hotel compound are nicer"
    Read review
    "all rooms are good"
    Read review
    "Please ask for rooms on top floors to enjoy the Lake Kivu scenery and the ones overlooking the lake"
    Read review
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