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Comfort Inn & Suites Surprise

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Comfort Inn & Suites Surprise
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108 Reviews from our TripAdvisor Community

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Showing 108: English reviews
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Reviewed 4 weeks ago

Breakfast was hot and good. Rooms clean with friendly staff. Hotel is near several restaurants and has a pool; comfortable pillows and mattresses and you have a refrigerator ,free wifi. Large bathroom and plenty of closet space

Review collected in partnership with this hotel
Thank audreyw753
Rachel R, Operations Manager at Comfort Inn & Suites Surprise, responded to this review

Dear Audrey W, Thank you so much for the great reveiw. We here at Comfort Inn strive for excellence when it comes to our guests and their stay. If we could have done anything else better for you, please let us know. We loved having you as our guest and hope to see you again soon. Have a wonderful day.

Reviewed 4 weeks ago via mobile

We had a one night stay. Arrived about 8 pm and checking was easy and personable. Room was clean, bed was comfortable, bathroom fine and hotel was quiet. Good selection of foods at free breakfast. Free WiFi worked great.

Thank HowardTucson
Rachel R, Operations Manager at Comfort Inn & Suites Surprise, responded to this review

Dear Howard, Thank you so much for letting us know about your recent stay with us. We were delighted to know that everything went great for you, and hope that you visit us again soon. Please let us know if there was anything else we could have done better for you, as we loved having you as our guest. Have...

Hereford, Arizona
Reviewed 10 January 2017

Very nice and in a definite up and coming area. Wondered why a $90 room cost $189 until we got there and discovered that NASCAR was in town. Rooms very clean and large. Lighting was awful, Needed bedside lamps for night readers. Toilet paper was like sandpaper, TV remote only worked if you were standing close to tv, Needed light...

Thank FlipFlopPeki
Rachel R, Operations Manager at Comfort Inn & Suites Surprise, responded to this review

Dear FlipFlopPeki, Thank you for letting us know about your recent stay with us. We here at Comfort Inn & Suites hope that your visit to Surprise went well and hope that you visit us again soon. I would like to apologize for the issues you encountered, as we strive for nothing but the best when it comes to our...

Dallas, Texas
Reviewed 8 January 2017

Nice quiet hotel. Clean rooms and really friendly staff. If i had to stay here again i totally would. They made my very first trip to arizona a good one. Had zero problems with the property. The coffee they serve at breakfast was REALLY REALLY good.

Thank GpsGuy214
Rachel R, Operations Manager at Comfort Inn & Suites Surprise, responded to this review

Dear GpsGuy214, On behalf of the entire staff here at Comfort Inn & Suites-Surprise, we would like to say thank you for letting us know about you recent stay. We here at Comfort Inn strive to give all our guests the best in hotel accommodations and the very best in customer service. This being your first time to Arizona, we...

West Jordan, Utah
Reviewed 5 January 2017 via mobile

This a great place to stay. It a clean hotels. There is shopping center and restaurant right by the hotels. The breakfast was good and fulling. Also it is 15 minutes from the Cardinals stadium if you wanted to see an NFL game.

Thank Utewarriors
Rachel R, Operations Manager at Comfort Inn & Suites Surprise, responded to this review

Dear Utewarriors, Thank you for staying with us recently. We here at Comfort Inn & Suites- Surprise loved having you as our guest and hope to see you return soon. We hope you were able to enjoy the closeness of the area, with all the shopping and dining we have, if not, there is always something for you during your...

A TripAdvisor Member
1 review
Reviewed 3 December 2016

We had a great stay. The staff was very friendly and accommodating. The property is very clean and our room was very well kept . We were just stopping for the night had a great nights stay and the next morning breakfast was very good. They kept the dining area very well stocked and clean The breakfast had lots of...

Thank A TripAdvisor Member
Rachel R, Operations Manager at Comfort Inn & Suites Surprise, responded to this review

We were happy to hear that your stay went well and that your room was neat and clean for you, as we strive on guest perfection for all our guests. We hope you were able to enjoy the shopping center close to the property, if not there is always next time. We hope to welcome you back soon and safe...

Yuma, AZ
Reviewed 29 November 2016

We were there for 3 nights during Thanksgiving weekend. The room was clean, the bed was good, the breakfast was good. The room had a microwave and refrigerator. They are remodeling so there were no towel racks or pictures on the walls. The breakfast was eggs and a different meat every day either sausage, bacon, or ham, cereal, toast, waffles,...

Thank Treeless
Rachel R, Operations Manager at Comfort Inn & Suites Surprise, responded to this review

First and foremost, sorry for the delay in responding, but I would like to thank you for the review during your Thanksgiving weekend. I was happy to hear that you enjoyed the breakfast that was served and that the front desk staff was accommodating to you, as we take pride in every aspect of our property. Although, we will fix...

Angra do Heroismo, Portugal
Reviewed 28 November 2016

We stayed here during a USTA tournament. Very average hotel - carpet in halls is dated. Exterior is bare - void of trees and landscaping. Room was clean and staff was nice. Morning breakfast was a bonus.

Thank Karla M
Chanhassen, Minnesota
Reviewed 22 November 2016

This Comfort Inn was very nice and the morning breakfast buffet was excellent. We would recommend this place to stay. It was nice and clean and the staff was very good. Great location if in this area - close to restaurants.

Thank douglindak
Atascadero, California
Reviewed 17 November 2016

We were guests in Sept. 2016 at this fine motel. Really nice people there. The room was clean and quiet. The girls are very attentive and helpful. I will be back next business trip in the area. Leave a tip for the housekeepers will you? They work hard. Thanks ladies. God Bless you all.

1Thank Ron R

63 photos of this hotel

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Bathroom (1)
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Management photos: Courtesy of the property manager

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Room/Suite (33)
Business Centre/Function Rooms (2)
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Inn & Suites Surprise

Address: 13337 W Grand Ave, Surprise, AZ 85374-4070
Region: United States > Arizona > Central Arizona > Surprise
Price Range: ₹ 5,966 - ₹ 18,903 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Surprise 2.5*
Number of rooms: 86
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Also Known As:
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Surprise staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites Surprise staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of eating places close by and also a great Trader Joes just down the street.”
 of 5 bubbles FlipFlopPeki, 10 Jan 2017 | Read review
“All rooms are great.”
 of 5 bubbles 406ronr, 16 Nov 2016 | Read review
“third floor was good”
 of 5 bubbles BADABING_10, 25 Apr 2016 | Read review
“Bell Road and Grand Avenue are under construction at this time. Construction will be finished by end of 2016.”
 of 5 bubbles BoomerRhonda, 20 Apr 2016 | Read review
“ask for room at the back. Train can be annoying”
 of 5 bubbles 768pama, 5 Feb 2016 | Read review
5 of 5