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Old Custom House Inn

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Traveller (172)
Room & Suite (51)
Dining (18)
Ratings and reviews
  • Excellent35%
  • Very good41%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“the pub”(72 reviews)
“oyster bar”(9 reviews)
View all reviews
What's included
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
Free Parking
Pool
Airport Transportation
Room Service
Family Rooms
Fitness centre
Kitchenette
4 Star Hotel
Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish...
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Location and contact
Inn South Quay, Padstow PL28 8BL, England
12 km to St Mawgan Airport
52 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (663)
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662 results
Traveller rating
238
256
109
38
21
Traveller type
Time of year
LanguageEnglish
238
256
109
38
21
Show reviews that mention
All reviewsthe puboyster barst austell brewerycar parkharbour viewgreat location rightpay and displayno liftmusselsvisited padstowate herecornish breakfastlovely hotelcooked breakfastdouble roomlovely viewbreakfast was excellent
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1 - 5 of 662 reviews
Reviewed yesterday

Old Customs House unfortunately did not live up to expectation. If I am kind, I could say this was because we were there during the busy first weekend of the holiday season and it was really, really busy. But the hotel is expensive and if...More

Thank BethCapeTown
Reviewed yesterday via mobile

We went for dinner as in July 2018 and there were plenty of options for gluten free. All our food was great (gluten free and normal). Will visit again next year. Also dogs allowed in restaurant which was a great bonus for us.

Thank Stephanie B
Reviewed 4 days ago

This hotel was a nice surprise. Our first choices were all booked, so we took a gamble on this one and were a bit worried about it being too noisy over a pub. It paid off. It was lovely and we had a good night's...More

Thank HarryAppleton
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 4 days ago

Thank you for your review, I am very pleased that you chose to stay with us and enjoyed your visit! We agree that the Camel Trail is one of the best ways to enjoy the nearby scenery, and it is lovely that is just on...More

Reviewed 1 week ago

I stayed here with my husband in July this year. We had an excellent stay. We arived early and our room was already for us which was great. We had booked a room with a sea view and it was definitely worth it as we...More

Thank Debbie B
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 4 days ago

Thank you for leaving such a wonderful review! I am delighted you enjoyed so many aspects of your stay, and we very much look forward to your next visit!

Reviewed 1 week ago

I went with my wife and some friends to Padstow on the Northern Belle train for the day. Whilst we didn't have a lot of time in Padstow, we made the best of it by having a few beers in the Old Custom House Inn...More

Thank I4700HFjohnw
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 1 week ago

Thank you for taking the time to leave such a lovely review! We are fortunate to be so well positioned with a large beautiful building with character. We are glad you enjoyed your visits, and Ales! We hope to welcome you back in the near...More

View more reviews
About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 161 - US$ 313 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 161 - US$ 313 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (172)
Room & Suite (51)
Dining (18)
Family and Play Areas (2)
Questions & Answers
Ask a question
junenorris
21 June 2018|
AnswerShow all 2 answers
Response from OCHManagmentTeam | Property representative |
Hello, I am truly sorry if you felt our reply was aggressive. It was never intended that way, we very much care for all our guests, and it was lovely to meet your friendly party. I would never wish to come across as anything... More
0
Votes
misssampsonsdrapery
21 December 2017|
AnswerShow all 3 answers
Response from ExChadman | Reviewed this property |
No, there is no direct parking but almost adjacent is the harbour car park, so no real problems.
2
Votes
Nabby_100
13 April 2017|
AnswerShow all 2 answers
Response from EnglishTeacher7 | Reviewed this property |
Yes, breakfast was included. It was absolutely delicious too - lots of variation!
2
Votes
Room Tips
"Visit in quiet season"
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"The room overlooking the harbour at the top of the building is lovely"
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"Some rooms are above bar and they say you could hear bar noise until closing time, although we didnt..."
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"This is a pub, not a hotel."
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