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Ciala Resort

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Traveller (157)
Pool & Beach (17)
Room & Suite (15)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#1 of 38 hotels in Kisumu
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Darts
Babysitting
Secured parking
Wifi
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Children's playground
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
BBQ facilities
Baggage storage
Concierge
Mosquito net
Outdoor furniture
Shared lounge / TV area
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Charming
Languages Spoken
English, Swahili

Location

Daraja-Mbili, Kisumu 40100 Kenya
Ciala Resort
165Reviews1Q+A37Room tips
Traveller rating
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Scenic55637940912 wrote a review 23 Feb
1 contribution
Everything was right , very good, staff good, coperative, greenary good enviornment, landscapeing is good Food is exhaustive, accomadation is having all facilities including pressing, hair dryer, heater Balcony view was fantastic with sun raising at hill.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sue A wrote a review 15 Feb
2 contributions
Lovely gardens, serene environment, great facilities like conference room and swimming pool, but terrible customer service.staff give the bare minimum service levels. They do not aim to please the customer eg wait staff do not bring food .. they sometimes disappear, or orders take too long ,they are not friendly etc .at some point i needed directions to a room and I asked the 3 staff sitted together for direction and none of them responded .sigh
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Felix K wrote a review Jan 2024
1 contribution
Exquisite Blend of Architecture and Nature. 5 Star Staff. 5 Star Rooms. Intricate attention to functionality and beautification of the property. Personalized attention to service. They make you matter!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Every Room, Every Space was created with you in mind.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Akida Elvis, Marketing at Ciala Resort
Responded 2 weeks ago
Dear valued guest, Thank you so much for taking the time to share your experience at Ciala Resort. We are delighted to read your glowing review and are thrilled to hear that your stay with us was nothing short of exceptional. It warms our hearts to know that you found our resort to be an exquisite blend of architecture and nature. We take great pride in crafting a space that seamlessly integrates with the natural beauty surrounding us. Our team is dedicated to ensuring that every aspect of our property, from the rooms to the overall functionality, reflects the highest standards of quality. We are particularly pleased that you felt our staff and rooms deserved a 5-star rating. Our team is committed to providing personalized and attentive service to all our guests, and it's rewarding to hear that their efforts have made a positive impact on your stay. Your comment, "They make you matter," is truly heartening, as creating meaningful and memorable experiences for our guests is at the core of what we do. Your feedback serves as a great source of motivation for all of us at Ciala Resort, and we sincerely appreciate your kind words. We look forward to the opportunity of welcoming you back in the future and providing you with another unforgettable stay. Warm regards, Akida Elvis E-Commerce Ciala Resort Kisumu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Florence W wrote a review Jan 2024
Nakuru, Kenya1 contribution
Your front office team should be trained on responding back to clients.. They rarely call one back even after promising to do so. One keeps calling, talking to receptionists who never follows up on booking. 2ndly, updating guests funds that is paid in advance always takes long. I ended up paying full amounts not remembering my deposit... Refer room 403-404... Checked in 31st Dec out 2nd Jan Today is 5th, no funds refunded - Kes 40k You should consider giving guests 1 or 2 complimentaries for music concerts
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Akida Elvis, Marketing at Ciala Resort
Responded 2 weeks ago
Dear LavishHaven, Thank you for taking the time to share your feedback regarding your recent stay at Ciala Resort. We sincerely apologize for any inconvenience you experienced during your visit, and we appreciate your patience as we address these concerns. We deeply regret the lapses in communication and follow-up from our front office team. It is unacceptable that promises made were not fulfilled promptly, and we understand the frustration this may have caused. Rest assured, we take your comments seriously, and we will be conducting additional training to ensure our team is well-equipped to respond promptly and efficiently to guest inquiries. Regarding the delay in updating the funds and the inconvenience you faced in this matter, we apologize for any inconvenience caused. We understand the importance of timely and accurate transactions, especially when it comes to refunds. We are currently investigating the situation with room 403-404 and will take corrective measures to prevent similar occurrences in the future. In regards to your deposit refund of Kes 40k, we assure you that our finance team is actively working to expedite the process, and you can expect the funds to be refunded shortly. We understand the urgency of this matter and appreciate your understanding. We genuinely value your feedback as it helps us identify areas for improvement, and we are committed to taking corrective actions to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the excellent service that you deserve. If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us directly. Warm regards, Akida Elvis E-Commerce Ciala Resort Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amos O wrote a review Jan 2024
1 contribution
Ciala, will need to address the gap in their booking customer services function, especially when you call. The personnel do not make follow up on your calls and the customer information handover is non existent. Otherwise the ground experience is different and fairly impressive.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Akida Elvis, Marketing at Ciala Resort
Responded 4 Jan 2024
Dear Amos, Thank you for taking the time to share your feedback on your recent experience with Ciala. We greatly value your input and appreciate your acknowledgment of the positive aspects of our ground services. However, we are sincerely sorry to hear about the challenges you faced with our booking customer services function. Your comments regarding the lack of follow-up on calls and non-existent customer information handover are concerning, and we want to assure you that we take this matter seriously. We are currently investigating the issues you highlighted and are committed to addressing the gaps in our customer service processes. Our team is working diligently to implement necessary improvements to ensure a seamless and efficient experience for our valued customers. We understand the importance of effective communication and will take immediate steps to enhance our follow-up procedures and information handover processes. Your feedback serves as a valuable tool for us to identify areas for improvement, and we genuinely appreciate your contribution. We would like to extend our sincerest apologies for any inconvenience you may have experienced. Please be assured that your concerns will be shared with our team, and we are dedicated to making the necessary changes to provide a more reliable and responsive service. If you have any additional details or suggestions you would like to share with us, please feel free to reach out directly to +254705333555. We are committed to ensuring that your future experiences with Ciala exceed your expectations. Once again, thank you for bringing this matter to our attention. We value your patronage and look forward to the opportunity to serve you better in the future. Warm regards, Akida Elvis E-Commerce
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yvonne A wrote a review Dec 2023
1 contribution
We just checked in to the hotel today and I'm already disappointed. The hotel amenities are very good and modern. However, we had requested for a room upstairs. We made the booking two months in advance to avoid the last minute rush. We got here just to find our request had not been considered despite it being written on the receipt and the check in form we had to sign before being taken to the room. We notified Vincent about our request. All he told us was that all the upstairs rooms had already been occupied and the rooms assigned to us had maintenance issues. We didn't get any prior notification on this. Hopefully our stay will get better despite this mishap.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Akida Elvis, Marketing at Ciala Resort
Responded 4 Jan 2024
Dear Yvonne, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced upon check-in. We deeply regret that your request for an upstairs room, made well in advance, was not honored. Please accept our sincere apologies for this oversight. We understand how important it is to meet our guests' preferences, and we are genuinely sorry for any disappointment caused. We also appreciate you bringing to our attention the lack of prior notification regarding the maintenance issues in the assigned rooms. This is certainly not the level of service we strive to provide, and we are committed to addressing these issues promptly to enhance the overall guest experience. Your concerns have been shared with our team, and we are taking steps to ensure better communication and adherence to guest preferences in the future. Once again, we apologize for falling short of your expectations and appreciate your understanding. We genuinely hope that the remaining days of your stay were more pleasant, and we will do our best to make amends. Thank you for choosing our hotel, and we look forward to the opportunity to improve your experience. Sincerely, Akida Elvis E-Commerce
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Philomena O wrote a review Dec 2023
1 contribution
The ambience is good but the food is really poor. Their menu is very limiting and they don’t have many dishes on their menu. Advice is that it’s good for picnic and you bring your own food. Staff not too friendly.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Carry your own food if allowed and enjoy the garden.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Akida Elvis, Marketing at Ciala Resort
Responded 4 Jan 2024
Dear Philomena, Thank you for taking the time to share your feedback with us. We appreciate your kind words about the ambiance and value your honest insights regarding the food and menu variety. We sincerely apologize for falling short of your expectations in terms of our culinary offerings. Your feedback is invaluable to us, and we will certainly review our menu to explore opportunities for improvement and expansion. Our goal is to provide a diverse and satisfying dining experience for all our guests. Regarding your observation about the staff, we apologize if you felt they were not as friendly as expected. We will address this with our team to ensure that we maintain a warm and welcoming atmosphere for all our guests. Your suggestion about the venue being suitable for a picnic is interesting, and we appreciate your creativity in finding alternative ways to enjoy our space. We are continuously working on enhancing our offerings, and your insights will certainly contribute to our ongoing improvements. If you have any specific details or suggestions you would like to share with us, please feel free to reach out directly. We value your patronage and hope to have the opportunity to better serve you in the future. Thank you once again for bringing your concerns to our attention. Sincerely, Akida Elvis E-Commerce
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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fabian k wrote a review Dec 2023
1 contribution
+1
The experience of the villa had been amazing I enjoyed every single bit of everything. The food was also good , the hospitality was top notch. Laylah was one of the best who served us she was really kind and friendly. This is a place I have to come back .
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Akida Elvis, Marketing at Ciala Resort
Responded 4 Jan 2024
Dear Cfabiank, Thank you so much for taking the time to share your wonderful feedback about your recent experience at our villa. We are delighted to hear that you had an amazing time and enjoyed every aspect of your stay. It is especially rewarding to learn that you found the food to your liking and appreciated the top-notch hospitality provided by our team. We will make sure to pass on your kind words to Laylah, who will be thrilled to know that her service stood out to you. We look forward to the pleasure of welcoming you back to our villa in the future. If there's anything specific you would like to experience or suggest for your next visit, please feel free to let us know. Your satisfaction is our priority, and we are committed to making each of your stays as memorable as possible. Once again, thank you for choosing our villa, and we can't wait to have the opportunity to host you again. Best regards, Akida Elvis E-Commerce
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eliseba A wrote a review Dec 2023
1 contribution
The team is very responsive and very efficient in responding to client requests. We were well hosted and the hotel did an amazing job in meeting our specific requests. Shout out to Tony and Bevon. Although, the hotel would benefit by adding more selections to the menu, it felt a bit repetitive. Pastries are amazing, keep up.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Akida Elvis, Marketing at Ciala Resort
Responded 4 Jan 2024
Dear Curious, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our team responsive and efficient in meeting your requests. It's always our goal to ensure our guests have a comfortable and enjoyable experience. We appreciate your kind words about Tony and Bevon – they will be thrilled to receive your shout-out. Your recognition motivates us to continue providing exceptional service. We also value your constructive feedback regarding the menu. We take all guest comments seriously, and we'll certainly review our offerings to enhance the variety and address any perceived repetition. Your suggestion is instrumental in helping us improve, and we are grateful for your input. We're pleased to know that you enjoyed the pastries, and we'll definitely strive to maintain that level of excellence. Once again, thank you for choosing our hotel, and we hope to welcome you back soon for an even more enjoyable stay. Best regards, Akida Elvis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mandy H wrote a review Nov 2023
1 contribution
+1
Beautiful resort, clean, well maintained and with lovely staff. Best place I’ve stayed at in Kenya. I will definitely return. Food was great (choice of a gorgeous buffet that changes each night or a l carte). Just one word of warning - if you want something amended on the a la carte menu, please be sure to get clarity of what you’ll receive and price. We had one single issue whilst here - a friend ordered half a chicken (menu was for a whole one) and got a few wing bones. No meat on the bones. When queried the chef said that the waitress hadn’t explained that this is what would be served sufficiently and that she’d have to pay from her wages if we were unhappy. We complained about this to a manager as that didn’t sit well with us, but one thing to note that this appears to be policy and could cost your waiting staff much needed salary. Other than that single issue, this was a superb place to stay at.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Akida Elvis, Marketing at Ciala Resort
Responded 4 Jan 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall enjoyable experience at our resort, appreciating the cleanliness, maintenance, and the warmth of our staff. It is heartening to know that you consider us the best place you've stayed at in Kenya – we look forward to welcoming you back. We also appreciate your positive comments on the food options, especially the variety offered between the buffet and a la carte choices. Your feedback is crucial in helping us enhance the dining experience for our guests. Regarding the issue with the a la carte menu, we sincerely apologize for any inconvenience caused. It is not our intention to create discomfort or confusion for our guests. Your feedback is invaluable, and we will use it to improve our communication with guests and ensure a more seamless experience. We have taken note of your concerns about the policy regarding menu amendments and its potential impact on our waiting staff. Rest assured, we will review and address this matter internally to ensure that our policies are fair and do not impose undue burdens on our valued team members. Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future. If you have any further suggestions or concerns, please feel free to reach out to us directly. Warm regards, Akida Elvis E-Commerce
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹10,444 - ₹12,682 (Based on Average Rates for a Standard Room)
LOCATION
KenyaNyanza ProvinceKisumu
NUMBER OF ROOMS
56
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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CIALA RESORT (Kisumu) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Ciala Resort
What are some of the property amenities at Ciala Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ciala Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ciala Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ciala Resort?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at Ciala Resort?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Ciala Resort have airport transportation?
Yes, Ciala Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ciala Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Ciala Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ciala Resort?
The staff speaks multiple languages, including English and Swahili.
Is Ciala Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.