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All reviewscastle rockfront deskcrystal bridgesgreat place to staymicrowave and refrigeratorhot breakfastwaffleshot tubwould definitely stay here againnice hotelenjoyed our stayeach morningfitness roomking roomwe've stayedindoor poolstaff was very friendly
Stayed for 3 nights for a business trip. My arrival time was delayed so I called to let them know I would be arriving late at night. When I finally arrived and walked through the doors I was greeted by name and felt like I...More
Thank Jeanette Z
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 2 weeks ago
Thank you Jeanette for the compliments and great review! The staff here at Best Western Plus love to make sure our guests are comfortable and happy while away from home. We love to hear all feedback also so we can further enhance the guest experience....More
The staff are the typical MO/AR personality, down-home, friendly, and would give you the shirt off their back if you asked.
We booked last minute and was on the first floor. Our room was exactly as described and pictured, and the pullout couch bed wasn’t...More
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 21 October 2017
We love to hear you enjoyed your stay and we look forward to seeing you again. We appreciate you
Four stars because of reasonable price, about 85.00 tax included. Room was clean, bed was good and had microwave and refrigerator. Door latch required you to be very intentional to get latched. Breakfast was NOT well tended to. Outside lighting was very poor in parking...More
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 5 February 2018
Thank you for taking a moment to give our hotel a good review, and we hope to see you again and letting you know we are actually waiting on our new outside lighting as we speak to brighten all around the hotel. Hope you return...More
I have stayed at many Best Westerns without any major issues and I used my reward points to stay at this lodging. Initially, I didn’t review this hotel because it was mostly mediocre. I agree with some of the other reviews about the breakfast being...More
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 6 January 2018
I want to personally apologize for any inconvenience regarding your call back situation as I am assuming there was a miscommunication in my getting the message as I would have called you to help and I am still available to help answer your questions and...More
We stay at Castlerock Inn several times a year and are always completely satisfied. We recommend this hotel to anyone we know that are going to stay in the Bentonville area. The location right on 71 business make it very easy to get in and...More
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Thank Steve C
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 8 December 2017
From the staff here at Best Western Plus Castlerock Inn & Suites we appreciate the great review and look forward to your next stay. Have a Merry Christmas and Happy New Year!