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Residence Inn Phoenix NW/Surprise

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Residence Inn Phoenix NW\/Surprise
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227 Reviews from our TripAdvisor Community

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Showing 225: English reviews
Los Angeles, California
Reviewed 6 days ago NEW

Stayed at this location when my son played in a junior tennis tournament right down the street. And while the property is what you would expect of a newer Residence Inn -- I was totally impressed by the level of customer service. I was warmly greeted, received an appreciated upgrade (we're gold members w/ Marriott) and the process was quick...

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Helpful?
1Thank Rhonda M
Reviewed 1 week ago

The room was always cleaned and the staff was outstanding. We were residence for 4 months from July 2016 through October 2016. Everyone that works at this hotel needs to be congratulated on a job well done. The employees Dawn, Nahla at the front desk were so friendly and professional. The ladies in the kitchen, Angie, Mercedes, Cheryl & Oreta...

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1Thank Dianne P
Surprise, Arizona
Reviewed 4 weeks ago via mobile

I always stay at Marriott hotels and this one took the prize. From the front desk staff, especially Nahla, to the breakfast crew, to the housekeeping and grounds staff, everyone was friendly and appeared to take pride in their service. A staff that seems to enjoy their work is usually a reflection of positive management too. We have a service...

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1Thank Sharonannie12
Bozeman, Montana
Reviewed 4 weeks ago

We chose to stay at this Residence Inn because it was close to our relatives house. When we arrived at 2:55 we were told our room wasn't ready yet - check in time is at 3. We didn't have to hang out in the lobby for long - they found us a room. We ended up in the handicap room...

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Thank RHoward2014
Reviewed 4 weeks ago via mobile

Our tennis team stayed here for USTA Nationals. Special thanks to Matthew who was wonderful before and during our stay! The breakfast is excellent. The outdoor area is excellent. Can walk to the courts. The housekeeping staff is excellent and super friendly and helpful. Totally recommend!!!! If we qualify again for Nationals - and it's in Surprise- we will stay...

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1Thank Barb M
Salem, Oregon
Reviewed 1 November 2016

We got the USTA rate (not exactly cheap) but was a suite with kitchen and seating area. Room was clean and well supplied with ice maker in full size refrigerator. Quiet, comfortable, and quick elevators were all very positive pluses. Only negatives was mattress sloped off edges, air conditioner blew on bed at night intermittently, and downstairs computer would not...

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Thank jerryg g
Norwalk, Connecticut
Reviewed 29 October 2016 via mobile

I just want to acknowledge nalya at reception- she is so cheerful and went out of her way to make sure we had everything we needed. This and the place was completely booked with lots of groups - no easy feat. Great breakfast which was kept open a bit later to accommodate us. Really good customer service thank you

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1Thank CindyRowayton
Fleming Island, Florida
Reviewed 27 October 2016

This Residence Inn exceeded our team's expectations in every category during our four night stay for the USTA Nationals from the wonderful and competent front desk staff lead by Nahla and Mathew to the tasty breakfast buffets prepared by Cherie and Mercedes. The staff was friendly and accommodating. They handled all our requests with a professionalism rarely seen these days...

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Thank whitmire74
Avon, Connecticut
Reviewed 26 October 2016

I just returned from spending six nights in Surprise during the USTA National Tennis Tournament. The staff at the Residence Inn could not have been kinder and more accommodating. The women preparing the breakfast were amazing. This was not your standard chain hotel breakfast.The food was plentiful and delicious. Each morning there were some special items offering variety to the...

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Thank gak18
Seattle, Washington
Reviewed 9 October 2016 via mobile

The hotel was clean, room was well equipped w a great kitchen, and breakfast was good... however they allow guests to smoke on the property. So even though it's technically a "non-smoking" hotel, it permeates all over. Multiple times walking in/out of the hotel I had to pass through clouds of smoke. Twice I had to leave the pool area...

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Thank SeattleTraveler1313
samantha c, General Manager at Residence Inn Phoenix NW/Surprise, responded to this review

Hello Seattle Traveler1313, I am happy to hear that you had a good trip while visiting with us aside from the cigarette smoke. Arizona Law states that you have to be 20 feet away from any entrance to smoke. We have put stickers stating that on all of our entrance/exit doors and have a designated smoking area that we tell...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training. ... more   less 

Additional Information about Residence Inn Phoenix NW/Surprise

Address: 16418 N Bullard Ave, Surprise, AZ 85374-8805
Region: United States > Arizona > Central Arizona > Surprise
Price Range: ₹ 10,217 - ₹ 15,393 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Phoenix NW/Surprise 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise
Hotel Style:
#1 Business Hotel in Surprise
#1 Family Hotel in Surprise
#1 Romantic Hotel in Surprise
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Phoenix NW/Surprise staff and other travellers.
2 questions
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Surprise, Arizona
4 months ago
Walnut Creek, California, United States

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Questions? Get answers from Residence Inn Phoenix NW/Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on 1st floor because we had a pet. Always very quiet.”
 of 5 bubbles 344diannep, 25 Nov 2016 | Read review
“face east for best view (no buildings across street)”
 of 5 bubbles jerrygg2016, 1 Nov 2016 | Read review
“My husband and I shared a two bedroom/two bathroom suite with another couple and had plenty of space and privacy”
 of 5 bubbles whitmire74, 26 Oct 2016 | Read review
“Traveling with a disabled sister not needing a handicapped room, but first-floor near an exit for easy access to my vehicle. #103”
 of 5 bubbles Lorane, 13 Sep 2016 | Read review
“We had a King suite and it was great!”
 of 5 bubbles Pandorastwin, 9 Sep 2016 | Read review
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