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Crowne Plaza Marlow

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About
Location
Cleanliness
Service
Value
The stunning lakeside location of this luxury hotel in Marlow makes it the perfect spot for your stay in Buckinghamshire. Crowne Plaza Marlow offers 168 contemporary bedrooms and provides a highly modern environment, different from any other hotel in the Thames Valley area, placing it amongst the best places to stay in the area. Experience excellent food and wine in Crowne Plaza Marlow’s stylish Glaze Restaurant, awarded an AA Rosette for culinary excellence, or relax with lighter bites and a delicious cocktail in our Aqua Bar & Conservatory. Whether you’re looking for an intimate dining experience for two, or simply meeting with friends for drinks, Crowne Plaza Marlow is the perfect venue for you. The hotel is located in the heart of the Thames Valley and Chiltern Hills, on the border of Buckinghamshire & Berkshire. Easily accessible from the M4, M25 & M40 motorways via the A404, the hotel is located within half an hour drive from Oxford, Reading, Windsor and Henley-on-Thames.
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Property amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Wheelchair Access
Bar/Lounge
Children Activities (Kid / Family Friendly)
Spa
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Park View
Business
HOTEL CLASS
Hotel links
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Location
Full view
Getting there
Heathrow Airport23 km
Luton Airport43 km
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Reviews & more
1,914Reviews
416Photos
20Q+A
100Room tips
Traveller rating
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Lovely venue for a spa weekend. The spa was good as was the hotel and dining facilities. My inclusive "30" minute back, neck and shoulder massage actually lasted 15 minutes. It felt a bit cheap skate, and spoiled what was otherwise a nice weekend.
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Rooms were clean and comfortable. Front desk was attentive and pleasant. The food in the restaurant was excellent, though service was bit on the slow side. (10 min for a bottle of wine??). Food and service at the bar was lovely, and they do make a fantastic Pimm's there! ;)
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Me and my partner were really looking forward to spending our weekend at Crowne Plaza Marlow. When booking the treatment times we were given times before we could get into the room, which was fine because they have changing facilities for you to use. However when leaving your stu
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Came here for a relaxing spa weekend and this hotel was great. The staff were fantastic and allowed us to check in early. Room was huge and super-clean with plenty of wardrobe space as well as a nice bathroom. Free / secure parking was a bonus. The spa was exactly what I expected
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I stayed at the Plaza this year for 2 months with work and I got to know all the staff really well and the running of the hotel as you can imagine.
Karim/ Sammy on Reception are AWESOME so helpful & work so hard even though they get shouted at so much. It must come down to Hotel
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Response from IHGService, Guest Relations Manager at Crowne Plaza Marlow
Responded 2 days ago
Hi MermaidMoore, Thank you for leaving us your review and for visiting us again here in Marlowe. We are grateful that you've chosen the Crowne Plaza to host you. As our returning guest, we wanted nothing more but to make your experience than the last. Though I'm truly happy that the members of our staff have made you feel our warm hospitality, I regard your thoughts about the things that needed to be improved. I'm sorry that you have to witness our staff being yelled at, staffing shortage, and the lapses with the hotel system. Customers to us always come first. We try to take care of each and every guest in an absolute best way we can. I'm sorry that this stay didn't go as perfectly as planned, MermaidMoore. Don't worry, I took the necessary steps to ensure our management gets to read your post and be discussed amongst all concerned staff. We are always on the lookout for ways to make your experience memorable. Reviews such as this goes a long way in identifying areas where we can improve. Your stay may not have been the best picture to remember of us but I am positive to capture a better one as soon as you get back. Thank you for taking the time to let us know about your stay with us. Best regards, Frank A. Case Manager IHGService
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Bedroom of suite
Our room
Prosecco and Strawberries upon arrival
Stained pillow.
Badly designed door sign - hard to read at night
Previous
Can anyone tell me if there is an hairdryer in the rooms
Good afternoon Yes I can confirm all rooms have a hairdryer in them Kind regards
1 vote
Can anyone tell me if there is an hairdryer in the rooms
Yes there is a hairdryer in the room and an ironing board and an iron and an ice machine in the corridor . Have a great stay
1 vote
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Is there a smoking area at your hotel?
Good evening - there is a covered outdoor seated area for smokers at the hotel. regards
1 vote
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Does the gym have a Concept2 rowing machine/erg?
Please note Property Representative that I have one of these machines at home and have been using it for more than 15 years, and I can assure you that you are lying to me. The chains on yours are rusty, which takes years of non maintenance to build up. One of the monitors has a broken battery compartment that has been patched with duct tape, and from the looks of it it has been in this state for months. Both the monitors have buttons which do not register; not a software fault, again poor maintenance (lack of cleaning). There were other sets of equipment which were not working and had notes to the effect that they had notified Life Fitness, but after a week or so they were still in the same condition. By denying your faults you will never improve. By jumping on any negative feedback you will only stop people from sharing their ideas, suggestions, comments, experiences and reflections with you, which will only help lead to an even earlier downfall of your hotel. Really, pathetic of you, and I shall be sharing my comments with your senior Corporate management.
0 votes
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Not a question but needs to be said somewhere! Management attack genuine yet negative reviews with defamatory statements such as accusing people of trying to not pay bills amongst other widely untrue remarks. We have had an unbelievable and shocking response. GO ELSEWHERE!
This was my first time at this hotel, I was there for a work event and we stayed there for two nights, some of the staff were really nice but there were a couple whose attitude was not helpful, other than I enjoyed my stay
0 votes
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Previous
"The family rooms are lovely & spacious"
"Room 235 is a King room on the rear of the hotel and overlooks open fields. Room 236 is also a King but overlooks the entrance."
"If you are travelling with girlfriends ask for a room with 2 large beds excellent value for money and very comfy beds."
"Avoid at all costs"
"Extra for the Exec room is worth it"
Previous
PRICE RANGE
US$ 98 - US$ 218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza marlowmarlow crowne plaza
LOCATION
United KingdomEnglandMarlow
NUMBER OF ROOMS
168
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