Imperial Hotel
Jomo Kenyatta Highway, Kisumu 40100 Kenya
eDreams
Travelocity
Booking.com
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#3 of 72 in Kisumu
Location
Cleanliness
Service
Value
Imperial Hotel has played a leading role in Kisumu’s history, and continues to be Kisumu's finest and best-known luxury hotel. As the region's natural choice for quality conscious business and leisure travelers, Imperial Hotel offers personalized services with elegance and style that meets the discerning needs of every individual guest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Secured parking
Wifi
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Mosquito net
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Location
Full view
75Somewhat walkable
Grade: 75 out of 100
26Restaurantswithin 1 km
5Attractionswithin 1 km
359Reviews11Q+A100Room tips
Reviews
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We have once again enjoyed a very pleasant stay at the Imperial. We were warmly welcomed back by every member of staff that we encountered who remembered us from our previous visit. The service and friendliness that we received was excellent and second to none in every aspect of our stay from the hotel management right through to the housekeepers. Our room, number 403, was spacious and very clean. The bathroom was good with a nice powerful shower. We did have an ongoing problem with the air conditioning unit in the room but in fairness to the management, they did their best to try and get it repaired and offered us a change of room. The breakfast buffet was very good with a very varied selection of tasty food and great omelettes prepared to order. The fifth floor lounge was our evening haven with a good menu of very tasty dishes. The samosas, masala chips and special club sandwich were our favourites along with a nice cold Tusker! All of the staff are very efficient and friendly and an absolute credit to the hotel. We are already looking forward to returning next year and seeing how the refurbishment turns out as the work done so far looks impressive. Thank you all very much for a great stay.…
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Date of stay: November 2019
Rooms
Service
Sleep Quality
Room Tip: High floor rooms at the front have the best views
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Helpful
Kindly make the app more efficient for bi-bookings as the navigation are too much and takes long to load .As for imperial Hotel we need to have the swimming pool back sooner than soon heads up for teh renovations we believe its for the good of us your clients .
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Review collected in partnership with this hotel
Date of stay: September 2019Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Spacious well light rooms
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The food was good The rooms clean Common washroom are small and not clean need a lot of improvement in-terms of cleaning The meeting halls have been ran down need renovation and improvement on air-conditioning system
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Review collected in partnership with this hotel
Date of stay: August 2019Trip type: Travelled
Value
Rooms
Location
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Service
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+1
Everything about this hotel is great. From the reception, to the room, to the WiFi, AC, the dinner, not to mention the breakfast. I will definitely stay here again. Breakfast has a wide variety of items to choose from. I do recommend this hotel 💯.
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Date of stay: July 2019Trip type: Travelled
Helpful
Staying here is an antidote to the growth of corporate chains. Now one the oldest hotels in the city but still delivers on guests requirement at the high end. A safe place in the heart of the city with easy access to vital services.
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Review collected in partnership with this hotel
Date of stay: August 2019Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: All rooms are being refurbished. Request rooms with Hill views and airport across other side of...
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Helpful
That when i entered the hotel, they were able to welcome me and then at the reception they also welcomed me well and called the manager for me. i was taken to the room which was well kept and I really appreciated the days I stayed there. Our Meetings were hosted by the Imperial express hotel.
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Review collected in partnership with this hotel
Date of stay: August 2019Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
This hotel is currently under renovation and I definitely want to return once complete as very expectant of good things from the renovation. Stayed in a newly renovated room which was very comfortable and well lit and designed. Hot showers with all modern amenities. Food and service was also good and staff attentive. One downside is the neighbouring facilities - one of which had a rather loud conference that went on till the wee hours of the morning and I could hear every word. Double (even triple!) glazed windows are needed for this hotel. But other than that, it was a very nice / comfortable and short stay. The hotel has kept some of its quaint and rustic feel whilst upgrading to a more modern feel. I hope they will keep some of their rustic treasures - like the early 1900s pictures and history in the hotel even as they remodel.…
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Date of stay: August 2019Trip type: Travelled
Rooms
Service
Sleep Quality
Room Tip: Pick a room away from the external / neighbouring conference centre or facility that had loud...
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Helpful
Review is based upon knowing about the renovation when booking and that the price was significantly reduced. Having just stayed at PanAfric in Nairobi where the renovations are a major inconvenience, the Imperial’s work is more considerately managed with little impact on my stay. Staff are helpful and engaging most notably Victor. Food is delicious although there could be more Kenyan dishes. The reception and top floor bar have considerable character, and are great places to relax. After looking at the post renovation images there is a danger that the hotel will become as bland as the sister hotel in Kisumu which would be unfortunate
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Date of stay: June 2019Trip type: Travelled
1 Helpful vote
Helpful
One of the best place to stay on the lake side , the staff from the reception to the Restaurant very friendly, The room was great and recently refurbished. Staff assisted us carry our bags to the room
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Review collected in partnership with this hotel
Date of stay: April 2019Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
I’m currently staying here at the Imperial Hotel. I’ve never felt the need to write a bad review for a hotel before, but I suppose there is a first time for everything. At the time of writing, the hotel is undergoing massive renovation/construction. None of this was communicated prior to or at the time of booking, so I was surprised to learn of the construction/renovation upon check-in, but the lobby seemed quiet enough so I didn’t think it would be a problem. As soon as you enter into the area where the rooms are located, you’ll see that entire corridors are torn apart and the entire center of the hotel is a massive construction site. Not only loud but unsafe (there is a portion of the walkway missing on the 4th floor where my room is. The construction is so loud (jackhammering) that it is impossible to sleep, work, or do anything during the hours of construction (8am-5pm). With renovations this extensive, the owner should close the hotel for however long necessary so as not to risk loosing customers. Anyone who puts profit ahead of customer satisfaction is a poor business person. The food/lunch at the 5th floor restaurant was okay but pretty scant and not very flavorful. Not to mention the waitress put in a side order I didn’t ask for an billed me nonetheless for it. I would have moved out of here already if I were to be staying more than one night. I can’t wait to leave tomorrow. I’m sure the place is nice enough when not under renovation, but I would not stay here anytime in the near future.…
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Date of stay: April 2019Trip type: Travelled
Rooms
Cleanliness
Service
Room Tip: All the rooms are impacted by the renovations right now.
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PRICE RANGE
$236 - $282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
imperial hotel kisumu
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
70
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Claim Your Listing Frequently Asked Questions about Imperial Hotel
Which popular attractions are close to Imperial Hotel?
Nearby attractions include Kisumu museum (1.0 km), Dunga Bay (0.3 km), and Masai Craft Market (0.7 km).
What are some of the property amenities at Imperial Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Imperial Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Imperial Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Imperial Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Imperial Hotel?
Conveniently located restaurants include Nairobi Java House, Acacia, and Dunga Hill Camp.
Are there opportunities to exercise at Imperial Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Imperial Hotel have an airport shuttle?
Yes, Imperial Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Imperial Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Imperial Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.