Victoria Comfort Inn
Off Kakamega Rd, Tom Mboya Estate, Kisumu 40100 Kenya
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#2 of 85 in Kisumu
Location
Cleanliness
Service
Value
We are a 47 room boutique hotel, well suited for a business traveller, we are five minutes drive away drive from the city centre, and seven minutes drive away the Kisumu International Airport, our environment is serene, peaceful, quiet, and clean, it also makes an ideal weekend getaway for the family, we have free Wi-Fi for all our guests, with a variety of different eating places such as Hermosa chica restaurant, terrace lounge, tado bar, which offers international, Asian, and Kisumu's best cuisine made by experienced chefs, our staffs are well trained, courteous, well groomed, friendly to give you that home away from home feeling, apart from all the above we also offer conference facilities with a business centre, travel arrangements such as excursions at a fee, feel welcomed and as our slogan / tagline says 'we love to have you here'.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Concierge
Parking
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Microwave
Refrigerator
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English
Location
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I work in Kisumu and recently spent 10 nights here. We had been looking for a new hotel for our organization to build a relationship with and this may be a good one. We work fairly close to Victoria Comfort Inn, which has two entrances in Tom Mboya estate providing access in different directions for those who are walking. Its location is a plus for me, but a big minus for others - it's far from town center, far from restaurants or shopping, and not in a great part of town (I wouldn't advise walking outside the compound after dark). The hotel is well-furnished. It's a large structure with lovely grounds. The lobby is large with various sitting areas inside and out, and it's connected to a restaurant that serves food at all hours. Breakfast is included with most rates, and it's an ample buffet serving American, European, and Kenyan staples. Most mornings I had sausage, thick crepes, fried eggs, breads, fruits, and Kenyan tea. You can also find hot and cold cereals, juices, meat, beans, and vegetables. Coffee is also served - I believe standard coffee is included, but they have an espresso machine as well. The kitchen is directly off the restaurant and makes the restaurant a bit uncomfortably hot most of the day, including at breakfast. For other meals, the restaurant offers menu service. I found the prices high for my tastes, at least as an everyday option, and especially for the part of town. A good dinner and soda will run about Ksh1000. Since there aren't a lot of other options nearby, you may be a captive audience for dinner. A fridge in the room provides options for easygoing travelers. The rooms are nicely furnished. The standard room I was in had a nice queen bed with surprisingly nice pillows (4 on the bed, of different thicknesses). The mosquito net is a quality one but does not reach all the way to the floor. I traveled in winter and saw virtually no mosquitoes in two weeks anywhere, especially not in the room, so I didn't mind. At a high mosquito time it might be more of an issue. There is a large desk which provides good work space and storage space, a mini fridge that worked just fine, a good-sized closet (with just 3 hangars - could have used more), and a nice balcony. The windows do close but don't have screens on them. They provided very little breeze anyways so I just left them closed. The bathroom is ample, with an enclosed shower and hot water from the tap. Nice lighting in the bathroom. The room has an air conditioning unit, but it was broken while I was there. I asked them to check it out and they pumped it full of refrigerant, which lasted 2-3 days before leaking out again. Since it only blew toward one side of the room, and the windows provided very little breeze, it got uncomfortably hot in the room most all day with the fridge running, and especially with a laptop running. This was my first time ever to have air conditioning in Kisumu, and it was winter, so it wasn't as big of a problem. It was disappointing though. There is a rooftop bar, with a surprisingly well-stocked shelf of drinks for excellent prices. The view is limited, but the breeze is nice and there is a good TV up there. Wi-Fi in the hotel was decent but not great. Was pretty steadily up and running while I was there. The staff was overall extremely friendly and helpful. They were welcoming and service-oriented. In the restaurant they were attentive and gracious. The couple of room maintenance issues I had while there (A/C unit and a couple burnt-out lights) were addressed promptly. I had a very early flight to catch on my last morning and they arranged for a very early breakfast for me (5:30am). They had virtually the entire buffet set out just for me. Overall I will look forward to staying here again. This was a very good hotel but I can only give 4 stars due to the location being a drawback for many potential guests and the room being uncomfortably hot.…
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Date of stay: July 2019Trip type: Travelled
Location
Service
Sleep Quality
Room Tip: Ask for a working A/C
There is no elevator so a lower room means less climbing stairs and less...
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1 Helpful vote
Helpful
Response from Bernard O, Owner at Victoria Comfort Inn
Responded 7 Aug 2019
Dear John, First of all thank you for staying with us for 10 days! Thank you for your honest feedback. I will work on making improvements in areas where we did not meet your expectations. As the business owner my goals is to ensure the client have the best experience while staying with us. In your next visit, you will certainly see a change. We may not change much about the location but we will certainly ensure we make your stay with us very comfortable including the review of the food prices. Please do get in touch with me should you have further questions. Sincerely , Bernard Olayo
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Stayed one night in executive room. Spacious, air conditioner, clean, nice shower, comfortable king size bed, good restaurant, great customer service. Parking limited and steep driveway. Less than 10 minutes to airport.
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Date of stay: June 2019Trip type: Travelled
Helpful
A great place to stay. Great reception and customer service. Great rooms with AC installed Equipped facilities for conferencing. great menu for a group meetings.Though fare from the city center. A quiet surrounding for relation. Should working on increasing their car parking capacity. I enjoyed my stay though i was on work duty Cheers
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Date of stay: July 2017
Helpful
Response from Bernard O, Owner at Victoria Comfort Inn
Responded 20 Jun 2018
Thank you so much for considering us for your recent visit to Kisumu. We take your suggestions seriously and will work on making things better for your next visit.
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Being my third time at this prestigious hotel,I was very impressed by their facilities, staff and meals..Victoria comfort inn hotel did not disappoint.I would recommend them for family, business or leisure. Very friendly members of staff who make you feel right at home. One thing you need to correct , front office is a very delicate department, it’s the face of the hotel, the first time I was in Victoria compared to the last time I was shocked to meet all new faces, you know what it means to have high staff turnover, also the new front office manager is not fluent in English at all, communication becomes boring to see a whole manager struggle giving just a simple direction from town to their hotel, she even find herself explaining in Swahili and you have to remind her that you don’t speak Swahili. If the Hotel has to face foreign delegates or its business is well connected internationaly, english is must for the front desk, if the company has to deal completely with the local market, fluent in english is not that much necessary. The Hr in Victoria should play smart when it comes to front office, or bring back your former front office manager, she was very fluent…
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Date of stay: February 2018Trip type: Travelled
Cleanliness
Service
Sleep Quality
Room Tip: new wing is the best
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Helpful
The place is quiet, has clean rooms and friendly staff. The hotel is secure. Generally their service and food is good. I stayed here a few years ago and it was a small hotel then but this time it was a big hotel with bigger, nicer and cleaner rooms. Their consistent WiFi speed is ideal for those wanting to do business online.
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Date of stay: January 2018Trip type: Travelled
Helpful
Response from Bernard O, Owner at Victoria Comfort Inn
Responded 13 Feb 2018
Thanks Geoffrey Thanks to people like you we are able to grow. Welcome again next time. Dr Olayo
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Facility very good and ideal for business meetings with privacy with good conference halls in a friendly environment. The staff are just but so nice to clients always ready to give satisfactory assistance any time required. I mean very prompt in response. You can never regret coming here right from the gate to the management, I love this. Keep it up.
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Date of stay: November 2017Trip type: Travelled
Helpful
My friends and I enjoyed our stay in this hotel ,good customer care ,the rooms are excellent .I really would wish to appreciate one lady at the reception by the name Queen .she really made our stay very comfortable by always making sure we were well attended to. Indeed we found a home whenever we pay kisumu a visit .
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Date of stay: September 2017Trip type: Travelled
Helpful
Response from Bernard O, Owner at Victoria Comfort Inn
Responded 13 Feb 2018
You are most welcome Mercie. Thanks for the compliments on Queen. We greatly appreciate your business and look forward to your next visit to Kisumu
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The rooms were clean, staff very friendly and efficient and the food was very impressive... a lot to choose from the menu and the lunch buffet always had an awesome selection. I wasn't happy with the size and floor of the first room I was offered and the staff were very helpful and efficient... they gave me the exact same room I stayed in earlier this year... which was very comfortable and familiar.
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Date of stay: October 2017Trip type: Travelled
Rooms
Location
Service
1 Helpful vote
Helpful
Having stayed in this hotel years ago when it was only 12 rooms, I am impressed by the huge new world class hotel that they have built. The service was world class and the food was superb. The rates are also pocket friendly. It has numerous meeting rooms and a rooftop bar/restaurant that gives fantastic views of Kisumu.
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Date of stay: May 2017Trip type: Travelled
Cleanliness
Service
Sleep Quality
Helpful
Response from Bernard O, Owner at Victoria Comfort Inn
Responded 12 Jul 2017
You are most welcome and we are happy to have you back! We will be happy to host your during your next visit to Kisumu.
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Great place, Seth a waiter here is really good, went out of his way to tell us about the hotel. I will definitely try out the buffet on Wednesdays Good service also and superb ambience and garden. However, work on accessibility and directional signage
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Date of stay: July 2017Trip type: Travelled
Helpful
Response from Bernard O, Owner at Victoria Comfort Inn
Responded 4 Jul 2017
Thanks you very much for visiting our business and providing feedback. I want to assure you that the work on the road to our hotel is underway and by the end of this week, the drive to the facility will be much smoother. Come again and we promise to make your experience memorable Dr. Olayo Bernard
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PRICE RANGE
$78 - $85 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
47
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Claim Your Listing Frequently Asked Questions about Victoria Comfort Inn
Which popular attractions are close to Victoria Comfort Inn?
Nearby attractions include Kisumu Impala Sanctuary (4.2 km), Kisumu museum (2.7 km), and Dunga Bay (2.8 km).
What are some of the property amenities at Victoria Comfort Inn?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Victoria Comfort Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Victoria Comfort Inn?
Conveniently located restaurants include Nairobi Java House, Acacia, and Mon Ami.
Does Victoria Comfort Inn have airport transportation?
Yes, Victoria Comfort Inn offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Victoria Comfort Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Victoria Comfort Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Victoria Comfort Inn accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.