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JW Marriott Hotel Caracas

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JW Marriott Hotel Caracas
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688 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Reviewed 1 week ago

I stay in this hotel for business purposes quite often since 2014. Actually, the main advantage of this hotel is location. It is situated in quite safe area (if you could say so about Caracas) close to business centres and restaurants. Unfortunately, during last 2 years the quality of service dropped severely. My last stay at this hotel was a...

Thank PHiLjKE
JWMarriottCcs, General Manager at JW Marriott Hotel Caracas, responded to this review

Dear Guest, I would like to thank you for taking time to let us know about your experience in JW Marriott Caracas. I could notice we could not reach your expectations. Please, accept our sincerely apologize for all the inconveniences you had in your recent stay, know that this is not typical of our hotel and staff. All our guests...

Reviewed 2 weeks ago

If you have to visit Caracas then the Marriott is certainly one of the better options. We stayed here on our return from Los Roques. We had lunch before our flight out, I asked for some bottled mineral water. When the water came I noticed that the seal on the tops had already been opened. I did not think much...

Thank Richard S
JWMarriottCcs, General Manager at JW Marriott Hotel Caracas, responded to this review

Dear Guest, I would like to thank you for taking the time to share your experience during you recent stay. First of all, I would like to apologize for the inconvenience with the bottle of water. It is important for us to let you know that this comment was communicated to the Food and Beverage Department to take the pertinent...

Miami Beach, Florida
Reviewed 5 weeks ago

I wanted to thank Ronny Role in particular for making sure my stay at your hotel was comfortable and pleasant. Ronny make sure that my needs were meet and was always available for services. Thank you Ronny Manuel Rodriguez

Thank mannygiza
Wervik, Belgium
Reviewed 27 November 2016

The situation in Venezuela is a difficult one. You need a bag full of Bolivares for a hundred dollars and it is getting worse. However, once inside the hotel you can forget all about the traffic jams, delinquency and poverty because you are in one of the best areas and one of the best hotels in Caracas. Staff is very...

1Thank Johan G
Reviewed 31 October 2016 via mobile

We stayed with our family due to a wedding. The Service that JW Caracas provides is one of the kind. Weidys, Barbara, Michelle and Yulimar were the most careful and professional people that we met... Koeman was very kind and thoughtful while we prepared our event thanks to all I will remember all while I back home to Indonesia!! Loves...

Thank Sthp3
London, United Kingdom
Reviewed 30 October 2016

While the situation in Venezuela is getting worse, the standards at the JW Marriott remain very high. We arrived to a warm welcome following a flight from Europe. Our room/suite (1208) was ready and spotlessly clean. The maid, Mileidys, called by to make sure everything was OK before leaving us to settle in and unpack. Although the rooms and common...

1Thank ZippyLondon
Port of Spain, Trinidad
Reviewed 28 September 2016

Hotel is ideally located in the heart of the capital city. It is near all main shopping areas. Taxis are readily available at the Hotel but much more expensive than the regular taxis. It is advisable though to use the hotel taxis as these are much safer. Service is excellent and the staff competent in their English. Accommodation is great...

Thank Christine M
Reviewed 26 September 2016 via mobile

Hotel has very good installations such as Gym, Massage room, and also very good restaurant. Employees very well trained and it is very easy to note that they are following procedures to well serve all customers. Swimming pool is ok, but not to if you are use to train. Suite Spa is great and with a lot of space.

Thank Adriano B
Newark, New Jersey
Reviewed 20 September 2016

Amazing experience at this Hotel in Caracas. Special thanks to Derwin Lozano and Maykell Campero who were always helping and providing advice. This is the kind of Hotel where the guests can really feel as Kings.

Thank farblos
Reviewed 30 June 2016 via mobile

Nice and beautiful hotel in Caracas. Rooms are clean and comfortable, overall facility is in good condition. Breakfast was great, a buffet with a lot of options and local food. Amenities are excellent and well kept. Recommended for business trips.

Thank Juan C

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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities

Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > El Rosal
Price Range: ₹ 9,550 - ₹ 18,896 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
Reservation Options:
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott
Hotel Style:
#1 Business Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Spa Hotel in Caracas
#1 Luxury Hotel in Caracas
#1 Family Hotel in Caracas
#2 Green Hotel in Caracas
#8 Best Value Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Caracas staff and other travellers.
12 questions
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Kingston, Saint Andrew, Jamaica
over a year ago

See all questions (12)

Questions? Get answers from JW Marriott Hotel Caracas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Middle floors are less noisy.”
 of 5 bubbles PHiLjKE, 8 Jan 2017 | Read review
“Go high up to avoid traffic noise”
 of 5 bubbles johang343, 27 Nov 2016 | Read review
“Book way in advance. Occupancy rate is high.”
 of 5 bubbles 230christinem, 28 Sep 2016 | Read review
“Higher floors are quiter”
 of 5 bubbles Jarangel, 10 May 2016 | Read review
“No issues at all with the power in the north tower.”
 of 5 bubbles JimmyR1011, 7 May 2016 | Read review
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