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Crowne Plaza Maruma Hotel & Casino

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Crowne Plaza Maruma Hotel & Casino
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562 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Louisville, Kentucky
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago

On my recent 3-week business trip to Venezuela I stayed in a number of hotels. The Crown Plaza was my last home away from home before returning home. I stayed about a week. The hotel is very close to the airport. It has lots of security and feels safe. It appears very luxurious. It is spacious, has water fountains and... More 

Helpful?
Thank ProfessionalFemale
Monterrey, Mexico
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 October 2016

This a nice installation, high class, with high quality supplies considering the location and the situation of this Country, the gym is two floors and fully equipment, i got a bottle of water every day i return to my room at the end of my working day, there is no coffee maker, jus so you know, breakfast buffet is very... More 

Helpful?
Thank HectorMTY-MX
Tulsa, United States
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 October 2016

This is a nice hotel with all facilities in a 5 star hotel near Maracaibo airport. It has comfortable rooms and the gym is very good. The restaurants are very good offer buffet or a la cart service. Only 5 to 15 mins away from the airport depending on the traffic.

Helpful?
Thank Vitor M
London, United Kingdom
Level Contributor
156 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 287 helpful votes
Reviewed 20 August 2016

I returned to this hotel after three years. ( Please see my previous review of 2013). The hotel is pretty good considering all the circumstances! I would not hesitate to return to this hotel for my next visit to Maracaibo The plus 1. The front desk girls are really sweet and very helpful. A big shout out to them! Thanks!... More 

Helpful?
Thank Sally M
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest, We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.... More 

Maracaibo, Venezuela
1 review
Reviewed 16 August 2016

Very funs Days with Wife and Family (Child and friends in Pool Day, After a wedding Party). The Party Saloon , Room and Pool, everyhing was rigth and excellent services all time. Restaurants Oustanding !

Review collected in partnership with this hotel

Helpful?
Thank mtbbarboza
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest, We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.... More 

Oranjestad, Aruba
Level Contributor
3 reviews
Reviewed 28 July 2016

The experience was amazing the staff was so polite and very attend it was my first time in maracaibo and im so amazed that im already planning my next trip there and offcourse at Crowne Plaza Maruma! The rooms are so elegant i stayed in a suite for 6 persons it was big and amazing. i just loved it!

Helpful?
Thank sweetnena96
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest, We are happy you enjoy our hotel, thank you for taking the time to write a comment for us. These are very important for us, our goal is to give our guest the greatest experience during the stay, we’ll keep working to make our guest always happy. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo.... More 

Katy, Texas
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 July 2016

It was a long time ago since I stayed at this hotel. At the time is was not part of the Crowne Plaza chain. I was very pleased to noticed that the hotel still keeps the elegance which it was the initial spirit of the developers. The reception area personnel were very educated and courteous. Same level of friendly environment... More 

Helpful?
Thank Jarangel
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear guest, We’re pleased to read about your amazing stay in your Hotel Crowne Plaza Maruma, our intentions are make you feel always happy and relaxed, we’re looking forward to your next visit, remember you’re always welcome in your Hotel Crowne Plaza Maruma Greetings Social Media Manager Grecia Hernández More 

Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 May 2016

i was in crown Plaza in Maracaibo and it was very bad experience. I have stayed first in Room 367 and whole night I could not sleep as their was noise was coming from Air condition and next day they have change me room to 811 and problem was the same.. It has very poor maintain hotel. More over my... More 

Helpful?
Thank 883rakeshs
IHGService, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear 883rakeshs, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with our air conditioning units and the ambiance of our property just to name a few. I would like to apologize for any inconvenience these issues may have caused you during... More 

Maracaibo
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 March 2016

I worked at the hotel for several years and never got a chance to actually stay there, and decided to finally book as a guest because of a wedding reception I was invited to there. The room was excellent, I knew every room in the hotel had been renovated and I have to say everything was perfect. From the general... More 

Helpful?
1 Thank BenitoDelicias
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Dear Guest, We are really happy that you finally enjoy our hotel as a guest, thank you for taking the time to write a comment for us. We will make the best we can for our breakfast to be better than it is now. Hoping you come back to your Hotel Crowne Plaza Maruma Maracaibo. Regards. Grecia Hernández Social Media... More 

Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
Reviewed 20 February 2016

It was a good time in this hotel. I felt comfortable and attended by a very nice staff. I only have a claim: I requested help to scan a document, and there is no one single scanner in the whole hotel, not even in the business center.

Review collected in partnership with this hotel

Helpful?
Thank jmvarela
IHG_Hotel_Staff, Social Media Manager at Crowne Plaza Maruma Hotel & Casino, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza Maruma Hotel offers an exclusive and strategic location with immediate access to the city's financial district and is only 15 minutes away from La Chinita International Airport. ... more   less 

Additional Information about Crowne Plaza Maruma Hotel & Casino

Address: Circunvalacion 2, Maracaibo 4004, Venezuela
Region: Venezuela > Zulian Region > Maracaibo
Price Range: ₹ 7,364 - ₹ 80,595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Maruma Hotel & Casino 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Maruma Hotel And Casino
Crowne Plaza Hotel Maruma Maracaibo
Crowne Plaza Maracaibo
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Maruma Hotel & Casino staff and other travellers.
4 questions
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Questions? Get answers from Crowne Plaza Maruma Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms facing the pool. There is super-loud music all day and evening!!!”
 of 5 bubbles ProfessionalFemale, 4 Nov 2016 | Read review
“Away from the pool, they do pool parties until 3;00AM”
 of 5 bubbles HectorMTY-MX, 16 Oct 2016 | Read review
“Ask for a room free of smoke smell if you dont smoke!”
 of 5 bubbles 983AS983, 20 Aug 2016 | Read review
“amazing room view!!”
 of 5 bubbles sweetnena96, 28 Jul 2016 | Read review
“it is not value for money and should think twice before stay their”
 of 5 bubbles 883rakeshs, 20 May 2016 | Read review
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