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Extended Stay America - Phoenix - Scottsdale

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Extended Stay America - Phoenix - Scottsdale
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111 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Start your review of Extended Stay America - Phoenix - Scottsdale
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Reviewed 3 weeks ago

Avoid this hotel! I stayed here several times for business over a few months. First of all, don’t expect much like cleaning your room each week. This hotel is constantly understaffed and you are lucky to even find anyone working the front desk. The grab and go breakfast is a joke. If you are lucky you might get some old...

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Helpful?
Thank CRVD-SEATTLE
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for choosing us once again. Please accept our apologies for your experience in not meeting your expectations with our amenities and for the reservation issues. I am also sorry that my front office team fell short of providing you with the service you deserve. I have shared your feedback with them and have taken measures to ensure you...

A TripAdvisor Member
Aurora, Colorado
Level Contributor
6 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

Upon our arrival March 22nd 2017, we discovered there's no coffee maker, nor any of the kitchen utensils, went downstairs to inquire about the missing items and we were told by the male evening clerk, that we must check out everything from the front desk,however he didn't really have much of anything left, he also said the the hotel guests...

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Helpful?
Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Please accept my sincere apologies for our hotel not living up to your expectations. I am disheartened to read about the service problems you experienced with my front-desk team. This is not the typical feedback we receive about our staff and the service. We are also very sorry for the housekeeping issues you experienced and the inconvenience it caused. Remedial...

Scottsdale, Arizona
Reviewed 3 weeks ago

Booked 6 rooms for our Staff and a couple more for our National guests and not one person had anything good to say about the hotel. They thought is was the worst hotel they stayed at. Not clean, asked to share a room with a stranger, reservation not right.

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Helpful?
Thank bdamore
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

We are terribly sorry about the issues you experienced with your reservation and even more for not resolving it to your satisfaction. Your comments have been discussed with the team, and we are reviewing our procedures to ensure such instances does not happen again. We also regret any other inconvenience caused, and please give us another chance to make a better...

Modesto, California, United States
Reviewed 20 March 2017 via mobile

Upon arrival, this hotel seemed like it would be fine. The first employee we encountered at check-in was pleasant enough. However further interactions with the staff was less than stellar. After sleeping one night in the extremely uncomfortable bed we attempted to get more pillows. For the queen size bed there were three very flat pillows. When I inquired at...

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Helpful?
Thank DougR373
Prescott, Arizona
Reviewed 20 February 2017 via mobile

The room is relatively clean except for the strong urine smell in the bathroom. If you need a good exfoliating the towels will do it for you. The location is great and the area seems safe. However, I have been questioning if there is any management. It took me a day and a half to get a pillow for the...

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Helpful?
1Thank Karen F
Fort Worth, TX
Reviewed 16 February 2017 via mobile

Stayed here for 3 nights. Didnt think i had a trashcan in my room, house cleaning came to give me one, and showed me where it's hidden (in cabinets to right of sink), and the one in there was filled to the top with old food, beer bottles, etc. Gross! Found a hair in the shower, resembling a pube. Ac...

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1Thank SboomFW
San Diego, California, United States
Reviewed 16 January 2017

I had a prepaid reservation with this hotel booked through Hotels.com/Expedia. About a hour and a half before arriving, during a long drive form San Diego, I called to ensure arrival at the correct Extended Stay America hotel (there are 3 in Phoenix) and was told that it was first come-first served and my room would likely already be gone...

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Helpful?
Thank Jerry F
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Your review recently caught our attention. Please accept our apologies on the lack of customer service you received. It is true that when booking through third-party sites, a room is not guaranteed; however, that does exclude the lack of service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We...

El Paso, Texas
Reviewed 5 December 2016

I just returned this evening from my trip to Scottsdale. We had travelled to the Phoenix area for my sons hockey tournament and got a great deal at this hotel. After booking the hotel I read some reviews that honestly had me worried. I read about bad service and unclean property and rooms. I went ahead and stayed at the...

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Helpful?
Thank epmike1687
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for your recent review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at psc@extendedstay.com. It would be our pleasure to have you stay with us again in the future to show you our positive strides...

North Plainfield
Reviewed 18 November 2016 via mobile

One of the worst hotels I've stayed at in ages. This place is dirty! I mean even the sheets have stains and are at best military grade. The fact that my original king size room had a toilet which leaked all over the floor and the only had a smaller room available that still had maintenance issues and wouldn't provide...

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Helpful?
Thank kellyrI1004ZG
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that you were not pleased with our services. Please accept my apology. Your comments were reviewed by our staff, and we will make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your...

Jersey City, New Jersey
Reviewed 15 November 2016 via mobile

This location is PERFECT if you want to be in the center of Scottsdale. This location is near Fashion Square and The Quarters. This location is near the malls and all eateries. If you don't want to be to far from everything this is the location to stay but you won't have comfort. The bed was shaky and there wasn't...

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Helpful?
Thank Maroonsabr

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Phoenix - Scottsdale

Address: 10660 N 69th St, Scottsdale, AZ 85254-6161
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: ₹ 4,562 - ₹ 6,874 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale 2.5*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Extended Stay, Expedia, Priceline, Travelocity, Hotwire, TripOnline SA, getaroom.com, Cheap Tickets and HotelQuickly so you can book your Extended Stay America - Phoenix - Scottsdale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Phoenix/Scottsdale Hotel Scottsdale
Extended Stay Scottsdale
Scottsdale Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Scottsdale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see the room before you check in.”
CRVD-SEATTLE, 7 Apr 2017 | Read review
“Find another hotel”
496jerryf, 15 Jan 2017 | Read review
“stay elsewhere.”
queenalways, 16 Oct 2016 | Read review
“If you want to used the kitchen you have to asked for everything...”
williammL7558GN, 26 Sep 2016 | Read review
“skip this hotel... do yourself a favor”
y307882, 16 Aug 2016 | Read review
5 of 5