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Embassy Suites by Hilton Caracas

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391 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Caracas
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Showing 93: English reviews
Reviewed 11 August 2015

Stayed here again, for 8 nights and was a little concerned that it had gone downhill based on recent reviews. I don't think it has, it's as good as it was, given the problems in Venezuala. Room was fine, clean, tidy, and serviced (all except one day). Water delivered every day but no soap for a couple of days (not...

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Helpful?
Thank jetsettel
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

Dear, Good afternoon. Thank you very much for your valuable time to complete the evaluation of service your recent visit . Your views commit us continue looking for better alternatives so that those who are all part of this family 's be focused on the service he owes Our Customers . HOPE keep giving you the best care . He...

Abu Dhabi, United Arab Emirates
Reviewed 25 July 2015

As a said in the title, the stay was good but there are a few things that could put the hotel in a position of quality decreasing compare with the past (I stayed there for more than 50 nights). The door lock was very uncomfortable, no tlf at the bathroom and the wi-fi did not cover all the room (only...

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Thank eglier1
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Reciba un cordial saludo de mi parte y la Gran Familia Embassy Suites Caracas. Muchas gracias...

Miami, Florida
Reviewed 20 July 2015

I have stayed at this hotel for years now. It used to be good now its very far from it. However, checked in at this hotel on Monday June 29th, 2015 at 9pm, called the front desk before for reservations and had a quote for one suite bedroom, once I got to the Hotel the fee had changed and the...

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Helpful?
1Thank DiegoGonzalezCrespo
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

With apologies, I come to talk to you after carefully analyzing the unfortunate events that occurred during his recent visit to our hotel and expressed through this page. Since then we proceeded to revise their excellent report and has been taken as a particularly sensitive case that deserves our full attention and focus. Then I would first like to extend...

Portland, Oregon
Reviewed 10 July 2015

I always stay at this hotel when visiting Caracas. It's a good price for nicer hotel in a good zone in this city. The staff is friendly and helpful and there are restaurant options in the hotel if you don't want to have to leave at night. Sambil Caracas is close by for daytime shopping!

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Helpful?
Thank Jenn56048
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a); Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita. Sus opiniones...

Reviewed 13 June 2015

I have stayed at this hotel every year for period of aprox. two months. So I can really say that I know the pro and cons of the Embassy Suites. The hotel has been experimenting changes and gradually the quality of the service has been deteriorating. This has mainly to do that the staff is not sufficiently trained but also...

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1Thank 28hermanm
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita....

Puerto Ordaz, Venezuela
Reviewed 24 April 2015

a not pleasant experience, having booked this hotel to be of the Hilton chain but the reality is that of the 5 stars it has you can spare 3 at least, personal discourteous, folded mattresses, air conditioning does not work, would not return to this hotel

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1Thank Gonzalo M
Reviewed 11 February 2015

After 4 hours travel in highway with my pregant wife and two daughters the first thing they told me before a "Good day Sir" was "Your checkin is at 3 o-clock pm you have to wait till is time..." it was 2:10pm, well... We will wait at the restaurant for lunch... I was shocked by this welcome at this hotel....

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1Thank PedroLBernal
Willemstad
Reviewed 2 February 2015

The Embassy suites in Caracas is not up to USA standards, but nevertheless is a comfortable and reasonably priced hotel to stay. Free internet and free breakfast give this hotel an advantage over others.

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Thank PriyanWillemstad
Reviewed 28 January 2015

I stayed for 2 weeks and I hope I will never go back to this hotel. The rooms are old and dirty. Internet is terrible, I would only get signal by standing next to the room door. The rooms are noisy, breakfast is average/bad, more than once I was unable to order room-service because no one would pick up the...

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Thank Steven B
Reviewed 6 December 2014

Just stayed here for a week, and will be checking out tomorrow. The hotel itself is rather good, the service less so, everything seems to take an age, I have to keep calling down for my laundry to be delivered, room cleaning seems a bit sporadic etc. The suites them selves are good, large sitting room / work area, decent...

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Thank jetsettel

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Embassy Suites by Hilton Caracas

Address: Av Francisco de Miranda con Av El Parque, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas
Price Range: ₹ 6,177 - ₹ 2,90,001 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Caracas 3.5*
Number of rooms: 224
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Also Known As:
Embassy Suites Caracas
Caracas Embassy Suites
Hotel Style:
#3 Family Hotel in Caracas
#6 Business Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Caracas staff and other travellers.
6 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose high floor”
 of 5 bubbles jesuseduardol78, 27 Nov 2016 | Read review
“Eurobuilding but DON'T use your foreign credit card.”
 of 5 bubbles Allnet4u, 17 Sep 2016 | Read review
“Might be wise to have a upper floor bedroom to have less street noise.”
 of 5 bubbles Chankinox, 2 Aug 2016 | Read review
“Higher floors are supposedly quieter”
 of 5 bubbles 662dianaa, 17 Feb 2016 | Read review
“Try another hotel”
 of 5 bubbles ajbpotter, 29 Oct 2015 | Read review
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