We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Old Custom House Inn

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Old Custom House Inn
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

498 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 497: English reviews
Bristol, United Kingdom
Reviewed 3 days ago NEWvia mobile

We loved our stay here and our room was fantastic value with fabulous views right over the harbour and a comfy bed with lovely linen. We will definitely return to this room. The new Cally Bar has the most fantastic decor - you really feel like you've gone somewhere special as soon as you walk in here. The front of...

 Report
Helpful?
Thank Torybristol
Dorset
Reviewed 6 days ago NEW

Ate here two evenings in Jan. Food was good both nights. Lovely fillet steak - not any gristle at all!. Then on the second night I had the bolognese off the specials board - , which was also very tasty. Service was prompt and friendly. The log fire added a cosy warmth on the cold winter evenings, and there was...

 Report
Helpful?
1Thank ROKALO
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for taking the time to leave such a lovely review, I am pleased you visited more than once and enjoyed your meals on both occasions. We agree that the fireplace is a great cosy place to shelter and relax with a glass of wine and some good food! I hope you have the opportunity to return when you...

Bideford, United Kingdom
Reviewed 6 days ago NEW

My wife and I met my nephew and sister here for lunch, it did not disappoint. There is a very welcoming atmosphere, it is well laid out and has plenty of places to sit. The food is good pub grub...my wife had their fish finger sandwich, which was more like several pieces of fish; the accompanying bread was delicious.

 Report
Helpful?
Thank Everett S
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your lovely feedback, I am glad you enjoyed your meals here and hope you come again soon.

Abergavenny, United Kingdom
Reviewed 2 weeks ago via mobile

Visited twice on a stay in Padstow. First visit was for lunch, very good value, (just be aware the sharing board was HUGE), main courses tasty. Beer was from St Austell brewery ( they own the pub) and great quality. Second visit was for drinks, James Brown, asst. Manager, was very friendly and highly knowledgeable about the beers on offer....

 Report
Helpful?
1Thank Gareth J
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for leaving such a lovely review! I am very pleased you enjoyed your meals and Ale, of which we are very proud. Thank you also for your recommendation which we appreciate. We hope to welcome you back soon!

Worcestershire
Reviewed 2 weeks ago via mobile

Trip to Padstow should incorporate a stop off at the Old Custom House. It is, undeniably, a slightly confused establishment. Pleased to see that Pescadou is now reincarnated as a different option. There is hearty food on offer in the bar, sustaining the walkers and others! Excellent pint of Proper Job on this visit and , as it was an...

 Report
Helpful?
1Thank ALF64
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your lovely feedback, enjoying a pint of Proper Job and some locally sourced, hearty food sounds a great way to relax after a walk! I am pleased you like the changes and refurbishment - We feel our Cally Osyster and cocktail bar compliments the main bar well and I am glad you enjoyed your visit. We hope...

Felpham, null, United Kingdom
Reviewed 4 weeks ago via mobile

What a gorgeous pub. Excellent gin menu and extremely festive feel to the place. The. Atmosphere was delightful and the company superb. Lovely view of the quay. A1 could not fault the place. Would definitely go back

 Report
Helpful?
1Thank Sue C
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your wonderful review! We hope to welcome you back soon.

Wakefield, United Kingdom
Reviewed 4 weeks ago

Excellent beer, lovely atmosphere and really friendly staff. The food was average, nothing special. My husband had been really looking forward to the oysters which were advertised as being available from 3 - 5pm but when we arrived at 4pm, there were none left. Would be reluctant to dine here in future.

 Report
Helpful?
Thank Kathryn B
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your review, I am pleased you enjoyed your drinks and found our staff friendly. I apologise that on this day we had ran out of oysters, and that you left disappointed. I hope that you have the opportunity to return in the near future where we will do all we can to ensure you are very satisfied...

Doncaster, United Kingdom
Reviewed 4 weeks ago

Been here a few times and the welcome has always been the best. Steve and Dean the barmen are always great fun, as are all the staff, and the atmosphere is exactly what you want for a relaxing time. Cosy chairs by the fire, good beer, great food - couldn't be better!

 Report
Helpful?
2Thank Phil M
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your fantastic review, I am very pleased you enjoy our bar and customer service, and hope to welcome you back for many years to come!

Stourbridge
Reviewed 12 December 2016

We attended the Padstow Festival but had mixed experiences at the Old Custom House. On the plus side, our room was comfortable and well appointed. It was very cosy especially as the weather outside was cold. The downside of the room overlooking the harbour was the noise when the fishermen set off at 6.30 am. Of course there is nothing...

 Report
Helpful?
1Thank Paul B
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you taking the time to leave such a detailed review, I am glad you found your room cosy and comfortable. Padstow Christmas festival is a wonderful time to visit with a great atmosphere and many special events in the town! I apologise about the confusion regarding your booking, though glad we could accommodate your group during such a busy...

Weymouth, United Kingdom
Reviewed 7 December 2016

Good food and excellent service despite being busy. A very pleasant evening and we could take the dog too in the public bar area. We also enjoyed the best view of the harbour Christmas lights from our table by the window.

 Report
Helpful?
Thank miketomlinson
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your review! I am very pleased you enjoyed your meals recent service with us, we are very proud of our team who always work hard to match great food with great service. We are a wonderful spot to enjoy views of Padstow harbour, especially now with the Christmas lights adding a wonderful atmosphere to already beautiful views....

157 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (118)
Viewed
Hotel & Grounds (26)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (4)
Viewed
View from Room (11)
Viewed
Dining (5)
Viewed
Room/Suite (13)
Viewed
Other (57)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Dining (12)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (10)
Viewed
Bathroom (2)
Viewed
View from Room (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Padstow
0.2 km away
Metropole Hotel
Metropole Hotel
#4 of 8 in Padstow
1,318 reviews
5.5 km away
Treglos Hotel
Treglos Hotel
#1 of 1 in Constantine Bay
361 reviews
3.2 km away
St. Moritz Hotel
St. Moritz Hotel
#1 of 4 in Wadebridge
882 reviews
Show Prices
Show Prices
Show Prices
380.0 km away
The Old Mill House
The Old Mill House
#4 of 58 in Padstow
180 reviews
0.5 km away
Althea Library
Althea Library
#3 of 58 in Padstow
250 reviews
0.6 km away
Sea Chalet
Sea Chalet
#1 of 58 in Padstow
130 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
Official Description (provided by the hotel)
Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish and intimate place to stay. Standing on the quayside, the Old Custom House is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio. ... more   less 

Additional Information about Old Custom House Inn

Address: Inn South Quay, Padstow PL28 8BL, England
Region: United Kingdom > England > Cornwall > Padstow
Price Range: ₹ 6,616 - ₹ 13,642 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Old Custom House Inn 4*
Number of rooms: 24
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Agoda, Priceline and LateRooms so you can book your Old Custom House Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Old Custom House Hotel Padstow
Old Custom House Padstow
Old Custom House Inn Padstow, Cornwall
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Old Custom House Inn staff and other travellers.
1 question
Ask a question
Questions? Get answers from Old Custom House Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the front can be affected by noise from boats early in the morning.”
 of 5 bubbles Q4450TZpaulb, 12 Dec 2016 | Read review
“worth requesting a sea view”
 of 5 bubbles susieq2806, 12 Nov 2016 | Read review
“Book a room with a sea view,well worth the money”
 of 5 bubbles wazzaDerbyshire, 6 Nov 2016 | Read review
“Room 8 second floor”
 of 5 bubbles Mjhorsburgh, 27 Oct 2016 | Read review
“Sea views and peaceful location”
 of 5 bubbles BobbyJeff, 27 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay