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Renaissance Caracas La Castellana Hotel

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Renaissance Caracas La Castellana Hotel
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462 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Caracas La Castellana Hotel
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Showing 145: English reviews
New York City, New York
Reviewed 17 January 2015

It has the Marriott signature, so, there are procedures in place, just need more coordination about communicating between them. Still email communication is poor but looks like they want to improve. The restaurant is the best part, it is well managed (but sitll the communication here and the front desk for billing purpose still is an issue in specific cases),...

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Helpful?
Thank X R
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear X R, Thank you for choosing Renaissance Caracas La Castellana when visiting Caracas. Our Discoverer´s opinion are greatly appreciated, and we will take into account all the recommendations mentioned. We have shared your comments with the departments involved in order to improve our Discoverer´s experience on each visit. Looking forward to see you again soon, it´s always a pleasure...

London, United Kingdom
Reviewed 10 January 2015

There are few hotels in Caracas that are worthy of a stay. The most important thing, ie. security has to be at the top of your list when searching out a place. But, with Venezuela being a country almost on its knees, one has to accept that things will be different to first wold countries. Oh, and if anybody is...

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Helpful?
1Thank ZippyLondon
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear ZippyLondon, It is always a pleasure to welcome you back. We hope our delicious food, great atmosphere at Entre Hojas Lounge and the always warm welcome and great service can make up for our sometimes cold pool. We hope to host you again on your next visit to Caracas so we can keep discovering together evertything the city has...

Surrey, UK
Reviewed 8 December 2014

Room looked OK when walked in, but on closer inspection it was not that clean and there were some oddities. E.G. Minibar empty, no milk or whitener with the coffee maker and supplies. Very few International/English language TV channels - I appreciate in a Spanish speaking country, but this is supposedly an International 5 star Hotel. Service varied tremendously between...

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Helpful?
Thank LingfieldGambler
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear LingfieldGambler, First, we would like to thank you for sharing your experience with us, as we apologize for the inconveniences mentioned during your stay. Our team has taken note of all the comments to keep working on them and allow our Discoverers experience what our brand is really about. As part of the Renaissance brand experience, mini bar is...

Sao Paulo, SP
Reviewed 7 December 2014

This hotel is flawless, the service is very good, the room, the shower, the location is the strongest point very close to restaurants and in the most secure neighborhood in Caracas, if do not have money restriction I do recommend it!

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Helpful?
Thank bzl10
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear bzl10, Thanks for choosing us! It has been a pleasure to host and we are glad our hotel and the service received made a great impression, as it is our main goal to serve our Discoverers just like they deserve. Our team hopes to serve you again next time you visit the city, and discover with Renaissance, everything Caracas...

Reviewed 29 September 2014

The hotel staff are rude when questionned. They have a poor attitude. Room service took 2 hours on a Monday!!!!! Food was OK, but no bread. Where do you see this? Only in this Hotel. Very expensive for the room features. Went to dinner with three friends. Most seating places were filled with people in 4 seats, by themselves. The...

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Helpful?
1Thank Jblesgraeft
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear jblesgraeft We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. Currently, all departments have been informed and we will start working right away on improving. Being aware of experiences like yours allow us to recognize and understand the details that affect a discoverer’s stay. On behalf of the Renaissance...

Reviewed 28 September 2014

I want to thanks the entire staff of the Renaissance Caracas. OUTSTANDING service !. You can ask for anything and if they don't have it they will go the extra mile to make it happen. Great food from Chef Bolivar!!! ! Best Location No dought!

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Helpful?
Thank robetrsMI
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear robetrsMI We are very pleased to know your impressions and I can assure you that our entire staff appreciates your recognition even when we only do it with the intention of allowing you to discover new and wonderful things every day. For you to living our brand. On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking...

São Paulo, Brasil
Reviewed 18 September 2014

This is a quite new/well preserved Renaissance property. Hotel facilities were comfy, with a great clean and maintained perception. Breakfast was perfect, for every taste. The coffee - as in all Venezuela nowadays - are not the best in the world, yet, I could live with it. Friendly staff, very helpful, although room service took 40 minutes for a burguer....

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Thank rcontieri
Renaissance Car... H, Gerente at Renaissance Caracas La Castellana Hotel, responded to this review

Dear rcontieri, At Renaissance Caracas La Castellana Hotel, we are very pleased your stay has been a positive experience for you, our friendly and helpfull staff will be very glad to read your comments. Thank you very much for Surely recommended us and for your feedback. We look forward to host you again in the near future. Best regards; Juan...

California
Reviewed 30 June 2014

It is a very expensive hotel in Caracas. I mean expensive for the service offered. We were a large party in three different rooms, and since day one they got wrong the bills during the breakfast buffet. Knowing that they do not have the experience to deal with situations with little complexity, I told the supervisor in the restaurant about...

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Helpful?
Thank Hi3000
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Hi3000 , On behalf of the Renaissance Caracas La Castellana Hotel, thanks for taking the time to share your thoughts with us. We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. All departments have been informed and since then, we have been working on improving communication among our team...

Washington, DC
Reviewed 25 June 2014

The Renaissance is very expensive if you pay in dollars and the hotel as a whole is a bit dated -- the furniture is bit too old and worn, and the decor is from another era. The rooms are comfortable and clean but the restaurant is terrible -- the food tastes bad and the service is unacceptably slow. Here is...

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Helpful?
Thank msviv
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear msviv, We are very sorry your experience wasn't at the level of service and quality Renaissance Hotels are known for. Currently, we're working on changing our Restaurant's concept since it has become difficult to find asian supplies in Venezuela. All departments have been informed and we will start working right away on improving. Being aware of experiences like yours...

Reviewed 17 June 2014 via mobile

I have had several bad experiences at this hotel which I used to visit very often. The latest, was a 20 minute wait for checking inn and not because there was too many guests but because there was only one employee working. The other 3 were behind the front desk talking to each other.

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2Thank Camilo M
Renaissance Car... H, Manager at Renaissance Caracas La Castellana Hotel, responded to this review

Dear Camilo M, On behalf of the General Management at Renaissance Caracas La Castellana, we are very sorry your experience wasn't at the level of service Renaissance Hotels are known for. Being aware of experiences like yours allow us to recognize and understand the details that affect a discoverer’s stay. We have informed the department involved of this issue, and...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Price Range: ₹ 9,600 - ₹ 18,927 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
Reservation Options:
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Hotel Style:
#1 Green Hotel in Caracas
#3 Luxury Hotel in Caracas
#3 Business Hotel in Caracas
#3 Romantic Hotel in Caracas
#4 Family Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Caracas La Castellana Hotel staff and other travellers.
12 questions
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over a year ago

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Questions? Get answers from Renaissance Caracas La Castellana Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opposite side to the pool one. If possible 11th floor and higher. Nice view towards Caracas :)”
 of 5 bubbles Wdupierobaki, 31 Aug 2016 | Read review
“Choose Rooms that face the front of the hotel”
 of 5 bubbles zorrohector, 29 Aug 2016 | Read review
“rooms facing the Avila are the best”
 of 5 bubbles 404dami_nf, 10 Aug 2016 | Read review
“with good view to Avila Mountain”
 of 5 bubbles emiliachaves, 21 Apr 2016 | Read review
“the view To the Avila Valley was very nice....”
 of 5 bubbles carloso317, 19 Mar 2016 | Read review
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