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It's simple but everything is as expected. Staff was friendly, room was simple but clean and well stocked with towels and toiletries, the free breakfast had many choices and was cooked/available as one would expect, place was quiet, as one would want, and check out...More
On this trip we stayed in four different hotels. This hotel was the best! The only thing they didn't do right was give me a ground floor room as I had requested when I called and booked the reservation. The hotel wasn't busy during our...More
The lady checking us in was either a beginner or a not very efficient front desk clerk. Nothing was prepared and she was somewhat confused during the whole process. I asked for a top floor room and couldn't get one, which is usually not the...More
Response from GM H, General Manager at Holiday Inn Express Sierra VistaResponded 4 October 2017
Thank you for taking the time to write a review about your stay at the Holiday Inn Express, Sierra Vista, AZ. We also appreciate your loyalty to IHG and your input.
The staff was great! Hotel room was very clean! One of the best hotel breakfasts I've ever had. The fresh cinnamon rolls were great. Egg white omelets, fruit individually wrapped, coffee made fresh (not from a machine). They did a great job. The western theme...More
The hotel is located in a great location near restaurants and a shopping mall. The staff was very welcoming and paid attention to details. We enjoyed a room upgrade that was very spacious and comfortable. The amenities were standard for the bath, coffee keurig pods...More
Response from NordicgirlluvsAZ | Reviewed this property |
Tripadvisor in error sent me your question (I'm just another reviewer). My suggestion would be to immediately put a 5 star review on and reference back the previous 1 star review was an error. Then I'd try again to contact... More
Tripadvisor in error sent me your question (I'm just another reviewer). My suggestion would be to immediately put a 5 star review on and reference back the previous 1 star review was an error. Then I'd try again to contact Tripadvisor directly to see if they can remove the "1"
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"high floor away from the elevator and ice/vending machines"