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Acacia Premier Hotel

Achieng' Oneko Road, Kisumu 40100 Kenya
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Traveller (157)
Room & Suite (29)
Dining (19)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#3 of 38 hotels in Kisumu
Location
Cleanliness
Service
Value
We're extremely pleased to introduce to you the Home of African Hospitality, the Acacia Premier Hotel Kisumu. An oasis of fine service and first-class comfort, a feast for the senses, an ideal rendezvous, a latter-day haven. The Acacia Premier Kisumu is the place for the discerning business & leisure traveler. Situated within the prime leafy suburb of Milimani and straddling the shores of Lake Victoria, the hotel offers convenience, serenity and a flair for the spectacular, for all who visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Airport transportation
Business Centre with Internet Access
Wifi
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Rooftop bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Lake View
404Reviews1Q+A100Room tips
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Joan wrote a review Dec 2023
Nairobi, Kenya1 contribution
+1
We visited this hotel over Xmas 2023. We enjoyed the food. The hotel was generally nice and comfortable. I would only urge the management to up the cleaning standards in the common areas such as the carpet in the reception area, the washrooms in the pool area on 2nd floor. Other than that it was a great experience overall
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 1 Jan 2024
Dear Joan, Thank you for visiting Acacia Premier Hotel. We view your feedback as an opportunity to improve our services at all levels. We welcome you back again soon and promise an improvement on the areas mentioned. With kind regards, Noah Oduogo, Operations Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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xijiayu wrote a review Oct 2023
Glasgow, United Kingdom196 contributions127 helpful votes
I stayed 3 nights in this hotel during my recent visit to Kisumu. The hotel is located right in the city centre, next to a shopping centre, which is convenient to go to anyway within the city. There was nothing much to do after dark when the shopping centre closed, however this is the case for the entire city. The room given had a large double bed, well-equipped with toiletries and tea/ coffee making facilities. There was also slippers and safe in the room. Breakfast was included during my stay, which was nice. The choice was great, with plenty of foods to choose from. There was also a swimming pool and a bar and gym next to it. The staff were also very friendly during my stay. I believe this is one of the best hotels in Kisumu and will recommend it to anyone visiting Kisumu.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 4 Oct 2023
Dear Xijiayu, Thank you very much for choosing Acacia Premier Hotel for your accommodation. We are delighted to hear that you had a positive experience at Acacia Premier Hotel. We would love to welcome you back in the nearest future. With Best Regards, General Manager, Shanawaz Basheer.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Judy F wrote a review Sept 2023
Mukilteo, Washington63 contributions46 helpful votes
The front desk staff was great - efficient and nice. The room was fine, but had obviously been smoked in at some point. Some wear and tear on the walls as well, but otherwise nice with a comfy bed. Terribly slow service at the lovely restaurant by the pool on the second floor. Nice view of Lake Victoria from there with a pretty outside pool. The gym is well-equipped but when I was there it was hot and stinky and I left after 5 minutes so I could breathe again. Security was tight and the entry and there’s a nice coffee shop in the lobby. This is probably among the best if not the best hotel option in Kisumu.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 30 Sept 2023
Dear Judy, We are elated to note that you enjoyed the hotel location, staff and scenic view at Acacia. We have also noted with concern the areas mentioned that did not meet your expectations. We hope to have the pleasure of hosting you again soon and we promise you an improved experience. Kind regards, Shanawaz Basheer, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Khadija Awadh wrote a review Sept 2023
Mombasa, Kenya25 contributions8 helpful votes
+1
Checked in solo after a work event. It was definitely good to be back to hospitable staff and a good menu array and a comfy bed, as always. I appreciate them making arrangements for me having an early breakfast buffet so i could make my flight. I checked in on a Friday, and parry people will definitely enjoy the outdoor dinner, party, and pool area.
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Date of stay: September 2023Trip type: Travelled solo
Room Tip: Accomodative staff, communicate your needs in good time. Bidet not installed.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 30 Sept 2023
Dear Khadija, Thank you for taking your time to share this great review and experience! We are beyond elated to note that we managed to deliver to your expectations and beyond. We will share your appreciation with the team for their readiness to make your stay memorable. It will always be our pleasure to welcome you to the home of African hospitality. We look forward to hosting you again on your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wambui wrote a review Jun 2023
10 contributions1 helpful vote
The room itself is amazing, an incredibly comfortable bed and great shower pressure. I can only imagine what the suites are like as the standard room was quite impressive. Spent a Friday here on transit to a funeral the next day. The hotel has a live band on the pool deck floor that has a restaurant which had a band that is so loud that it could be heard from my room on the 5th floor. It was also so loud that it could be heard at the restaurants in the adjacent mall due to the building design. I had opted to eat at the mall so as to escape the loudness of the music but it is everywhere. I believe it is great entertainment as a Friday night option for the locals, but if you are seeking peace and quiet you might wanna skip a Friday night.
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Date of stay: August 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 16 Jun 2023
Dear Wambui, Thank you for staying at Acacia Premier Hotel and sharing your positive rating. Our team is very happy that you enjoyed your stay at Acacia Premier Hotel and that you enjoyed the comfortable bed and great shower pressure. We have noted your concern on the band, and we have put measures in place to ensure that the sound is reduced to a manageable and comfortable level. We would love to welcome you back in the nearest future and host you in one of our Suites! Kind Regards, Shanawaz Basheer, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wayne d wrote a review Mar 2023
Portland, Oregon32 contributions19 helpful votes
If you want to stay at THE BEST hotel in Kisumu, Kenya, stay at the Acacia! We spent a few days there with our friends and their 2 children. We swam in the pool on the second floor, alongside their outdoor restaurant. The food was so good. I would recommend the chicken tikka masala, absolutely perfect. The hotel's location allows for easy access to the city center and has a grocery store on the first floor, along with a Java House in the same mall building. Lot's to see and do here! We did have an issue come up, but the manager, Mr. Shanawaz Basheer was extremely accommodating. His commitment to customer service, exemplifies what customer service is all about. I have found that the way a business reacts to a perceived problem is a testimony of their character. I would say Mr. Basheer displays a high standard of integrity and character as the general manager. He and his staff made us feel welcomed and our stay could not have been any better. This will always be our hotel of choice when we visit Kenya each year! I would recommend the breakfast inclusive rate, as the food is fantastic. Everything from traditional Kenyan food to a typical UK or US breakfast. The kids loved their waffles, the adults' enjoyed the made to order omelets with side dishes like matoke, beans, curried rice, mandazi's, cheeses, fruit and more than I can list. Enjoy! The rooms are spacious by anyone's standard, with large bathrooms and a shower several people could shower in at once. We found that every staff member from the front desk, to the restaurant, to housekeeping were very welcoming and eager to assist us in any need we had. After 5 weeks of performing humanitarian work, through our free vision clinics, this was the perfect place to relax and indulge in 5 star comfort! If you want comfort and luxury on the shore of Lake Victoria at a very fair price, the Acacia is the place to stay. They certainly earn the moniker of "Home of African Hospitality"!!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: opt for the breakfast inclusive rate, it is well worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 6 Apr 2023
Dear Wayne, Thank you for taking your time to share this great review and experience! We are beyond elated to note that we managed to deliver to your expectations and beyond. Happy to note that you enjoyed your meals at our Aqua restaurant and the breakfast varieties as well. We will share your appreciation with the team for their readiness to make your stay memorable. It will always be our pleasure to welcome you to the home of African hospitality when you are in Kenya. We look forward to hosting you again on your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Akinyi wrote a review Jan 2023
Blantyre, Malawi8 contributions1 helpful vote
Aqua pool restaurant has the worst service ever. The waiters are slow and unprofessional. We sat there for more than 10minutes as the waiters looked at us. And the place was not busy so no excuse for that. They should employ professionals who are well trained on customer service. So disappointed after all that hype 😏
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 16 Jan 2023
Dear Mercy, Happy New Year! We thank you for the loyalty towards our brand. It is with a lot of concern that we take note of your unpleasant experience and apologize for the poor service rendered by some of our colleagues. We wish to assure you that the service you receive is not indicative of the quality we aim for. Be assured further training will be implemented with the team. Hopefully you'll give us another opportunity in future to welcome you back and prove that we can serve you better. With kind regards, Shanawaz Basheer, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kara S wrote a review Nov 2022
Baltimore, Maryland105 contributions69 helpful votes
Overall, I liked this hotel. They overbooked normal rooms and upgraded me to a suite, but only for one night and then inconvenienced me by making me move rather than just allowing me to stay in the suite. Once I moved, the light was out in my bathroom. I called 3 times to have the bulb replaced, they always assured me it would be replaced but it never was during my 4 night stay. The rooms are clean and comfortable though, and the food at the restaurants is good.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 21 Nov 2022
Dear Kara, Let us thank you for choosing Acacia Premier Hotel for your stay and we apologies for the inconvenience caused during your stay; from having to move you between rooms & the light in the bathroom not working. We have taken note & corrective measures have been put in place to ensure these does not happen again. We are glad we were able to meet some aspects of your stay, and it's a pleasure to hear that you enjoyed the quality of your room and the taste of our food. We would love to welcome you back in the nearest future. Best Regards, Shanawaz Basheer, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arnest Namayi wrote a review Jun 2022
1 contribution
Very friendly staffs, amenities so admirable and comfortable. Maintain the exemplary services you offer to the clients. Cleanliness was excellent and admirable. entertainment also was good within the rooms
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 24 Jun 2022
Dear Arnest, Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exeed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amin Muhammad wrote a review May 2022
Dar es Salaam, Tanzania12 contributions1 helpful vote
I have stayed in this hotel many times. In Kisumu this is one of the best hotels. - Good clean hotel - excellent location next to mall where you can have supermarket, shopping, food (Java restaurant), best Medical clinic (# 1 Aga Khan Hospital), Bank etc - Food in the restaurant is unmatchable. The chef makes best food - Staff are kind and flexible too Things to improve ================= - Lighting in the room is very poor and you can't work after evening in the room - Internet is inconsistent and unstable - Expensive
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Date of stay: April 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Amin Muhammad, Thank you for taking the time to share your review following your recent stay at Acacia Premier Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Acacia Premier Hotel. It was our pleasure to have hosted you, we will improve on the aspects you have highlighted and we hope very much to have the chance to welcome you back again in the future. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹13,343 - ₹16,161 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
94
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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ACACIA PREMIER HOTEL (Kisumu) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Acacia Premier Hotel
Which popular attractions are close to Acacia Premier Hotel?
Nearby attractions include Dunga Bay (0.3 km), The West End Shopping Mall, Kisumu (0.03 km), and Masai Craft Market (1.1 km).
What are some of the property amenities at Acacia Premier Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Acacia Premier Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Acacia Premier Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Acacia Premier Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Acacia Premier Hotel?
Conveniently located restaurants include Nairobi Java House, Acacia, and Dunga Hill Camp.
Are there opportunities to exercise at Acacia Premier Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Acacia Premier Hotel have airport transportation?
Yes, Acacia Premier Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acacia Premier Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Acacia Premier Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Acacia Premier Hotel have any great views?
Yes, guests often enjoy the lake view available here.