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Holiday Inn Express Surprise

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155 Reviews from our TripAdvisor Community

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Showing 153: English reviews
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Reviewed 2 days ago NEW

This hotel is everything I expect of a Holiday Inn Express. Friendly staff, very clean, modern room. Breakfast is industry standard. Fitness Center is industry standard for this size hotel. Pool and Hot Tub clean. Hotel is in a very open area with nice views of area mountains. Several blocks to Surprise Stadium and minutes to many restaurants.

Thank Bruce W
Ankeny, IA
Reviewed 1 week ago

Had a great experience at this hotel. Could've started off poorly as our room wasn't ready at roughly 5pm (despite checkin being at 3pm). They quickly compensated us for the inconvenience which only ended up being about 15 minutes. I appreciated them taking responsibility without any push from us. Overall the front desk staff was friendly and helpful the entire...

Thank dlh85royals
Overland Park, Kansas
Reviewed 4 weeks ago

Greta location to the stadium, about 6 blocks, which enable us to walk every day Free breakfast was pretty good and the staff was very friendly and accommodating Our room was huge, and very clean. It had Free parking - which is something you don't see much anymore It must be well made, as we stayed right next to a...

Thank Terri0826
Saint Charles, Illinois
Reviewed 4 weeks ago

With one of us working and one of us sort of stranded this was the perfect location. It's an easy walk to the Surprise practice facility for the Kansas City Royals and Texas Rangers. The Rangers were very accommodating to fans. It's also a nice stadium to watch a game. On the other hand, there isn't much to walk to...

Thank Farmerville
Long Island NY
Reviewed 17 February 2017 via mobile

We stayed here for two nights to visit family. Have nothing negative to say. King size bed was great, coffee machine in room, free coffee in lobby all the time, free breakfast. Great location on the edge of the desert. We have stayed at just about all the Holiday Inn Express in this area, this one was just as good....

Thank RCJ1
Kersey, Colorado
Reviewed 17 February 2017

The room was very nice, we were upgraded to queen suite because they didn't have a king bed for all the nights we were there, I would have rather had the king bed since we didn't need 2 beds or the suite, but it was very roomy and would be great for travel with kids. Breakfast was a little above...

Thank Sheri M
Shorewood, Illinois
Reviewed 23 January 2017 via mobile

Very nice rooms except they are noisy. We had a room on the end of the building so outside wall on one side. It was still noisier than expected. Have stayed at comfort suites, Marriott's hamptons etc. this had more noise. Breakfast was the usual but good and they kept it replenished and fresh. The best thing was the bed....

Thank Old_Sailor_W18
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for taking the time to review your stay with us. I am sorry about the noise in the building. As we get busier to the noise tends to strengthen. I am sorry if it tok away from your stay. I am glad to here you enjoyed the beds!

Rock Hill, South Carolina
Reviewed 4 January 2017

Very nice HI Express. We stayed here after the College playoff game (Go Tigers!). It was very convenient to the stadium (maybe a 30 minute drive). Our rooms were large, clean and comfortable. Breakfast is very good (I love their cinnamon rolls!!) Refrigerator and microwave in the room. I would definitely stay here again if in the area.

Thank RBonTheLake
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

I am glad you were able to enjoy the game, what a game! Thank you for the review.

Mesa, Arizona
Reviewed 18 December 2016

We wanted something kind of close to home but far enough to justify getting a hotel for the weekend. We chose Surprise to check out and this Holiday Inn Express. We've stayed at other properties and this was just as good. The beds were firm but comfortable. The room was clean and we had good housekeeping service. The staff were...

Thank Aljofred2travel
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the great review. I am happy to hear you enjoyed your stay with us.

Provincetown, Massachusetts
Reviewed 16 November 2016

we were passing through phoenix on a road trip and were looking for an inexpensive, clean place to stay. We found this place on a last minute availability page and were pleasantly surprised. The room was clean with a comfortable king bed. Breakfast was included and was better than expected. This place exceeded our expectations.

Thank Bob S
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

I am happy you found us on your road trip. Thank you for taking the time to review our hotel.

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 

Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard Ave, Surprise, AZ 85374-7601
Region: United States > Arizona > Central Arizona > Surprise
Price Range: ₹ 7,236 - ₹ 25,228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise
Hotel Style:
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
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Questions & Answers

Questions? Get answers from Holiday Inn Express Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor will at least insure no one makes noise above you. The view of the mountains is great from the west side rooms.”
 of 5 bubbles Farmerville, 28 Feb 2017 | Read review
“Rm 319 looks out over covered entry to hotel, not a great view, but not a brick wall. Close to the elevator, but the noise wasn't bad.”
 of 5 bubbles SheriM645, 17 Feb 2017 | Read review
“There is the Luck Air force base so you may see/hear some very fast planes,but only outside”
 of 5 bubbles eween49, 17 May 2016 | Read review
“Ask to be on the pool side for viewing”
 of 5 bubbles 415cynthiac, 29 Nov 2015 | Read review
“I think the rooms facing out the front, is toward the stadium, if the room face the west you can see mountain. But all rooms were good.”
 of 5 bubbles barbaral512, 20 Feb 2015 | Read review
5 of 5