Had a short stay on business and must say that the room are spotlessly clean from the day I arrive to the day I left.. I managed to meet the Head Housekeeper.. I think Nensi was her name... Genuinely friendly and nothing was too much trouble for her an her staff.. They are an absolute credit to the hotel, particularly in these mad Covid times we find ourselves in. Way above and beyond what I could have expected.
I've been staying in this hotel for over 7 years and can honestly say it's one of the best I stay in. The rooms are modern and clean. The food is second to none and the customer service is flawless, from Kate at the front desk to John in the restaurant / bar. Even in a pandemic this hotel still offers the highest levels of service to ensure guests are comfortable and relaxed. Couldn't recommend them enough. 👌
Even with COVID19 you would expect a better breakfast of a 4*. Poor standard and quality of cooked breakfast. Things like toast, tea /coffee etc was fine but cooked breakfast very very poor. For the amount of guests in the hotel surely they could cook the breakfast fresh for example the bacon, pudding and even overcooked microwaved scrambled eggs not acceptable. In this time surely a bit of effort by the chef is possible. Food at dinner nice but desserts very poor. All bought in and no love at all. Perhaps if you are going to offer desserts do them in house and do them right. 1st time is leisure centre and incredible dilapidated. Swimming pool area awful and need major refurb fast. Door frames crumbling around pool / tiles cracked, pain peeling and changing rooms not much better. Awful part of hotel compared to lobby / bedrooms.…
Where do I start. Before we ever arrived this hotel impressed. Kate took our booking and I knew it was going to be fantastic.On arrival Isabella was so welcoming and went above and beyond to explain everything.Room 216 was huge for our family of 6. Everything was so clean. Bathroom was immaculate and so well stocked with toilitries. Breakfast was delicious, served warm and timely, Evan and Sharon went above and beyond to ensure we had everything we needed and enjoyed our breakfast. Every effort was made to ensure covid guidelines were adhered to e.g everywhere possible food came in sealed bags or boxes. Staff had extensive ppe for everyone's protection. Maria served us dinner, she was so friendly and helpful, she took a genuine interest in our family and knew it was our sons birthday. She is a fantastic asset to the team. We used the pool which was clean, limited numbers and well furnished with lifeguards and friendly staff. On check out both Adams inquired as to who was the birthday boy to wished him a happy birthday and to ensure we not only enjoyed our stay but that our overall experience in Cork was a positive one. This hotel surpassed our expectations and it will be our one and only go to hotel in Cork for the future. I have no hesitate in whole hartely recommending this hotel to anyone as the harshest critics would do will to find anything to fault. Assumpta…
Stayed for 3 nights. Great hotel even with the covid limitations everything was great. All the safety rules followed. Rooms are really good. Restaurant excellent and all the staff so friendly and professional. Big shout out to Chris our server 3 evening.Great jokes as well as recomendations. Highly recommended
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