Have stayed here for 5days occupying room 201,the staff of this hotel are wonderful! Especially VICTOR,RANDA,ROBAI AND RODGERS, KATHLEEN and the chef who made our breakfast last day was awesome! Can't forget the supervisor Tony and the Receptionist of the second day of our convening! God bless these wonderful souls! Will really miss CIALA hotel! The management are awesome, there meals are exotic very fresh,there conferences are like wow! Norah who took care of our conference facility from 12th _16th were very welcoming! From gate to the room ,you're recieved like a queen or a king! GOD BLESS CIALA! THIS IS A PLACE TO BE
My wife enjoyed the whole experience, the service was good, the room was up to standard. The cake was has gotten me into a pickle though. I now have to be getting the rest of the cakes from here, that's how much she enjoyed it. She also did say the classic 90 min massage was awesome. Thank you for giving her the experience she wanted.
1. The organizing staff member Mike Sinyo was detailed and organized the entire stay and excursions diligently and perfectly 2. The hotel room was well prepared for our occasion...the hotel went all out 3. The entire staff the hotel are friendly and well trained 4. The ambiance of the entire hotel is beautiful
I booked this wonderful hotel for my daughters weekend gateway and am happy from her testimonial. Breakfast with variety of food ,lunch portions available for kids too like fries with sausages then dinner menu full of variety. Being in kisumu I wanted her to try fish 🐟 ugali which is our staple food. Pool area very clean 👌 and safe for our kids I noticed floaters . Horse riding and a large variety of kids games . I would book the hotel again for my family. Erokamano.
I came with my family for lunch and Phlevian was amazing. Her kindness, proactiveness & positive attitude is unmatched! She’s a real star at Ciala resort. My grandfather really loved the fish and the ambience. I’ll definitely come back another time!
The service here was just fantastic: whatever we needed was brought to us right away. The environment, so serene- what a way to relax and enjoy. Everything was great, staff were very helpful and we were extremely happy with everything. I would definitely recommend Ciala Resort. 👍👍👍
Despite traveling to Kisumu quite often, since it’s my upcountry home area, I had never discovered this gem that appears to be this area’s best kept secret. Once nestled in your room, you’ll easily forget that you are in Kisumu. I promise you. For those who’ve been to any Naivasha Resort/Lodge, it’s got that Naivasha-ish vibe. I got upgraded to the Superior Deluxe room which was quite spacious and has an outdoor bathroom, which I used. The water pressure was great! Special thanks to the staff who made my stay exciting. Shout outs to Rhoda and Diana at the Front Desk; Pauline and Julie at Guest Relations; Amina at the Breakfast Restaurant; George at the Tulip Bar; Anthony at the Pool Bar; Antonine of Tulip Bar and breakfast restaurant; head chef Nelson and chef Constance for their fish recommendation and Elvis of Digital Marketing, who we had incredible conversations with. I also got to catch my live fish before they cooked it. It was such an amazing Great job guys!…
A gem out of the hustle and bustle of the lakeside city with very hospitable staff and great food. The ambience and service offered is top class. I would definitely recommend it to anyone as one of the must go to places to kisumu.
My first time in this side of the country..,awesome place and fantastic environment and fresh food..Chef keep it up. Clean rooms and spacious. Many channels for the kids to choose from. Pool pavilion and bar ambiance ..best for evening drinks. Wonderful staff and top customer service.. to mention a few .. Pauline ,Diana,Victor,and the GM who kept on checking on us 👍👍 Serene and green well kept grounds makes u want to stay longer Will be back sooner. Danson N.
It is a nice place conducive and good. All staff are very organised , food is good and very heathy , also the waiters and service people are very good and always happy to serve and provide what you need as a client.