The Cliff Hotel & Spa
Gwbert, Cardigan SA43 1PP Wales
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About
#2 of 2 hotels in Cardigan
Location
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Service
Value
This renowned hotel boasts one of the most breathtaking views and marine locations in Wales, overlooking Cardigan Bay, the rugged coastline, the Teifi Estuary and the broad sweep of Poppit Sands. The Cliff Hotel & Spa offers guests luxurious accommodation, with all rooms having en suite facilities and many having a view over Cardigan Bay and the hotel's golf course. Guests are able to relax and enjoy the view in the bar or lounge. Luxurious spa facilities are ready to offer guests a perfect relaxation zone in which to unwind and indulge. The health spa hosts a salt water hydro spa, steam room, sauna, hot tub, gym along with treatment rooms including a couple's treatment room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Hiking
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Snack bar
Special diet menus
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Business
Languages Spoken
English
Location
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Took our mother to The Cliff for a birthday lunch. Food was delicious and the staff went above and beyond when we mentioned it was my mothers birthday and even brought out a candle in her dessert with ‘Happy Birthday’ written in white chocolate on the slate! It made her day, thank you so much.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I visited the Cliff for a birthday stay over with a friend. The staff were extremely welcoming, and the room & facilities excellent. We had pre booked spa treatments which were both very good. The pool & spa area was very relaxing with heated stone beds and low ambience lighting. It wasn't too busy, and a lovely relaxing atmosphere overall. Food was very good, having eaten lunch, breakfast and an evening meal.. but unfortunately my sirloin steak wasn't a good cut, a little grisly and tough. I was offered a complimentary drink for this, which I appreciated. Overall I will return, a lovely hotel with sea views and great spa facilities.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, Owner at The Cliff Hotel & Spa
Responded 1 week ago
Dear mandyrich99, thank you for taking the time to share your experience at The Cliff Hotel & Spa. We are thrilled that you had an enjoyable stay overall and hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the cliff many times before it was refurbished, what a difference the work they have done is superb, from the minute you enter the staff are so welcoming we ate in the restaurant both evenings the food was amazing especially the saddle of venison, breakfast choice of continental or full English, from breakfast bar, again the staff in the dining room where very friendly, only downside was when we visited the spa I felt there were to many people in there I counted 16 at one point, but this might not bother some people, overhaul well worth the visit for superb views comfortable rooms and excellent food and service, well done keep it up.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, Owner at The Cliff Hotel & Spa
Responded 1 week ago
Dear davthomas49, thank you for taking the time to share this fantastic review following your recent stay with us at The Cliff Hotel & Spa. We are delighted to see that you had an enjoyable and relaxing break, rest assured that your comments have been shared with the entire team. We do cap the number of guests that use the spa facilities at any one time to 17 to maintain the tranquil ambience and will certainly take your comments onboard to perhaps review this in the future. We do hope that we have the pleasure of welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at the Cliff Hotel for one night for work on the 17-18th of January. I read mixed reviews upon arriving here but was hopeful for a nice stay. The hotel is located in such a great location, I was very impressed upon arrival. The reception was good and easy to check in. Upon arrival to the room I was shocked at how small it was. I had read reviews that stated the room was small, this was indeed true. My room was box room sized with a double bed. In hindsight i should have selected 2 people when booking and for leisure as I'd hope they would not give this room to 2 people, there is not enough space. However, as I had paid the same price I would expect the same service. With the hotel in such a nice location its a shame that my window view was a dark lit wall, with the room on a hallway and lots of guests constantly walking back and for (pictures to add to review). The room was very claustrophobic due to how small it was and a wall immediately out of the window. You could not even sit on the toilet as there was simply not enough space next to the wall for even a small person to use. The room number is 117 for anyone reading this review to avoid in future. I attended the gym which was quite frankly terrible. Out of date and broken equipment. The room was also tiny and when I visited, three of us in there struggled for space. The spa however was very good, steam room and sauna excellent. I had read reviews that the pool floor needed repair and expected this may had been fixed since the previous review but was still faulty. Food at the restaurant was great and fairly priced. The waiter seemed confused when I arrived for my booked table and took 40 minutes after seating me to come back to take my order although very good customer service. The breakfast the following day was good. All in all enjoyed my stay but as the reviews before me have mentioned, lots of room for improvement for the price. A larger gym with modern equipment would not go a miss for anyone travelling for work. If you are going give guests a box room, I would expect the price to suit. The bed was very uncomfortable and was a shame the rooms did not have a fridge. The restaurant looked understaffed. For someone eating alone, I did not really want to wait almost an hour for my drinks to be taken after a long trip. Also I don't think any couple would be impressed with the room I was given. Its a shame as the hotel is situated in such a nice spot, but could be a lot better.…
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Date of stay: January 2023Trip type: Travelled on business
Location
Service
Sleep Quality
Room Tip: Avoid room 117
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Given a voucher for a stay at this hotel , dinner bed and breakfast in a sea view room, the room was small.. powerful shower. Parts of bathroom dusty and dirty.Breakfast-orange juice and water from the machines not cold ( should be 4° or below) had to ask for ice from bar, toast and eggs already done ,not done to order ,rubbery .
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Book spa in advance, check menus online if you are having food.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Management Team, Owner at The Cliff Hotel & Spa
Responded 3 weeks ago
Dear Suerogers533, Thank your for the review on your recent stay, we do always appreciate constructive comments as this is the best way to improve and maintain the services and facilities available at The Cliff Hotel & Spa. There is always a member of the team contactable via reception, or by dialling '0' from the phone in your bedroom. Had we been aware of your disappointment with the cleanliness of the room, we would have been happy to resolve this for you right away. Our breakfast is freshly cooked and replenished regularly during breakfast service, if something is not cooked to your liking please do let us know and an alternative or replacement will be provided. The Cliff Hotel & Spa offers a number of different room types and we can certainly recommend one of our suites which will offer more space for a return visit. Guest numbers for the spa are capped to maintain the tranquil ambience and a maximum time of 1 hour is included free of charge, as stated on all hotel literature. This is to allow all guests to have the opportunity to use the complimentary spa facilities, additional time may also be purchased subject to availability. Thanks again for your review, please be assured that your comments have been taken onboard and we do hope that we welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I received a voucher for the spa and a treatment for Christmas, which on the day was lovely and relaxing and I would recommend . But upon booking this and trying to book another person to come to the spa with me ,was dysfunctional and lacking any communication. Overall took many emails of incorrect booking times and days, which in the end, I drove down to physically make the booking. The day after I had phone call,questioning me if I’d paid for my time. As my friend paid separately on arrival, as I was in a treatment, even though I had offered to pay for them at the desk on the day booked. I was told I didn’t need to. This was resolved, but if all staff new or existing could sing from the same hymn sheet it would be a better overall experience.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, Owner at The Cliff Hotel & Spa
Responded 3 weeks ago
Dear Leah C, Thank you for your feedback we are so pleased that you had a lovely experience in the spa and sincerely apologise for the issues that you encountered during booking. We have recently had some new colleagues join our spa team who are currently undergoing training. We are sorry that this impacted your experience and do hope that this does not stop your from returning again. Please be assured that your comments have been discussed with the team leaders in the spa.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my partner stayed for NYE and it was such an amazing experience. We booked the executive room, at £160 something with breakfast and the spa included. Staff were lovely, rooms were spotless and the bar was so modern and comforting. 10/10
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Make sure to book the spa! It’s a lovely add to the stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Management Team, Owner at The Cliff Hotel & Spa
Responded 4 weeks ago
Thank you for the great review, your feedback means a lot to the team and we hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our son booked us a suite for Xmas however it was more a family room. Looked nothing like the pictures on their website. Slippers in the room had been worn in terms of what he paid the standards were poor so was the service. Very disappointing I would not recommend.
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don’t expect a luxurious experience at this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Management Team, Owner at The Cliff Hotel & Spa
Responded 4 weeks ago
Thank you for the review, we sincerely apologise that you found your room to be below expectations. Following discussions with your son, it appears that the Sea View Suite was mistakenly booked for your stay rather than the Luxury Suite with hot tub. These rooms are quite different, as shown in the images on the website. There is always a member of the team contactable via reception, or by dialling '0' from the phone in your room at any time during your stay. Had we been aware of your disappointment at the time we would have been happy to have answered any queries right away. The slippers provided are reused and washed at a high heat in between uses. The laundry and housekeeping teams then remove any end of life slippers from circulation on a regular basis. We are very sorry that the slippers provided to you had fallen through this procedure, when they should have been disposed. Please be assured that our laundry and housekeeping teams will have a copy of your comments for review. Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed for one night between Xmas and new year and booked the dinner bed n breakfast deal,I originally tried to book the spa break but was told there was no availability which was fine, I was told I could have access to the pool which was good enough for us. On arrival at the hotel the first thing you notice is the location and how impressive it is, the views from the hotel are beautiful, the hotel itself seems as though it’s had a refurb in recent years and is clean and modern. The rooms have all amenities expected and the sea view from the room are stunning. We booked our evening meal at 19:15 and I was a little disappointed by the menu, being on the coast in west wales I hoping the hotel would have a local flavour but the menu has a strong Mediterranean influence, so I decided to go with the steak only to be told there were no steaks available so I chose the fish of the day which was cooked nice but on a bed of caponata which seems strange considering you have so many amazing local ingredients that will go perfectly with fish, my wife had the pie of the day which she was told was a chicken pie but it was basically the caponata inside some pastry and with a bit of chicken added, I saw some people ordering the pizza they did look good but again not local so my advice would be if your not a fan of Mediterranean food then look at the menu prior to booking your meal. The breakfast is buffet style and was good plenty of choice and everything cooked as it should be. After breakfast my wife and I decided to relax in the pool, we arrived at the desk of the spa area and were asked if we had booked a time slot as it was full I told them I hadn’t been made aware that I had to book, and that I had tried to book treatment and had a conversation on the phone in regards to the spa and at no point was told I had to book a time slot for the pool and was also not told when checking in, I was then told that it did say on my terms and conditions, now I’m sure it does but I found that response astonishing. It was clear immediately that I was not going to allowed entry to the pool so I said I would speak to the front desk after all it was them which made me aware on the telephone that I could use the pool and it was them that didn’t inform me at point of booking or check in that I had to book a time slot, so I returned to the desk had the conversation with them they then called the manger she was polite and listened to me she then went to the spa to speak to them and returned and told me the pool is full and it did say on my terms and conditions to book, at this point I realised that I was dealing with a group of people who had no understating of customer service so I thanked them and checked out . The cliff hotel has the potential to be an outstanding hotel it’s location is first class unfortunately it’s service isn’t…
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Check the menu prior to booking as it is limited, Ask plenty of questions prior to booking don’t...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Management Team, Owner at The Cliff Hotel & Spa
Responded 4 weeks ago
Dear Matashthomas thank you for your feedback, we sincerely apologise that some parts of your stay were below expectations. Please be assured that your comments will be taken onboard and discussed with the Head Chef and Reception Team for review. The reception team have also been reminded to prompt guests to book their spa slots upon arrival as you have suggested and we are grateful that you brought this to our attention. We do hope that your recent experience does not stop you from returning, and we hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
12 noon lunch - Treated by our daughter to celebrate our 55 year wedding anniversary on New Year’s Day. The main course is a carvery. Disappointed that the beef was so dry it crumbled before it reached the plate and the pork looked anaemia and in bits. Chewing the beef was difficult and swallowing impossible with the fear of choking. The vegetables looked dry and unwholesome. On reflection it would appear that we were presented with yesterday’s leftovers which had been reheated. If we ever return will make sure we book for later in the day.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Management Team, Owner at The Cliff Hotel & Spa
Responded 4 weeks ago
Dear gillhendy, Thank you for the review on your recent visit to The Cliff Hotel & Spa. Please accept our sincere apologies that you found the food to be below expectations, please be assured that you were certainly not provided with yesterday's leftovers. All items on the carvery are freshly cooked and constantly replenished throughout Sunday lunch service. Please do let us know of any comments at the time and we will do our very best to resolve this for you right away. On a personal note; congratulations on your wedding anniversary, we do hope that you enjoyed the rest of your day. Kindest Regards The Cliff Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$115 - $169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cliff hotel cardigan
LOCATION
United KingdomWalesCeredigionCardigan
NUMBER OF ROOMS
76
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Frequently Asked Questions about The Cliff Hotel & Spa
Which popular attractions are close to The Cliff Hotel & Spa?
Nearby attractions include Mwnt Beach (3.7 km), Poppit Sands Beach (1.7 km), and Cardigan Island Coastal Farm Park (0.7 km).
What are some of the property amenities at The Cliff Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at The Cliff Hotel & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Cliff Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Cliff Hotel & Spa?
Conveniently located restaurants include Crowes, The Copper Pot, and Crwst.
Are there opportunities to exercise at The Cliff Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Cliff Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Cliff Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Cliff Hotel & Spa?
Many travellers enjoy visiting St. Dogmaels Abbey (4.3 km) and Y Felin (4.2 km).
Does The Cliff Hotel & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is The Cliff Hotel & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.