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Extended Stay America - Phoenix - Scottsdale - Old Town

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Extended Stay America - Phoenix - Scottsdale - Old Town
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110 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Kenosha, WI
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 days ago NEW

Do not waste your time or money. I wished I had looked it up first before booking. It was in a location where I needed to be to meet up with friends from WI who had relocated to Scottsdale. We had less than a 1/2 roll of toilet paper. The curtains, carpet and kitchen were dirty. The microwave did not... More 

Helpful?
Thank wackedout
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels.... More 

Columbus, Ohio
2 reviews
Reviewed 3 weeks ago

Promised a room with 2 beds. Confirmed. In writing. Only 1 room bed available. Clerks says it happens all the time. No discount offered for 1 bed room rate. No hangers. Asked for, never delivered. Only holes, where a bathroom hook used to be located. Room was clean and location was good

Helpful?
Thank mamiller562016
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for your recent visit and for taking time to share your thoughts. We are thrilled to know you appreciated the location as well as the cleanliness of the room but we sincerely apologize for not meeting your expectations with room request. We strive to provide our guests with the best accommodations and excellent service and I apologize that... More 

1 review
Reviewed 18 October 2016

Taz at the check in counter was very helpful and super pleasant. She put a smile on my face and seemed to treat everyone with respect and courtesy in spite of what appeared to be a pretty stressful time. room was clean and plenty of plugs.

Helpful?
Thank David G
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America-Phoenix - Scottsdale - Old Town. We loved reading your wonderful comments about Taz’s excellent service and hospitality. She will be thrilled to know her efforts are recognized and that you took the time to single her out in your review. We... More 

Las Vegas, Nevada
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 October 2016

I have stayed at quite a few Extended Stay Americas and always had a great experience. This Extended Stay should be closed. I have written to the hotel and received no answer from them so I am going to drop my rating of the property from a 2 down to a 1. When I arrived at the hotel on September... More 

Helpful?
Thank wolfsong88
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for taking the time to share your experience and for being our guest. I am so sorry for the reservation issues you encountered and for the poor service received from our entire staff. Our staff is trained to treat every guest and situation with the utmost professionalism and hospitality. I am also sorry for the unresolved financial issue.... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2016 via mobile

Ideal area, very central to everything no matter east west north or south. Accessible to freeways. The room has a kitchenette with refrigerator, microwave, and small stove. As a little table nook to eat at.

Helpful?
Thank Randall S
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for your recent stay with us, and we appreciate you taking the time to share your feedback. We are happy to read that you liked our convenient location and your well-appointed room. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager More 

Mankato, Minnesota
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 September 2016

We are staying here right now because Expedia took so long to try to find us another place that it got dark outside and we are afraid to drive in the dark in this area. It is awful. No dishes, no exercise area, lumpy beds, dirty sheets, dirty carpet, dirty, dirty, dirty. No hair dryers, no printer, so very basic.... More 

Helpful?
Thank Teen6818
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for your candid review, we apologize your stay was less than perfect. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2016 via mobile

What can be said, well we should have stayed with our original at the Holiday in suites. The room is beyond filthy. The tub doesn't drain. The mattress covers are dirty. The shade covers are disgusting and obvious signs this non smoking room has been smoked in. The complementary soap was new but it was way too obvious that the... More 

Helpful?
Thank travelleronca
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable... More 

Payson, Arizona
1 review
Reviewed 26 August 2016

The Manager was extremely rude to the point of be hostile. Customer service was terrible. Staff members walked around with frowns and didn't speak to customers. Making reservations at this motel was hassle. The room was dirty with garbage left behind.

Helpful?
Thank Ladynadesert
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for letting us know about your stay. I was extremely concerned to read your comments and apologize for our staff member not treating you with kindness and respect. Our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken... More 

Regina, Canada
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2016

Rooms were very small but clean and had everything I needed to prepare meals. Staff were friendly and helpful. Air conditioning was just enough to keep room cool. Quiet location close to lots of attractions.

Helpful?
Thank DebraARegina
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

We appreciate you choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town and for the great feedback. It's nice to read that you had a comfortable stay and you found your room with a kitchenette perfect for your needs. We are also glad that you enjoyed the good value we offer, our central location as... More 

Macedon, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2016

Colleen was a great help to me when I checked in and even at late night when my key had a problem they were there. I had a Great stay here at the Scottsdale Extended Stay the room was completely remodeled. I would return to this hotel again...Thank You..

Helpful?
1 Thank ainy43
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for writing such a wonderful review of our hotel. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest and assist you with whatever you need, so your recognition of the service you received from Colleen means a... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Scottsdale - Old Town

Address: 3560 N. Marshall Way, Scottsdale, AZ 85251 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: ₹ 4,500 - ₹ 10,569 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale - Old Town 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Homestead Studio Hotel Scottsdale
Homestead Studio Suites Scottsdale
Homestead Scottsdale
Homestead Suites Scottsdale
Scottsdale Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Scottsdale - Old Town staff and other travellers.
1 question
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Questions? Get answers from Extended Stay America - Phoenix - Scottsdale - Old Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DO NOT STAY HERE. THERE ARE There are no good rooms in my opinion. Stay away.”
 of 5 bubbles wackedout, 29 Nov 2016 | Read review
“We asked for high floor back of building, we got the bottom floor front!”
 of 5 bubbles W442GLdonm, 15 Apr 2016 | Read review
“Second floor in the back”
 of 5 bubbles H2425GDdavidb, 17 Mar 2016 | Read review
“Request a room away from the lobby area”
 of 5 bubbles stevev587, 4 Dec 2015 | Read review
“The rooms on the south side are quite and there is nice landscaping.”
 of 5 bubbles tracye329, 4 Aug 2015 | Read review
5 of 5
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