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Imperial Express

Oginga Odinga Road Opposite bankers square, Kisumu 40100 Kenya
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Traveller (41)
Room & Suite (16)

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Hotel direct offer!Package deal
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#4 of 38 hotels in Kisumu
Location
Cleanliness
Service
Value
Enjoy a Safe, Convenient and Comfortable Stay in Kisumu. Located in the Central Business District.
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Property amenities
Free private parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Boating
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking nearby
Street parking
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Special diet menus
Vending machine
Golf course
Aerobics offsite
Bicycle tours
Fishing
Patio
Board games / puzzles
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Photo copier / fax In business centre
Full body massage
24-hour security
Baggage storage
Mosquito net
Newspaper
Non-smoking hotel
Shops
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Dining area
Housekeeping
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Swahili
Hotel links
Special Offer:Package deal
197Reviews1Q+A47Room tips
Traveller rating
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Martin K wrote a review 24 Feb
1 contribution
Very clean and neat rooms. Despite the Kisumu heat, the room's aircon makes for cool atmosphere. Food is awesome and staff attitude is very professional. However, the slipping of the invoice under the door on check out morning was a bit off. No need for that, we can improve on that.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 2 days ago
Dear martinkG4177OH Thank you for the wonderful review. We are happy to hear that you enojoyed our meals and found the staff attitute professional. My apologies if slipping the invoice under the door was not in order. The intention behind this is to make the check-out process more efficinent particuarly for some of our guests who are often in a rush to get to a meeting first thing in the morning. Thank you again for the feedback and we shall keep this in mind for future. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nissie M wrote a review 2 Feb
Diani Beach, Kenya7 contributions1 helpful vote
Hotel's Favourite
Staff are so friendly and accommodating and go out of their way to make a guest feel comfortable. The rooms are also clean. The breakfast banquet has really improved and has a good variety. The variety of the tv channels would be a great improvement though.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 3 weeks ago
nissiem2017 Thank you for the wonderful review. We are glad you were able to enjoy your stay with us. Apprecaite the feedback regarding the TV channels, we will try and see if we can increase the amount of offerrings we have, if not, there is always the Netflix option! Thank you again and look forward to welcoming you agiain soon at Imperial Express Kisumu.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maps09917623585 wrote a review 21 Feb
2 contributions
Staff are lovely no complaints hygiene is 10/10 they give you more freebies than most hotels definitely coming back here again. The check in was a bit long they could do with speeding that process up. Apart from that I can't complain. Front desk always go above and beyond for guests .
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 2 days ago
Dear Maps09917623585 Thank you for taking the time to share your experience with us online. We are happy to hear you had a good stay with us. Our apologies about the delay with check-in, we are looking for some ways to improve this and spee up the process. Lookd forward to welcoming you back again. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony M wrote a review 11 Feb
2 contributions1 helpful vote
Perfect. Great service and very warm reception. Rooms are clean, neat and well equipped. Shower water pressure is good. The staff was very flexible with checkout time considering our late flight. Looking forward to our next stay there. Keep it up
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 2 days ago
Dear R3496IVanthonym Thank you for taking the time to share a review with us. I am glad to hear that you found our rooms clean and enjoyed the shower pressure. We are also grateful that you found our check-out experience positive and that we were able to accomodate your requests. Look forward to welcoming you again back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dominic wrote a review Jan 2024
Toronto, Canada3 contributions
Excellent location downtown,with friendly security staff & awesome knowledgeable Hotel Manager that gave me a choice of rooms. Room was spacious, comfy & had everything I needed and was most reasonable. Breakfast that was included, had a delicious egg curry - (what a civilized way to start the morning) & many other things to mention including fresh avocado & papaya 😋
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 4 weeks ago
Dear KigomaMwanza24 Thank you for taking the time to review us on Tripadvisor. We are glad to note that you enjoyed staying at the Imperial Express, Kisumu. We aspire to provide the best nutririous breakfast in the city and are happy to note that you enjoyed the fresh produce. We look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kurampe K wrote a review Jan 2024
6 contributions1 helpful vote
The hotel is quite comfortable, the staff very friendly e.g Raymond at the reception & the lady coordinating breakfast (unfortunately I can’t remember her name). WiFi speed was good, breakfast portion quite adequate. Your in-house team needs to improve on its cleaning routine & detail. Overall I can vouch for a 9/10 rating
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 4 Jan 2024
Dear Kurampe, Thank you for sharing this review. We are sorry to hear that property was not at clean as it should have been. We have shared your feedback with the Operations team and are in the process of understanding where we can do better. I am glad to note that you found our staff friendly. We will be sure to commend Raymond on his great service. We look forward to welcoming you again in the near future at Imperial Hotel Express, Kisumu. Thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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henrynjeru wrote a review Nov 2023
1 contribution
Very good. Friendly staff with clean rooms. Will recommend it to any person any time. keep up the spirit. For this review do away with the minimum character requirements. some of us are not good in the typing.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 16 Dec 2023
Henry! Thank you so much for the positive review. We appreciate your kind words and are grateful you choose to stay with us. We will inquire about making the change on character requirements. Karibu Tena!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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954vincent wrote a review Sept 2023
Nairobi, Kenya1 contribution
I spent a weekend at the Imperial Express in Kisumu town. The hotel is conveniently located on the main street - Oginga Odinga.The welcome by the Askari at the door was exceptional - he would not allow us carry our luggage and assisted us to the check-in desk with a dollar smile! Check-in process was swift. Rooms were clean and modern with all facilities including a safe! The bathroom towels were clean and very white! There was however a foul smell coming from the bathroom - kind of stuffy.... I believe it can be attended to! Rooms facing the back have a view of the lake but beware - they can be noisy from a nearby club located at the back of the hotel. Other rooms on the opposite side are quiet.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 16 Dec 2023
Dear Vincent. Thank you for your review. We will commend the guard at the entrance. Happy to note that the check-in experience was swift and that you liked our rooms. I am sorry to hear that you found some of our rooms noisy. We have been working with the local authorities to address this ongoing noise issue from a nearby club. As for the foul smell from the bathroom, we apologize for this as well and will monitor closely. We hope to host you again in the near future. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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paganyo wrote a review Mar 2023
1 contribution1 helpful vote
Amazing, easily accessible and convenient stay at the heart of Kisumu City. I enjoyed my work trip and seeing that I had to go to Milimani daily, this was a perfect, affordable and top accommodation facility for me. The best!
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 16 Dec 2023
Dear Guest Thank you for your review. We really appreciate it. We look forward to hosting you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gschege wrote a review Mar 2023
Nairobi, Kenya1 contribution1 helpful vote
Great service offered by the team, right from check-in, dinner and breakfast. The room was also great and I enjoyed my sleep, especially. The shower and aircon also worked as expected. The location is also very ideal.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Chief Guest Officer, Guest Services / Front Office at Imperial Express
Responded 17 Dec 2023
Thank you so much for taking the time to post this review for us. We really appreciate it and hope that we have an opportunity to host you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹5,471 - ₹6,134 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
55
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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IMPERIAL EXPRESS (Kisumu) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Imperial Express
Which popular attractions are close to Imperial Express?
Nearby attractions include Dunga Bay (0.5 km), The West End Shopping Mall, Kisumu (0.5 km), and A to Z Ltd. (0.2 km).
What are some of the property amenities at Imperial Express?
Some of the more popular amenities offered include free wifi, free breakfast, and airport transportation.
Which room amenities are available at Imperial Express?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Imperial Express?
Guests can enjoy free breakfast and a free welcome drink during their stay.
Is parking available at Imperial Express?
Yes, free private parking nearby, free public parking nearby, and paid private parking nearby are available to guests.
What are some restaurants close to Imperial Express?
Conveniently located restaurants include Nairobi Java House, Oriental Restaurant, and The Roan Garden Restaurant.
Does Imperial Express have airport transportation?
Yes, Imperial Express offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Imperial Express?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Imperial Express?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Imperial Express offer any business services?
Yes, guests have access to a banquet room and conference facilities during their stay.
Which languages are spoken by the staff at Imperial Express?
The staff speaks multiple languages, including English and Swahili.