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JW Marriott Hotel Caracas

796 reviews
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Traveller (214)
Room & Suite (191)
Dining (56)
Overview
  • Excellent69%
  • Very good18%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
“special thanks”(6 reviews)
“business trip”(10 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (796)Write a Review
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Traveller rating
111
57
36
23
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23
8
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111 - 115 of 235 reviews
Reviewed 9 September 2014

The best place to stay in downtown Caracas especially if you are from the US. The entire staff is attentive and helpful. Elvis served us several times at breakfast and was always friendly and polite. Osward would not let you carry anything across his lobby...More

2  Thank Chris L
Response from JoseGonzalezE, Manager at JW Marriott Hotel CaracasResponded 10 September 2014

Dear Chris L, In fact, the best Rum comes from Venezuela. Have you tried our Rumtinis? It's JW Marriott Caracas' Signature Drink. Please come by to our Lobby Bar on your next stay to try the different flavors we have. On behalf of the entire...More

Reviewed 5 September 2014 via mobile

Needs maintenance and not to JW standards and I understand impact of economic restrictions that exist in Venezuela . Overpriced for services including meals and drinks. Would recommend delight research although ones choices are rather limited given the imposed restrictions.More

Thank vahehg
Response from JoseGonzalezE, Manager at JW Marriott Hotel CaracasResponded 16 September 2014

Dear Vaheh G, As guests are our most valuable treasure, we are very sorry your experience wasn't entirely at the level JW Marriott hotels are known for. From the General Management at JW Marriott Caracas, we are working continuously on improving, hoping you will give...More

Reviewed 4 September 2014

Excellent services, the experience was very satisfactory and the employees are kind. Our relationship with this hotel always has been fantastic. The food is marvelous, special thanks for assisting during the breakfast and lunch.More

Thank Juan t
Response from JoseGonzalezE, Manager at JW Marriott Hotel CaracasResponded 8 September 2014

Dear Juan t, On behalf of the JW Marriott Caracas, we would like to thank you for choosing us for your event. We have shared your comments with the team, who are always delighted to host and serve you and look forward to your next...More

Reviewed 3 September 2014 via mobile

This a fantastic hotel inn the middle of Caracas. Providing an excellent service. Unfortunately, being Caracas, security is a major issue in the streets. Do not try to explore the streets alone during the night by walking. Always take a taxi from the hotel.More

Thank rapsromeo
Response from JoseGonzalezE, Gerente at JW Marriott Hotel CaracasResponded 4 September 2014

Dear rapsromeo, The safety and satisfaction of our guests is our main concern. On behalf of everyone at the JW Marriott Caracas, we would like to thank you for choosing us and for taking the time to share your comments. We look forward to host...More

Reviewed 28 August 2014

All of the staff at the JW Marriot in Caracas has been very helpful during my stay. Special thanks for excellent service to Ms. Alejandra, Ms. Mercedes and Elsy for assisting with my credit card charging problems. Excellent service by the staff at the restaurant...More

Thank Stephan M
Response from JoseGonzalezE, Manager at JW Marriott Hotel CaracasResponded 29 August 2014

Dear Stephan M, On behalf of the JW Marriott Caracas, we would like to thank you for choosing us. We have shared your comments with the team, who were delighted to host and serve you and look forward to your next visit to the city....More

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About
Awards & Recognition
Travellers' Choice
2017 Winner
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Spa
Details
Price range
US$ 200 - US$ 1,210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Caracas
#1 Spa Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Luxury Hotel in Caracas
#2 Green Hotel in Caracas
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 200 - US$ 1,210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Caracas
#1 Spa Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Luxury Hotel in Caracas
#2 Green Hotel in Caracas
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (214)
Room & Suite (191)
Dining (56)
Pool & Beach (26)
Hotel & Grounds (166)
Bathroom (11)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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aramisp2016
15 December 2016|
AnswerShow all 7 answers
Response from Johan G | Reviewed this property |
My office was very close to the Mariott hotel, less than a quarter mile so I walked the distance. However, I was advised by company and hotel staff to avoid walking around even during the day. Especially if you are not Latin... More
2
Votes
Room Tips
"all rooms equally as good as each other"
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"Choose the suites"
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"Great Views"
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"Be sure to get breakfast included"
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