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BEST WESTERN PLUS Tempe by the Mall

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761 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Tempe by the Mall
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Showing 718: English reviews
Reviewed 1 April 2015

The hotel has a great location but for $159 US per night plus taxes I don't think it is good value. We had a room with 2 queen beds. The beds were comfy and I slept well. We were in Phoenix to see baseball games for Spring Training. We also went to the Zoo and to Goldfield mine. The pool...

Review collected in partnership with Best Western
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Helpful?
Thank 484seanb
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you 484seanb for the review. My apologies for the somewhat steep rate but we try very hard to keep our rates at competitive levels during the peak season of March. Spring training baseball sure makes for a crazy busy month. I was however please to understand that you got out to see our beautiful city and enjoy the baseball...

Reviewed 1 April 2015 via mobile

Sitting here in room wishing I had stayed somewhere else. AC cannot cool room down, 82 outside night. checked with other guest, same problem. Checked another room not much better. Seems to be hotel age issue. Hotel seems to have been upgraded except for AC's. Mechanic checked AC, cold air comes out but not at enough volume to cool room....

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Helpful?
Thank Usckbird
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Usckbird for taking the time to write a review on our hotel. I'm very pleased that you found so many positive things to say about us considering the temperature issues you had to endure. I apologize for the inconvenience that caused you. The unusual heat did catch us off guard as well. I would also be very pleased...

Temecula California
Reviewed 31 March 2015

We selected this hotel for the price and proximity to Tempe Diablo Stadium. Positives: We were satisfied with the location and the price was reasonable compared to others. The staff was friendly and helpful, the check-in and check-out was easy and efficient, and the breakfast, although very crowded, was adequate. The outdoor seating helped a lot. The room was spacious...

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Helpful?
Thank Robwfoster
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Good afternoon Robwfoster, I'm very glad you found so many positives concerning our hotel. The location, staff and breakfast are very important to any successful hotel stay, and I appreciate your posting. My apologies for the A/C trouble. I'm afraid the unseasonable warm weather did catch us a bit off guard this year. No one would think it would be...

Mission Viejo, United States
Reviewed 30 March 2015

Very clean facility. Front desk staff and maids/maintenance personnel were helpful and friendly. Location of hotel is ideal with easy access to shopping (major mall 2-blocks away -- easy walk, freeway access to 60/10 freeways/interstate just 3-4 blocks away. Rooms seemed to be well insulated for noise and the bed was firm and very comfortable. Breakfast was excellent with many...

Review collected in partnership with Best Western
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Helpful?
Thank Lawrence W
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Lawrence W for taking the time to review our hotel. I'm very pleased that found everything to your satisfaction. From the hotel itself and to our location in the community, that's a lot of ground to cover. Thank you again and we hope to see you again soon.

Ottawa, Canada
Reviewed 28 March 2015

This hotel was a great selection due to: shuttle bus service, proximity to Papago Park (easy access to public transportation), airport and good restaurants, good complimentary breakfast, and comfortable bed.

Review collected in partnership with Best Western
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2Thank Marielle D
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you very much Marielle D. for the very nice review. We try hard and we really do pay attention to the feedback that people send us. We think we are pretty good but it's nice to hear it from our actual guests. Thanks a lot and I hope we see you again.

niverville, Canada
Reviewed 26 March 2015

excellent hotel,clean with friendly staff. close to PHX airport, breakfast very good and a good shuttle service to the airport. Pool and amenities are very nice.comfortable beds and rooms.front lobby and pool are are very nice, close to mall and eating places

Review collected in partnership with Best Western
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2Thank Roger B
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Roger B, you have made my day. I especially like the words; excellent, very good, good, very nice (2) and close. Very descriptive indeed. Thank you again and we hope to see you again soon.

North Tonawanda, New York
Reviewed 25 March 2015

Gone to Tempe the last 3 years, last two times Hawthorne in one year what a difference toilet kept plugging up, told to take care of it ourselves , help wasn't there on Thursday, and what brought us back was the warm chocolate chip cookies, well forget that owners told employees, do not cook more than a dozen cookies a...

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3Thank Verna814
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Verna814 for taking the time to review us. I certainly apologize and regret that you were less than satisfied and I won't insult your intelligence with a bunch of excuses. Suffice it to stay that we will discuss your comments in depth and make adjustments accordingly. We do not like to disappoint and I hope you will give...

Fresh Meadows, New York
Reviewed 24 March 2015

overall the hotwl is very good.....nice rooms,good internet and business center,free breakfast includes hot items like eggs, waffles and meats.....the staff is very friendly and helpful....near mall if you like to shop shuttle to airport and baseball and price is reasonable.........my only disappointment was the last nite tub backed up overnite and was full in morning and could not taker...

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Helpful?
Thank Leonard C
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you very much for the terrific review of our hotel. We work hard at it and I think we have a great product in a very convenient location. Very sorry about the tub back up. I have reviewed the maintenance records and it appears that it was taken care of for the next guest. Thank you for letting us...

Reviewed 22 March 2015 via mobile

Nice rooms, wish the breakfast was more then microwave products. Some fresh fruit. Expensive time of year, but stay was good. Easy access to all our golf destination and restaurants. They need to try using didn't on towels.

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Helpful?
Thank Mark S
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Mark S for your nice comments. We appreciate that very much. I didn't quite understand your last sentence though. Something about the towels. If you have a moment, let me know if you would please. Again, thank you very much for staying with us and we hope to see you again next year during spring training.

waukesha, United States
Reviewed 19 March 2015

Stayed for a week and loved the place.Breakfast is great and the staff is the best.This is the 2nd year we stayed here and really enjoy everything.The pool is nice plus they have 2 gas grills so can cook a nice burger or steak right there.Will be back next year

Review collected in partnership with Best Western
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1Thank George B
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you George B for the outstanding review. You just can't buy marketing that replaces testimonials from people with first hand experiences like you have just given. Thank you again and we hope to see you again next year.

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall! ... more   less 

Additional Information about BEST WESTERN PLUS Tempe by the Mall

Address: 5300 S Priest Dr, Tempe, AZ 85283-1049
Region: United States > Arizona > Central Arizona > Tempe
Price Range: ₹ 5,899 - ₹ 9,853 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Tempe by the Mall 2.5*
Number of rooms: 157
Reservation Options:
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Also Known As:
Best Western Plus Tempe By The Mall Hotel Tempe
Best Western Tempe
Tempe Best Western
Hotel Style:
#3 Romantic Hotel in Tempe
#6 Business Hotel in Tempe
#6 Family Hotel in Tempe
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Tempe by the Mall staff and other travellers.
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7 months ago
Glenwood Springs, Colorado
over a year ago
Glenwood Springs, Colorado
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Tempe by the Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not near the lobby as it's too noisy, especially at 6am when cleaners assemble and breakfast is being prepared.”
268trishw, 29 Nov 2016 | Read review
“Lowest floor has lobby noise.”
drmarv036, 22 Nov 2016 | Read review
“I wouldn't have a preference”
jerryp141, 17 Nov 2016 | Read review
“W e stayed on 2nd floor facing street, a little noisy but had a good nights sleep.”
MargaretG380, 1 Nov 2016 | Read review
“Never show your best welter voucher until your room has been assigned.”
azcheesefan, 21 Aug 2016 | Read review
5 of 5