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Extended Stay America - Phoenix - Scottsdale

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Extended Stay America - Phoenix - Scottsdale
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102 Reviews from our TripAdvisor Community

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Showing 100: English reviews
North Plainfield
Level Contributor
4 reviews
Reviewed 2 weeks ago via mobile

One of the worst hotels I've stayed at in ages. This place is dirty! I mean even the sheets have stains and are at best military grade. The fact that my original king size room had a toilet which leaked all over the floor and the only had a smaller room available that still had maintenance issues and wouldn't provide... More 

Helpful?
Thank kellyrI1004ZG
Jersey City, New Jersey
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

This location is PERFECT if you want to be in the center of Scottsdale. This location is near Fashion Square and The Quarters. This location is near the malls and all eateries. If you don't want to be to far from everything this is the location to stay but you won't have comfort. The bed was shaky and there wasn't... More 

Helpful?
Thank Maroonsabr
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 October 2016

This place was a dive. There were rats outside and the grab and go breakfast was a farce. It consisted of old packaged muffins and no fruit. I couldn't wait to get out of there. Had we not arrived from out of state at night, we would not have stayed there at all.

Helpful?
2 Thank queenalways
Flagstaff, Arizona
1 review
Reviewed 29 September 2016

Taz was AWESOME!! She is a KEEPER! She worked out my botched Booking.com reservation with grace and ease, all while dealing with another patron who was confused about his reservation details, another looking for pans to cook in, and the phone ringing almost nonstop!!! AND cleaning up spilled coffee. I want her checking me in wherever I go!! As to... More 

Helpful?
Thank WINROB1100
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I appreciate you bringing your experience to our attention. I am grateful for the feedback you provided so we are able to continually improve our hotel, especially you praise of one of our staff members. If you have any additional feedback, please reach out to me at psc@extendedstay.com. It would be our pleasure to have you stay with us again... More 

Montana
Level Contributor
139 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 September 2016 via mobile

I booked a room there and prepaid with credit card. Got there around 300 pm and the time me they gave my room away. Oops sorry they said. Had to run around to find another room that I paid more for. Kiss mine extended stay. A reservation is a reservation. Go somewhere else if u wanna stay.

Helpful?
1 Thank trn81
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were unsatisfied with your experience at ESA. Please accept my apology. I discussed your comments with our team, and we will make sure that reservations are honored. If you have any additional feedback, please reach out to me... More 

Sun City West, Arizona
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2016

I really didn't know what to expect about this place because of the location and price. I stayed there for both but I am not to sure if I would stay there again. I tried to check in early and when I was told I had to wait for another hour I didn't mind. But when I came back to... More 

Helpful?
1 Thank williammL7558GN
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

The feedback provided in your review is much appreciated. Please accept our most sincere apologies for your recent experience. I met with our staff, and we will make sure that this issue is not repeated by implementing better commuincation and customer service when assisting guests. I am grateful for the feedback you provided so we are able to continually improve... More 

Prescott, Arizona
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 September 2016

My husband recently had a hip replacement in Scottsdale, and it required a two night stay at a hotel. We purchased the hotel through Priceline. When I arrived, I asked the clerk, Bryce, for a handicapped accessible room due to my husband's surgery. He said no, because I booked it through Priceline and paid too little. (They had to approve... More 

Helpful?
1 Thank Lynn P
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I will follow up with my team to prevent this type of incidents from happening again. The staff and I appreciate your comments, as... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 September 2016

I was scheduled consultation at the Mayo Clinic for treatment. The room was not clean. the shower was inadequate. I let the cold water run for 1/2 hour and still did not get cold water. There was no Ice machine, we were told it had broken down and been removed. I asked for ice trays for refrigerator and was told... More 

Helpful?
2 Thank Patricia C
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Your review for our hotel was recently brought to my attention. Please accept my most sincerest apologies about your stay. The miscommunication and lack of customer service you received is regrettable. Our staff will be informed not only about fixing the issues in your room, but also on communicating our amenities to guests properly. Thank you for bringing these incidents... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2016

smells the minute you walk in elevator is filthy...there was a pile of garbage in elevator lobby on third floor that nobody touched for 2 days. rugs old and filthy no amenities at all. wifi worked...but the free one was very slow...they want you to pay to upgrade

Helpful?
1 Thank y307882
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for your recent review of your stay. To prevent this from happening again, our team is working to ensure the trash is never piled up and the hotel has a fresh smell. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity... More 

Peoria, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2016 via mobile

I will NEVER stay here again. I have never been so grossed out with the bad smelling rooms. Then they gave me a room that had dog hair all over the bed. I had to go back up to the front to switch rooms which was a huge inconvenience. I felt as if the sheets in the second room weren't... More 

Helpful?
2 Thank mackdizzle
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for taking the time to write a review of your stay. The bad smell in the room and the condition of the sheets you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is going to be walking every room and checking that sheets are... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Phoenix - Scottsdale

Address: 10660 N 69th St, Scottsdale, AZ 85254-6161
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: ₹ 5,745 - ₹ 12,516 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Scottsdale Hotel Scottsdale
Extended Stay Scottsdale
Scottsdale Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Scottsdale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay elsewhere.”
 of 5 bubbles queenalways, 16 Oct 2016 | Read review
“If you want to used the kitchen you have to asked for everything...”
 of 5 bubbles williammL7558GN, 26 Sep 2016 | Read review
“skip this hotel... do yourself a favor”
 of 5 bubbles y307882, 16 Aug 2016 | Read review
“Loved the bed and never heard anything the whole time I was their .”
 of 5 bubbles G7831SPedm, 4 Jul 2016 | Read review
“Look at another hotel.”
 of 5 bubbles KellyO_12, 25 May 2016 | Read review
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