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Lake and River Inn

Room & Suite (21)
Dining (2)
Pool & Beach (1)
Overview
  • Excellent33%
  • Very good15%
  • Average15%
  • Poor7%
  • Terrible30%
  • 4 Aug 2018
    “Horrible customer service”
  • 5 Aug 2017
    “Horrible”
2322 Highway 25b, Heber Springs, AR 72543-6215 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Kitchenette
2 Star accommodation
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Reviews (27)
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26 results
Traveller rating
8
4
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2
8
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LanguageEnglish
8
4
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8
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1 - 5 of 26 reviews
Reviewed 5 August 2018 via mobile

NO I WOULD NOT Checking into this Hotel at 1pm , we paid $85 bucks. We left our dog ( a chihuahua) in his crate in the room while we went out for the afternoon. Unfortunately due to accident we ended up in the Heber...More

Date of stay: August 2018
1  Thank Ciara B
Reviewed 5 August 2017 via mobile

This hotel has been one of the oldest and dearest in our town for over 40 years and has just recently changed ownership. It has now went up in prices. Very rude folks running the hotel. Nasty rooms and nasty surroundings. Such a shame that...More

Date of stay: August 2017
2  Thank nurse2001
Response from thelakeandriverinn, General Manager at Lake and River InnResponded 9 August 2017

We try to stay very friendly with all guests and will do our best. Regarding prices I don.t know what it being compared to. Prices go up everywhere.

Reviewed 13 July 2017 via mobile

For $105.00 a night, I got the following: filthy beds, filthy floors, a filthy toilet, a shower that still had a used bar of soap and an empty shampoo bottle from the previous occupant. The non-smoking room stunk of old, stale cigarette smoke. I stayed...More

Date of stay: July 2017
Thank chefpique
Response from thelakeandriverinn, General Manager at Lake and River InnResponded 11 August 2017

We do not recall this. Please contact us we will do our best to make things better.

Reviewed 27 June 2017 via mobile

Let me start by saying I've been coming to the Lake and River Inn for 20 years, but it was recently sold and the new owners are awful! We were charged $100 more than the price at which we booked it, and then the owner...More

Date of stay: June 2017
2  Thank Ashley1093
Response from thelakeandriverinn, General Manager at Lake and River InnResponded 9 August 2017

The prices given to them are for certain people they bring in double and triple no. and sleeping on floor and sleeping bags, use power water ALL of Motel. Trip advisor you tell them to stop that, rather than letting them unload their grudges. Some...More

Reviewed 21 June 2017 via mobile

Worst service ever. Booked this for a weekend stay, and the price was changed upon arrival. I didn't agree with the price change so the guy at the front desk offered to cancel my reservation and I went to a different inn for the weekend....More

Date of stay: June 2017
3  Thank britnyco
Response from thelakeandriverinn, Manager at Lake and River InnResponded 9 August 2017

That was a NO show or cancellation charge.

View more reviews
About
Description
We Have been in business for 25 years. This is a tourist resort. We have rooms with kitchen , therapeutic and WHP baths. Swimming pool open all summer. Many Large rooms with double Queen beds. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Business Centre with Internet Access
Laundry Service
Meeting Rooms
Microwave
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette, Smoking rooms available, Accessible rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette, Smoking rooms available, Accessible rooms
Number of rooms
43
Location
United States > Arkansas > Heber Springs
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette, Smoking rooms available, Accessible rooms
Number of rooms
43
Location
United States > Arkansas > Heber Springs
Photos
Room & Suite (21)
Dining (2)
Pool & Beach (1)
Nearby
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Questions & Answers
Ask a question
Sheila C
21 July 2017|
Answer
Response from chefpique | Reviewed this property |
They have different sized rooms with fewer or more beds, some have kitchens and some don't... there are several variables. The room I rented on my last visit used to be $60.00, but they charged me $105.00 per night. I've... More
-1
Votes
Ryan C
4 March 2017|
AnswerShow all 2 answers
Response from thelakeandriverinn | Property representative |
Yes, We have Free wifi, cable TV with flat screens in all the rooms
0
Votes
Room Tips
"Room with Jacuzzi and King bed was awesome."
clrbluesky55cr
24 Feb 2017
Read review
"All rooms view onto the strip parking lot. Away from office will be quieter."
calgarydragoon
18 Nov 2016
Read review
"some units have full kitchens (oven, stove, full fridge, dishes, silverware, etc)"
kgmetcalf
21 Mar 2016
Read review
"If you have pets or boats, get a room in the back."
140anns
6 Nov 2013
Read review
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