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Extended Stay America - Phoenix - Scottsdale - Old Town

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Extended Stay America - Phoenix - Scottsdale - Old Town
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120 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Phoenix - Scottsdale - Old Town
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Showing 117: English reviews
Florida City, Florida
Reviewed 7 May 2016 via mobile

When I went up to my room the walkways are filthy dirty looks like they haven't been cleaned in years seriously ask the clerk why they haven't been cleaned and she said it was normal wear and tear I told her that they were just dirty she said she would make a note of it I'd be finding new management...

Thank Mitchell R
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in...

Reviewed 3 May 2016

We were woken up 3 am 2 nights in a row by people shouting, fighting violently and using foul language. Hotel staff was nowhere in sight and nobody interfered. Room needs updating - A/C and fridge are extremely loud at night, bath tub old and scratched up, kitchen cabinets look like they were chewed up by a dog, stove top...

Thank unknown p
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the overall condition of your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a...

Reviewed 16 April 2016

Horrible! Blood stains on a pillow, dust everywhere the desk chair covered with stains. Kitchen completely empty! Not even a coffeepot! A c controls were so filthy I had to cean off black dirt to touch them. Bring a bottle of Clorox spray you will need it! We had a handicapped room that was entirly inaccessible.

Thank W442GLdonm
Pueblo, Colorado
Reviewed 17 March 2016

This was a small room and was quite dirty. I broke a microwave glass tray and called for help and it never came. I am afraid it may never be because of the limited service. The management does not clean up the excessive trash on the premises. Very nice manager.

Thank David B
Reviewed 6 March 2016 via mobile

Pros: Location! Location! Location! Decent thick towels that aren't gritty Clean Kid had fun in the pool and had it to himself at 6pm Cons: Beds aren't very comfortable, unless you like them soft Rooms are small and tight with 4 people A friendly roach decided to say hi in the bathroom, scaring the crap out of me No clean...

Thank Shannon H
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for sharing your experience with us. Please accept our apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Still, I am pleased to read that our location was convenient for your needs. Your feedback is very important to...

Wheaton, Illinois
Reviewed 3 March 2016

The only good thing was the location. It is an easy walk to old town Scottsdale, but being familiar with the facility now, I would not rebook the motel. The room was very tight, the linen's coarse and a few items needed repair. The motel staff offered to change our room, but since we were not in the room much...

1Thank pam20142016
Yuma, Arizona
Reviewed 25 February 2016

poor customer services, i was locked out after 2am had to sleep in my car. i was promised a free night and that it would be sent in the mail of course it never came. just one more let down with this motel.

Thank Dusty N
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will work with our night staff to ensure we are responding to guest needs in a timely manner. Additionally, please know that our night attendant...

Reviewed 8 February 2016

Vince at the front desk insisted it was hotel policy that ALL guests present IDs. Whoever heard of this? He could present no proof of this when asked where this was written. We tried using the phone to call the front desk. Either it did not work or Vince did not answer. Dirt and grime were present on walls, next...

Thank thegoodaunt
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to meet your expectations. All Extended Stay America properties require that all of our guests present identification before staying or occupying a guest room. As this hotel’s manager, I can assure you that I have retrained our...

San Francisco, California
Reviewed 23 January 2016

Check in: Was slow. Front desk agent looked overwhelmed. Lobby: Tiny, cluttered, dim lighting, uninviting. Room: Dirty. Bedsheets didnt smell fresh. Hair in the sink and tub. Half a roll of toilet paper, dirty toliet stains. Microwave dirty, and ther was krud arounf the sink and stovetop area. I didnt even dare to open the fridge. No Amenities Check out:...

Thank Justtnik
San Diego, California
Reviewed 4 December 2015

These extended stay locations work well even if you're not planning an "extended stay". They come equipped with an electric burner stove, microwave and full size refrigerator which allows for in-room cooking and food storage. also has a full screen TV with several local and cable channels. So if you're on a tight budget this place could work for you....

Thank Steve V

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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Scottsdale - Old Town

Address: 3560 N. Marshall Way, Scottsdale, AZ 85251 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: ₹ 4,149 - ₹ 6,612 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale - Old Town 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Homestead Studio Hotel Scottsdale
Homestead Studio Suites Scottsdale
Homestead Scottsdale
Homestead Suites Scottsdale
Scottsdale Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Scottsdale - Old Town staff and other travellers.
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Questions? Get answers from Extended Stay America - Phoenix - Scottsdale - Old Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another motel”
nancysF5896NH, 11 Apr 2017 | Read review
“DO NOT STAY HERE. THERE ARE There are no good rooms in my opinion. Stay away.”
wackedout, 29 Nov 2016 | Read review
“We asked for high floor back of building, we got the bottom floor front!”
W442GLdonm, 15 Apr 2016 | Read review
“Second floor in the back”
H2425GDdavidb, 17 Mar 2016 | Read review
“Request a room away from the lobby area”
stevev587, 4 Dec 2015 | Read review
5 of 5