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Renaissance Caracas La Castellana Hotel

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Renaissance Caracas La Castellana Hotel
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491 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Caracas La Castellana Hotel
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Showing 151: English reviews
Dusseldorf, Germany
Reviewed 18 November 2013 via mobile

Expect checkin and checkout to take at least 30mins per person. Rooms are spacious and clean but there are very few with king size beds. Request top floors or you won't be able to sleep due to traffic. The sun leaves the pool area by 1pm so get there early. Big gym with plenty of cardio. Elevators were limited to...

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Helpful?
2Thank WyanIbiza
Arianna C, Marketing Executive. Marriott Venezuela at Renaissance Caracas La Castellana Hotel, responded to this review

Dear WyanVoyage, Thanks for taking the time to share your thoughts about our Hotel. We´re sorry your experience wasn't at the level of service Renaissance Hotels are known for. Our Front Desk Department has been notified and we are inmediately working on improving the Check In and Out process. Being aware of experiences like yours allow us to recognize and...

Caracas, Venezuela
Reviewed 13 November 2013

A new, modern hotel, centrally located in the Eastern part of the city in a well concurred street. The check-in was quite unusual to say the least, they were 3 receptionists, 2 ladies and a male; approached the male who appeared to be available but he ignored me completely for a fair amount of time; when I asked very politely...

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Helpful?
2Thank Kh445
Arianna C, Marketing Executive. Marriott Venezuela at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Kh445, We do our best to create a lasting impression, an impression that hopefully is positive. We are sorry you encountered a series of unfortunate service interactions; however, I thank you for sharing these experiences - all departments involved have been notified -, allowing us the opportunity to recognize and understand the details that affect a discoverer’s stay. We...

Houston, Texas
Reviewed 25 October 2013 via mobile

Rooms are ok but noisy. Hotel is clean. Restaurant is to be improved. Neighborhood is what it... Location is quite central. Staff is friendly! Gold member lobby is to be improved (no big choose of food and drink - breakfast is perfect though!). I would go back if imposed but would prefer to try/experiment another one.

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Thank Jean-Baptiste F
Houston, Texas
Reviewed 19 September 2013

As other reviewers have noted, the Renaissance hotel is in Altamira, one of the safest neighborhoods in Caracas. And while I wouldn't walk alone at night, it seemed safe enough when I was walking with one or two others. I arrived very early in the morning. I had booked a room for the night before to ensure that I had...

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2Thank Gwynne1
Barcelona, España
Reviewed 28 August 2013

We went to Caracas for a wedding and we were told how dangerous that city was. When we arrived, we found we were staying in one of the safest neighborhoods. There are several good restaurants, a big shopping center and a McDonald's at walking distance, feeling you're safe most of the time. The hotel is brand new, with american or...

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Thank PauBCN
Miami, Florida
Reviewed 20 August 2013

The last time I was in Caracas, I decided to give a chance to this hotel in the Marriott chain, at first I was not sure, because I had already been to a Marriott in Caracas, specifically at the JW of El Rosal and it was quite disappointing. Taking into account the fact that Caracas is a city, mostly, truly...

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1Thank Lmontag
Buenos Aires, Argentina
Reviewed 31 July 2013

This is a horrible property, and not deserving of the Marriott flag. The staff will tell you one thing and then do another. I would not trust this hotel at all; you would be better off at the Embassy Suites, the Lido Hotel or the InterCOntinental.

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Thank zach_cheney
Fort Lauderdale, Florida
Reviewed 17 July 2013

My boyfriend and I stayed here for 3 nights, and everything was amazing. The staff are very friendly and professional. Make sure you try their coffee downstairs in the Lobby.. they make beautiful artsy shapes in your coffee. The rooms are very clean, and modern. The bed feels like a tempura pedic. The room service is very fast, they say...

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Helpful?
Thank Anabella R
Panama
Reviewed 17 July 2013

Well... It's important to be Honest up front: I Do avoid Caracas at all cost! And I'm from Venezuela and only people from here could understand how difficult is to offer great service here.. That being said, when I HAVE to go to Caracas I really appreciate that the Marriott people have the courage (could write a stronger word here)...

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1Thank Panama T
Negril, Jamaica
Reviewed 1 July 2013 via mobile

At 4:15am my newly wed wife and I arrived for a few hours stay on our wedding night, uppon entering the guest room we were blown away by a bottle of champagne, a 5 long stem red rose arrangement and a platter of petit fours, myself being an Executive for a 4 Diamond AAA and 5 star hotel I was...

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2Thank Andrew C

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Breakfast Available

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Price Range: ₹ 7,236 - ₹ 21,578 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
Reservation Options:
TripAdvisor is proud to partner with Priceline, Marriott and Booking.com so you can book your Renaissance Caracas La Castellana Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Green Hotel in Caracas
#2 Spa Hotel in Caracas
#3 Luxury Hotel in Caracas
#3 Business Hotel in Caracas
#3 Romantic Hotel in Caracas
#4 Family Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Caracas La Castellana Hotel staff and other travellers.
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Questions? Get answers from Renaissance Caracas La Castellana Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1506 good room with sun in afternoon”
 of 5 bubbles cue-em, 10 Feb 2017 | Read review
“Opposite side to the pool one. If possible 11th floor and higher. Nice view towards Caracas :)”
 of 5 bubbles Wdupierobaki, 31 Aug 2016 | Read review
“Choose Rooms that face the front of the hotel”
 of 5 bubbles zorrohector, 29 Aug 2016 | Read review
“rooms facing the Avila are the best”
 of 5 bubbles 404dami_nf, 10 Aug 2016 | Read review
“with good view to Avila Mountain”
 of 5 bubbles emiliachaves, 21 Apr 2016 | Read review
5 of 5