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Extended Stay America - Phoenix - Scottsdale - Old Town

ExtendedStayUS$ 70*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 70*
US$ 71*
US$ 70*
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Extended Stay America - Phoenix - Scottsdale - Old Town
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120 Reviews from our TripAdvisor Community

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Showing 117: English reviews
Start your review of Extended Stay America - Phoenix - Scottsdale - Old Town
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Northern Virginia, Virginia
Reviewed 11 April 2017

This motel is awful. Definitely not as described or pictured when viewed online. We arrived late at night, planning on an 8 day stay. First thing, the air/heating unit would not even turn on. Went down to the office to complain, and the night clerk offered to "look at it". We declined, said we'd tough it out for one night...

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Helpful?
Thank Nancy S
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Nancy, I was disheartened to read your review. We sincerely apologize for the issues you encountered with your room and regret that we did not resolve it to your satisfaction. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again....

Macedon, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 23 June 2016

Colleen was a great help to me when I checked in and even at late night when my key had a problem they were there. I had a Great stay here at the Scottsdale Extended Stay the room was completely remodeled. I would return to this hotel again...Thank You..

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1Thank ainy43
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for writing such a wonderful review of our hotel. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest and assist you with whatever you need, so your recognition of the service you received from Colleen means a...

Albany, New York
Reviewed 31 March 2017

The layout of the rooms is prison like. One window that looks out onto the walkway that leads to all the rooms. The 'kitchens' and bathroom are in sore need of an upgrade. There are no elevators and the stairs are strewn with cigarette butts. This is a dump. Avoid it.

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Helpful?
Thank Telegent
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Telegent, thank you for your feedback about your stay with our hotel. I apologize that our facility fell short of your standards. I am sharing your comments with my team as we work to update and refresh our hotel. Until that time, we will make ensure we are delivering the cleanest facilities to our guest. We hope you will reconsider...

Lakewood, Washington, United States
Reviewed 27 March 2017 via mobile

We went down for a couple days off and thought this would be nice. Walking distance to old town. Booked thru booking.com which we will not use again. When arrived were told only had smoking rooms, but later found out still had non smoking available.. as we arrived late and were meeting friends went to room to find it disgusting....

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Helpful?
Thank Richard W
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Richard, we appreciate you bringing your experience to our attention. I sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. Please know your feedback has been shared with the entire teams to ensure a review of...

Billings, Montana
Reviewed 21 March 2017 via mobile

Have stayed here several times in the past, but never will again. When we checked in, the woman at the front desk acted like we were an inconvenience. When we got to our room, it was disgusting! We had to wipe everything down with Lysol wipes, the toilet seat was broken, there was no cold water, the shower was filthy,...

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Helpful?
Thank nomadsRUs
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for staying with us once again. Please accept my apologies for the issues you experienced during your stay. Your comments have been discussed with all the concerned teams, and we are reviewing our procedures so that no future guest encounters the same. Please be ensured that I will use this as a training opportunity to improve our service...

Folsom, California
Reviewed 21 March 2017 via mobile

I stayed here in 2016 and it wasn't great, but the manager explained that they were remodeling and promised that she would make it up to me if I came back this year. The rooms are still not remodeled. The beds are uncomfortable and the rooms are not nice. The new GM did not honor the previous manager's pricing promise...

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Helpful?
Thank Sharks11
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I am disheartened to read that we did not live up to our standards and apologize that your stay was less than satisfactory. I appreciate your feedback and will share it with the appropriate individuals in my organization to see where we can make improvements. We are confident you will have a much more positive experience on a return visit,...

Reviewed 5 March 2017 via mobile

$200+ per night doesn't get you a single room cleaning during your stay. You have a kitchenette with no dishes or utensils; you have to request them. No dish soap comes with it, and they say they wash your dishes for you, but no one services the room, so... Bedsheets uncomfortable, no ventilation in room, room so tiny that the...

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Helpful?
Thank linglingshingaling
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I am sorry for the disappointing stay you had with us. Please accept my apologies for the service issues you experienced during your visit. To respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, and we are happy to provide this at your request for a minimal fee. If we did not communicate this...

Dublin, Ohio
Reviewed 23 February 2017 via mobile

This place is a dump. My husband and I are, unfortunately, staying in Scottsdale during spring training season (unrelated) when hotel rates are increased to ridiculous rates. This hotel is no exception. It's old and worn out. There are drunks wandering the property. We bravely and mistakenly had the front curtain open yesterday until a hooker put her face right...

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Helpful?
1Thank Melissa B
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Melissa, Thank you for staying with us and posting your review. We are sorry you had some challenges with different aspects of your stay with us. We would have gladly changed you to another suite had we known of theses issues to ensure your complete satisfaction. We will be working to improve our service with the goal of making your...

Hobart, Indiana
Reviewed 19 February 2017 via mobile

We stayed in old town, nice workers. If your expecting any frills forget it. You get towels and a dirty room. Had to buy cleaners for this trip. No housekeepers ever. I was there for 2 weeks. Good location. Good coffee. Oh breakfast , hmmm a couple packs of oatmeal and some generic muffins on a stand... and occasional cookie...

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Helpful?
Thank Bigredred
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Feedback is a tool we use to ensure we area always getting it right for our guests. We are sorry there were some areas of disappointment for you during your stay. We have housekeeping on a weekly basis and our express service is available upon request. We are pleased that our staff, coffee and breakfast made a positive impression and...

Salt Lake City, Utah
Reviewed 26 December 2016 via mobile

This place was filthy. When my husband and I arrived we were given a room that hadn't been cleaned. (Beds were stripped, etc) We went back to the office and they assigned us a new room which the desk clerk assured us was"immaculate." Needless to say, their standards are pretty marginal. The bathroom was soiled, carpets nasty, and a layer...

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Helpful?
Thank Drreddog
00esa, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for being a valued Extended Stay America guest and for taking the time to complete a review regarding your visit. We apologize if your experience was anything less than exceptional and we appreciate knowing what we could do to improve. The feedback you have provided will be used to improve the overall experience for our guests. Thank you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Scottsdale - Old Town

Address: 3560 N Marshall Way, Scottsdale, AZ 85251-5509 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: ₹ 3,953 - ₹ 5,768 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale - Old Town 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Homestead Studio Hotel Scottsdale
Homestead Studio Suites Scottsdale
Homestead Scottsdale
Homestead Suites Scottsdale
Scottsdale Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Scottsdale - Old Town staff and other travellers.
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Questions? Get answers from Extended Stay America - Phoenix - Scottsdale - Old Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another motel”
nancysF5896NH, 11 Apr 2017 | Read review
“DO NOT STAY HERE. THERE ARE There are no good rooms in my opinion. Stay away.”
wackedout, 29 Nov 2016 | Read review
“We asked for high floor back of building, we got the bottom floor front!”
W442GLdonm, 15 Apr 2016 | Read review
“Second floor in the back”
H2425GDdavidb, 17 Mar 2016 | Read review
“Request a room away from the lobby area”
stevev587, 4 Dec 2015 | Read review
5 of 5
ExtendedStay
US$ 70* /night
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Prices are for 1 room, 2 adults
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