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JW Marriott Hotel Caracas

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JW Marriott Hotel Caracas
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710 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Marietta, Georgia
Reviewed 6 days ago NEWvia mobile

Considering the very challenging situation that Venezuela is going through for so many years now, I was amazed at the quality of everything (services, food, room, entertainment) at this hotel. Everybody is extremely friendly and welcoming. My dinner at the hotel restaurant this evening was memorable thanks to Oma and Johnny and the music by this fantastic couple Miguel Angel...

Thank ViajeroOmega
Caracas, Venezuela
Reviewed 1 week ago

I stay in this hotel several times a year. Safe, and the rooms and facilities are fine. What sets this hotel apart for me is the staff....service is excellent from the moment you pull up in front of the hotel. The menu in the restaurant works but is not flashy. It's a tough environment.

Thank 513travelsabroad
Richmond, United States
Reviewed 1 week ago

I spend two weeks in JW Marriott in Caracas. The hotel is in a great location, very clean and well maintained. The restaurant service was great and the food was excellent. The two waiters Antonio Farias and Vanessa made the whole difference in world for me. The customer service that they provided was excellent. Because of them I felt like...

Thank Stefana P
Valencia, Venezuela
Reviewed 2 weeks ago

This particular hotel meets all criteria for a comfortable, safe and enjoyable stay!! !Besides hat, the hotel is located within walking distance to the main businesses and shiopping malls in the east of the city of Caracas, Venezuela

Thank olilui
Reviewed 9 January 2017

I stay in this hotel for business purposes quite often since 2014. Actually, the main advantage of this hotel is location. It is situated in quite safe area (if you could say so about Caracas) close to business centres and restaurants. Unfortunately, during last 2 years the quality of service dropped severely. My last stay at this hotel was a...

Thank PHiLjKE
JWMarriottCcs, General Manager at JW Marriott Hotel Caracas, responded to this review

Dear Guest, I would like to thank you for taking time to let us know about your experience in JW Marriott Caracas. I could notice we could not reach your expectations. Please, accept our sincerely apologize for all the inconveniences you had in your recent stay, know that this is not typical of our hotel and staff. All our guests...

Reviewed 4 January 2017

If you have to visit Caracas then the Marriott is certainly one of the better options. We stayed here on our return from Los Roques. We had lunch before our flight out, I asked for some bottled mineral water. When the water came I noticed that the seal on the tops had already been opened. I did not think much...

2Thank Richard S
JWMarriottCcs, General Manager at JW Marriott Hotel Caracas, responded to this review

Dear Guest, I would like to thank you for taking the time to share your experience during you recent stay. First of all, I would like to apologize for the inconvenience with the bottle of water. It is important for us to let you know that this comment was communicated to the Food and Beverage Department to take the pertinent...

Miami Beach, Florida
Reviewed 14 December 2016

I wanted to thank Ronny Role in particular for making sure my stay at your hotel was comfortable and pleasant. Ronny make sure that my needs were meet and was always available for services. Thank you Ronny Manuel Rodriguez

Thank mannygiza
Wervik, Belgium
Reviewed 27 November 2016

The situation in Venezuela is a difficult one. You need a bag full of Bolivares for a hundred dollars and it is getting worse. However, once inside the hotel you can forget all about the traffic jams, delinquency and poverty because you are in one of the best areas and one of the best hotels in Caracas. Staff is very...

1Thank Johan G
Reviewed 31 October 2016 via mobile

We stayed with our family due to a wedding. The Service that JW Caracas provides is one of the kind. Weidys, Barbara, Michelle and Yulimar were the most careful and professional people that we met... Koeman was very kind and thoughtful while we prepared our event thanks to all I will remember all while I back home to Indonesia!! Loves...

Thank Sthp3
London, United Kingdom
Reviewed 30 October 2016

While the situation in Venezuela is getting worse, the standards at the JW Marriott remain very high. We arrived to a warm welcome following a flight from Europe. Our room/suite (1208) was ready and spotlessly clean. The maid, Mileidys, called by to make sure everything was OK before leaving us to settle in and unpack. Although the rooms and common...

1Thank ZippyLondon

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities

Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > El Rosal
Price Range: ₹ 7,259 - ₹ 19,087 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Marriott and Travelocity so you can book your JW Marriott Hotel Caracas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott
Hotel Style:
#1 Business Hotel in Caracas
#1 Luxury Hotel in Caracas
#1 Spa Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Family Hotel in Caracas
#2 Green Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Caracas staff and other travellers.
13 questions
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Kingston, Saint Andrew, Jamaica
over a year ago

See all questions (13)

Questions? Get answers from JW Marriott Hotel Caracas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to get breakfast included”
 of 5 bubbles 138stefanap, 10 Feb 2017 | Read review
“Middle floors are less noisy.”
 of 5 bubbles PHiLjKE, 8 Jan 2017 | Read review
“Go high up to avoid traffic noise”
 of 5 bubbles johang343, 27 Nov 2016 | Read review
“Book way in advance. Occupancy rate is high.”
 of 5 bubbles 230christinem, 28 Sep 2016 | Read review
“Higher floors are quiter”
 of 5 bubbles Jarangel, 10 May 2016 | Read review
5 of 5