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The Cross Keys Hotel

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The Cross Keys Hotel
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233 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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Reviewed 2 days ago NEWvia mobile

Me & my 2 young daughters. Chaotic management & service - even my 9 year old daughter mentioned this to me! Massively overpriced for what was eventually served. £46 bill - 2 sandwiches. 1 soup, 2 soft drinks. 2 glasses of wine = £14.50!!

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Helpful?
Thank Megan M
London, United Kingdom
Reviewed 1 week ago

Went in for wat we thought would be a nice meal WRONG, and the waiter was ignorant and made us feel really uncomfortable. We did try to complain to the manager but was awkward. As the waiter then came over and denied being rude. And got charged £4.11 for an added service charge. Totaly disgusted and will definitely NOT be...

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1Thank tinsley27
Scotland, United Kingdom
Reviewed 1 week ago via mobile

We never stayed at the hotel we just had dinner. We ordered 2 Empire State beef burgers and a chicken burger it was tasty and very filling and it was a good price. The staff never talked much because it was extremely busy but they were very helpful and well mannered. I would recommend it.

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Thank AC1359
Peterborough, United Kingdom
Reviewed 1 week ago via mobile

Such a delightful and interesting building, location of this establishment very good, the hotel beds very comfortable, amenities adequate. Experience Spoilt by uninterested staff. Breakfast less than good. Would not stay again

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Thank jackiemclark
York, United Kingdom
Reviewed 1 week ago

Visited Saffron Walden on business - popped in here as it had serious kerb appeal; buzzing inside (market day in the town); service was excellent and menu was just what we were looking for. Attention to detail was perfect and I loved the little cake shop!

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Thank mannye6789
Reviewed 4 weeks ago via mobile

A really beautiful place to visit on a weekend for lunch. Very welcoming, with a traditional feel and open fire. The food was great and the staff very obliging, trying to fit us in despite being very busy. Can highly recommend a visit.

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Thank David W
Saffron Walden, United Kingdom
Reviewed 4 weeks ago

Four of us attended the Cross Keys for a dinner on Sunday.The food was good and nicely presented.We were served by three different waiters and the service wasn't the best but we still enjoyed the dinner.

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6Thank tom222ee
Saffron Walden, United Kingdom
Reviewed 16 March 2017

The Cross Keys Hotel serves lovely food and has a comfortable English restaurant/pub atmosphere about it. It is slightly more expensive than other pubs in the town and village area, expect to pay around £14 for a main (I tend to get 2 starters as a main) however they do lunchtime specials! The service could be faster and they automatically...

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1Thank food247travel
Finchingfield, United Kingdom
Reviewed 14 March 2017

My husband and I ate at The Cross Keys on Saturday and were really impressed. The food was absolutely amazing and I'm a really fussy eater! The service too was excellent and the 2 course lunch menu at £13.95 was very good value for money. Portion sizes were good and the staff were very efficient. When we arrived there was...

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1Thank Alexandra C
Felixstowe
Reviewed 13 March 2017

We stayed one (Saturday) night for a concert at the Saffron Hall. We bumped into Market Day when the approach to the hotel and car park were closed off - something the Hotel claim to tell their Saturday guest, but Booking.com usually omit - manager to talk to Agents. However, that made for more interest and there are plenty of...

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Thank Malcolm C

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
Official Description (provided by the hotel)
The Cross Keys Hotel dates back some 650 years and is one of the most important buildings architecturally and commercially in the centre of Saffron Walden. This beautiful Grade II* listed building was fully restored and renovated in 2012, re-opened on the Diamond Jubilee weekend. Now offering 6 wonderful en suite bedrooms in the main period building plus 3 new luxury en suite boutique bedrooms in The Cobblers Barn, offer handmade pocket sprung mattresses, duck down toppers, crisp bed linen and are loaded with old characterful beams and charm. All the comforts of today are here as well - in each room you will find a flat screen television , Nespresso coffee machines, free wifi, phone and iPad charging points and some rooms with air conditioning. ... more   less 

Additional Information about The Cross Keys Hotel

Address: 32 High Street, Saffron Walden CB10 1AX, England
Region: United Kingdom > England > Essex > Saffron Walden
Price Range: ₹ 7,875 - ₹ 9,616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Cross Keys Hotel 4*
Number of rooms: 9
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Also Known As:
The Cross Keys Hotel Saffron Walden, Essex
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Questions & Answers

Here's what travellers have asked, with answers from The Cross Keys Hotel staff and other travellers.
2 questions
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Saffron Walden, United Kingdom
Kingsbridge, United Kingdom

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Questions? Get answers from The Cross Keys Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't stay here as we live locally”
alexandrac135, 14 Mar 2017 | Read review
“Only visited the restaurant.”
RogerB246, 10 Mar 2017 | Read review
“eat here , the food is amazing”
sarahX2536LQ, 28 Feb 2017 | Read review
“Room 9, but it has a spiral outdoor staircase.”
davidjenkincsm, 8 Feb 2017 | Read review
“We didn't stay there, it's a 'restaurant with rooms' and we just went for dinner”
vivianf379, 23 Dec 2016 | Read review
5 of 5