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Achieng' Oneko Road, Kisumu 40100 Kenya
Lowest prices for your stay
Booking.com
$162
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Free cancellation until 06/10/22
Expedia.com
$165
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Free cancellation until 07/10/22
Trip.com
$138
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Free cancellation until 07/10/22
Hotels.com$165
Travelocity$165
Priceline$165
View all 13 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (149)
Room & Suite (29)
Dining (19)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Acacia Premier Hotel
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 72 hotels in Kisumu
Location
Cleanliness
Service
Value
Travellers' Choice
We're extremely pleased to introduce to you the Home of African Hospitality, the Acacia Premier Hotel Kisumu. An oasis of fine service and first-class comfort, a feast for the senses, an ideal rendezvous, a latter-day haven. The Acacia Premier Kisumu is the place for the discerning business & leisure traveler. Situated within the prime leafy suburb of Milimani and straddling the shores of Lake Victoria, the hotel offers convenience, serenity and a flair for the spectacular, for all who visit.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Airport transportation
Business Centre with Internet Access
Wifi
Rooftop pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Rooftop bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
396Reviews1Q+A100Room tips
Traveller rating
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Most Recent
Arnest Namayi wrote a review Jun 2022
1 contribution
Very friendly staffs, amenities so admirable and comfortable. Maintain the exemplary services you offer to the clients. Cleanliness was excellent and admirable. entertainment also was good within the rooms
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 24 Jun 2022
Dear Arnest, Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exeed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amin Muhammad wrote a review May 2022
Dar es Salaam, Tanzania12 contributions
I have stayed in this hotel many times. In Kisumu this is one of the best hotels. - Good clean hotel - excellent location next to mall where you can have supermarket, shopping, food (Java restaurant), best Medical clinic (# 1 Aga Khan Hospital), Bank etc - Food in the restaurant is unmatchable. The chef makes best food - Staff are kind and flexible too Things to improve ================= - Lighting in the room is very poor and you can't work after evening in the room - Internet is inconsistent and unstable - Expensive
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Date of stay: April 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Amin Muhammad, Thank you for taking the time to share your review following your recent stay at Acacia Premier Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Acacia Premier Hotel. It was our pleasure to have hosted you, we will improve on the aspects you have highlighted and we hope very much to have the chance to welcome you back again in the future. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
103t0urist wrote a review Apr 2022
Geneva, Switzerland15 contributions3 helpful votes
Staff are attentive and friendly, but the performance of the front desk could be improved as the service is fairly inconsistent. The rooftop restaurant is nice to frequent for the view of the lake and friendly staff. However, I would not recommend staying at the hotel as it is not worth the price (unless one has some money to burn) and it still has some way to go in the area of hospitality. I have enjoyed better service and amenities for far less in other locations. All in all, I will continue to frequent the restaurant and café when in town, but I do not plan to stay at the hotel any time soon.
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Date of stay: March 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear 103t0ourist, Thank you for taking the time to share your review following your recent stay at Acacia Premier Hotel. We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Acacia Premier Hotel. It was our pleasure to have hosted you, and we are working on improving the aspects of our service that went wrong on your visit, and we hope very much to have the chance to welcome you back again in the future. Best regards, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marywamalwa wrote a review Mar 2022
Nairobi, Kenya1 contribution
Having heard of the high standards of Acacia Premier Hotel from my daughter, I was looking forward to a real experience. True to its name it did not disappoint. I really enjoyed my brief stay. I didn't get to test most of the services due to the nature of my trip. However all that I got to experience was excellent, starting from the front reception, the cleanliness, the room ambiance to the food, the service and clearance process. Keep up with the good standards
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Mary Wamalwa, Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exceed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Best Regards, GM.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
phylissifuna wrote a review Mar 2022
Nairobi, Kenya1 contribution
A place to be while in the lakeside city no doubt! The rooms are clean, the services are world class and the employees love what they do. Go for the Lake Victoria facing rooms to enjoy your stay further.
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Phylis Sifuna, Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exceed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Best Regards, GM.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joe M wrote a review Feb 2022
Mombasa, Kenya4 contributions1 helpful vote
Very Clean hotel. Good food and very nice outdoor bar. The hotel is situated in a mall so there are a lot of facilities within walking distance of the hotel. The rates are very high for a hotel of that grade
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Joe Mwambui, Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exceed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Best Regards, GM.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angela A wrote a review Feb 2022
3 contributions
Reception staff were not warm. On check in, the receptionist didn't call someone to help with our bags. our room faced a parking lot. our sleep was disrupted by noises like water pumping at night and a strange alarm that went off at 1 a.m. which security claimed to not have heard. My husband had to walk downstairs to find out what the alarm was about as no one was picking the reception phone. On check out, we found a cold unfriendly staff who again did not offer help with our bags to the car. we carried our bags ourselves. we felt the hotel felt we were not important as the place was full of Kenya's business who's who. I'm sure the who's who are treated differently. Security was unfriendly as we left.
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: Our room faced a parking lot and our sleep was disturbed by sounds like a water pump at night
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Agatha Vinyo, We thank you for taking the time to share your review. We can assure you that the service you receive is not indicative of the quality we aim for. Please be assured further training will be implemented with the team. Hopefully you'll visit us again on your next trip. Yours sincerely, GM.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CarolineWangari wrote a review Jan 2022
1 contribution
The views from Aqua restaurant and the rooms facing the lake are so awesome! Generally the hotel is very clean and the rooms are also spacious. The staff at Acacia are always willing to assist when called upon.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Caroline Wangari, Thank you for choosing Acacia Premier Hotel for your stay and we are glad we were able to meet and exceed your expectations. We are proud that the cleanliness and professional staff contributed to your positive experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Best Regards, GM.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher M wrote a review Jan 2022
3 contributions3 helpful votes
Average service, inconsistent food quality, not worth the cost, staff seem poorly trained but are otherwise helpful Took an hour to get an extra towel, ate the fish for three days, quality got worse with each passing day, there's no way to justify the cost of the facility, totally overpriced,
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Christopher M, We thank you for taking the time to share your review. We can assure you that the service you receive is not indicative of the quality we aim for. Please be assured further training will be implemented with the team. Hopefully you'll visit us again on your next trip. Yours sincerely, GM.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Biko wrote a review Jan 2022
Kent, United Kingdom11 contributions3 helpful votes
Flooded shower due to blockage of drainage causing fear on feet, no ventilation in the bathroom, little attention to the guests needs as the room lacked in consistency of the booking, front and bathroom doors jammed. Also not flexible to alter breakfast with dinner for those who would wish an early start in their journey and wouldnt mind paying the difference. (If any) Good parts included the concierge. Notably good location near a mall. Good view of the lake. Unsatisfied with value for cost of $150.
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Date of stay: January 2022Trip type: Travelled with family
Room Tip: Caution while revealing yourself as a late check-in and early check-out. They will offer a room...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Acacia Premier Hotel, General Manager at Acacia Premier Hotel
Responded 23 Jul 2022
Dear Karu Biko, We thank you for taking the time to share your review. We can assure you that the service you receive is not indicative of the quality we aim for. Please be assured further training will be implemented with the team. Hopefully you'll visit us again on your next trip. Yours sincerely, GM.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$141 - $165 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
94
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Frequently Asked Questions about Acacia Premier Hotel
Which popular attractions are close to Acacia Premier Hotel?
Nearby attractions include Dunga Bay (0.3 km), The West End Shopping Mall, Kisumu (0.03 km), and Masai Craft Market (1.1 km).
What are some of the property amenities at Acacia Premier Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Acacia Premier Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Acacia Premier Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Acacia Premier Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Acacia Premier Hotel?
Conveniently located restaurants include Nairobi Java House, Acacia, and Dunga Hill Camp.
Are there opportunities to exercise at Acacia Premier Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Acacia Premier Hotel have airport transportation?
Yes, Acacia Premier Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Acacia Premier Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Acacia Premier Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Acacia Premier Hotel have any great views?
Yes, guests often enjoy the lake view available here.