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My husband and I stayed at the Sedona Summit for six nights in early December. Our brother in law is a member of the Diamond Resorts and was generous in gifting us his points this year. We stayed in a lovely two bedroom, two bathroom...More
Check in was a circus. We were sent to another building for VIP check in. Which really means we have a package for you and we're going to try to sell you either another TIMESHARE. Completely unnecessary. We called to verify rooms were ready, yes,...More
2 Thank Ayse_7
Response from Diamond R, Manager at Sedona Summit ResortResponded 15 December 2015
We would like to extend a sincere apology to hear that your check-in was not a smooth one. VIP check-in is meant to be swift and undisturbed. As a vacation ownership organization, our team may extend the offer to attend a presentation. Many will accept...More
All the staff are so awesome and friendly. We had an issue with the closet door and they immediately sent someone to fix it. Everything is first class. The sales pitch was a bit pushy and it did last over the 90 minutes. Their location...More
Website that we found the room on was misleading stating views of the red rock hills and mountains. Did not. Sold us a plan to go to a timeshare presentation and were told we could go to the San Luis Bay, Ca location. We called...More
3 Thank Dawn M
Response from Diamond R, Manager at Sedona Summit ResortResponded 17 December 2015
We greatly appreciate the feedback from your experience with us. Although this feedback was hard to hear, it is vital information needed to pin-point exactly where our team needs improvements. We strive to provide a welcoming environment that allows our guests to relax upon arrival....More
Would have received five stars had it been easier to get my deposit back for the time share presentation. It took many phone calls and emails but I finally received my refund.
Stay 5/5, Gorgeous resort, fantastic reception and staff. Room was great! Would return.
Response from dsaenz1972 | Reviewed this property |
Ummm, so you have a reservation for a studio. Well, I stayed there last February for one night but not sure if was a studio. ( was only for my self ), the unit has a kitchen ( with counter with chairs ,stove, microwave... More
Ummm, so you have a reservation for a studio. Well, I stayed there last February for one night but not sure if was a studio. ( was only for my self ), the unit has a kitchen ( with counter with chairs ,stove, microwave, coffeemaker, dishwasher, lots of silver ware, pots,etc ) I was really was surprise all those were there like in house fully equipped . And everything super clean and organized!
Also I had bathtub next to shower and one bedroom with king size bed. There’s a a big sofa with dinning table and chairs.
Easily 4 people can be there. ( or more with small kids )
I recommend to call the hotel and doble check the studio you reserved comes with all the incredible amenities I just mentioned ( I just described a few )
I hope that helps ! This hotel totally worth it every penny !