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Best Western Windsor Suites

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Indoor pool
Pets Allowed ( Dog / Pet Friendly )
Hot Tub
Self-Serve Laundry
Non-Smoking Hotel
Heated pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Microwave
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Quiet
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel packages
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
57Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Reviews & more
294Reviews
54Photos
1Q+A
20Room tips
Traveller rating
  • 106
  • 94
  • 45
  • 24
  • 25
Time of year
Traveller type
Language
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  • English
Show reviews that mention
great hotel rooms, with great staff to call whenever needed. Very good internet and an indoor heated pool with fitness center. Great place to stay. will stay again in the future. Great spot just off the interstate and near all the places to eat!
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Review collected in partnership with Best Western
Response from Amber D, General Manager at Best Western Windsor Suites
Responded 2 weeks ago
Thank you for the review.
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+3
We paid 180 dollars and got room 286 because it had a jacuzzi. OMG! When we first walked in it smelled horrible. Then we noticed the couch and it had stains everywhere, it was sick! Didn’t dare to sit on it. Walked in the bathroom and immediately observed the light and exhaust
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Response from Amber D, General Manager at Best Western Windsor Suites
Responded 1 Nov 2018
I have recently gone over the photos that you have provided and currently in the process of taking care of every issue in that room. I have taken that room out of inventory till we get every problem corrected. Please accept my deepest apologies. I have refunded your whole stay due to the issues you had. Please don’t hesitate to call me about any further issues or concerns at 479-301-2884.
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I was given a room that the attendant openly admitted had a guest that checked out, re-entered to the room and took a shower.
The attendant stated that he checked the room and everything was fine but gave me shampoo, conditioner and lotion "just in case" and said that if there wa
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Response from Amber D, General Manager at Best Western Windsor Suites
Responded 28 Oct 2018
I do apologize that this happen to you, but unfortunately the front desk agent said we did not have any other rooms available at the time. So that's why I told him to give you your money back. I am not sure why he told you differently then he told me over the phone. The same desk agent apparently forgot someone was still check into that room that you were check into and somehow the computer checked the guest out. That is what caused the confusion and it looked like the room was used. I do apologize for the misunderstanding. I have talked the with front desk agent and he seem to be confused on what I have told him over the phone and what he told you. This maybe the purpose of why he told you one thing and told me another. I have tried to return your phone calls and even replied to each one of your reviews saying what exactly happen with the confusion. Again, I am very sorry for the misunderstanding and I apologize why it got so out of hand.
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The room smelled like animal urine so bad it hurt my eyes , yet Savannah at the front desk and her manager Amber refused to give me another room unless I prayed for another room .I spoke to Savannah twice and tried and she called the manager and they refused unless they charge ca
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Review collected in partnership with Best Western
Response from Amber D, General Manager at Best Western Windsor Suites
Responded 11 Oct 2018
No sir that is not what happen. You have already been swapped to two rooms throughout the night you just were not comfortable with the sheets of the hotel. We have given you multiple sheets throughout the night and you seemed fine after the second time we swapped you and given you a second pair of fresh sheets. You never once said anything about the smell of the room. You made us stripe the bed twice and given you sheets twice. Savanna had left on good terms with you after we swapped you twice and given you a second pair of sheets.
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Very clean and very well kept rooms. Awesome, professional and friendly staff. Great breakfast also. Ii have stayed here for the last two years and will stay here every year I come down for the rally.
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Review collected in partnership with Best Western
Response from Amber D, General Manager at Best Western Windsor Suites
Responded 10 Oct 2018
Thank you for the very kind words. We love having you!
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementBest Western Windsor Suites
King
Photo provided by managementBest Western Windsor Suites
2 Queens Oversized Room
Photo provided by managementBest Western Windsor Suites
2 Queens Mini Suite
Photo provided by managementBest Western Windsor Suites
2 Queens
Photo provided by managementBest Western Windsor Suites
King Suite
Previous
does this hotel have smoking rooms? I will be traveling with a group of people for work and 1/2 of them smoke and we would all like to stay in the same hotel.
Yes, our hotel does offer both smoking & non smoking rooms.
0 votes
"If they say a guest that has checked out "somehow" re-entered the room to shower and they try to put you IN THAT ROOM....run away!"
"Get a first floor room if available for convenience."
"Rooms on the north side are away from the highway but we didn't hear much road noise in our south facing room."
"Ask for the backside of the property to avoid possible freeway noise."
"Right beside highway and did hear a train whistle-just ask for a room away from highway"
Previous
PRICE RANGE
US$ 100 - US$ 129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western windsor hotel fayettevillebest western fayettevillefayetteville best western
FORMERLY KNOWN AS
BEST WESTERN Windsor Suites
LOCATION
United StatesArkansasFayetteville
NUMBER OF ROOMS
66
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