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Crossland Phoenix - Metro - Black Canyon Highway

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104 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Phoenix - Metro - Black Canyon Highway
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Showing 102: English reviews
Mcconnelsville
Reviewed 27 January 2015

booked a non smoking room for a week got to motel and they gave us a stinky dirty room that smelled like 15 people had smoked in it for a week staff was unable to help us so we went and bought 2 cans of Lysol and tried to make the best of it but after spending 3 days we...

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Helpful?
4Thank Guy S
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Guy - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your room smelling like smoke when you booked a non-smoking room. To make sure this doesn't happen again, I am inspecting rooms personally so I can work to eliminate the smoke smell in advance. I...

Reviewed 27 January 2015

Do not stay here if you expect any degree of courtesy or customer service... or if you want a NONSMOKING ROOM. Received such poor customer service from Darby, I will NEVER stay at this hotel chain ever.

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4Thank waynep58
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the poor customer service you received during your stay. To prevent this from happening again, our staff is being trained further on customer service skills. We strive to provide the best service possible to all of our guests and we assure you that...

Arizona
Reviewed 27 January 2015

Dirty dirty room. Walk in and the dish washer is missing and has a gross empty blank space where it should've been. The first cooler was broken. Found hair all over counter tops in bathroom. Toilet was horrific. The light is too dim to even see to take a shower. The lamp shade was even crooked...that's how bad it was....

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1Thank sdjfhaskhf
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

I recently read your comments about your stay with us. Please know that we are sincerely sorry that the cleanliness of your room was less than up to our standards. I discussed your comments with our staff, and we are actively working to make sure each room is cleaned per our expectations. Thanks to your feedback, we can continue to...

Reviewed 24 January 2015

My boyfriend and I booked a room at this hotel three months ago and arrived last night only to find out that they had given our reservation to someone else. I booked through the hotels website and requested a king non-smoking room. I even called the day before to confirm that I was still going to get this accommodation as...

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Thank Jennifer P
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Jennifer - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your reservation issues. We had you checking in on 1/23 and your reservation was cancelled on 1/24. To make sure this doesn't happen again, I am instructing our staff to call our guest(s) before cancelling...

Moscow, Russia
Reviewed 9 January 2015

I stayed in Extended Stay Hotels in different cities many times, and I usually like them very much. They have a kitchen, a small breakfast, laundry facilities... Black Canyon Extended Stay is much worse than any of other Extended Stays I ever stayed in. It is very old and very dirty, very small, it is not really possible to cook...

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Thank Altoslik
Reviewed 8 January 2015

Lisa. The owner of hotel made me and my baby father stay great! As well as Frank in service. Thank you Extended stay (Lisa) the staff will fix any problems such as towel shortage toilet paper etc. Rob, Daniel, Darby, Jimmy and Mariah and Mary their staff are easily five star! The location is not the best because i feel...

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Thank karented
Las Vegas, Nevada
Reviewed 15 December 2014

From blood on the curtains, to stained pillows and mattresses this place was horrible! If you are smart, you will stay away from this location! The hot water didn't work at first but they fixed it. I wish they would not have because when the bathroom steamed up, the smell of mildew and urine was overwhelming. The floors were stained...

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2Thank paullA4529WC
Reviewed 9 December 2014

Stayed there for 3 days and got woken up every night 3-5 times with other room noise and outside noise. Stay in the Bell Rd location if you need a extended stay hotel. I must say the coffee is really good though.

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1Thank Furnman61
Reviewed 19 November 2014

Darby at the front desk is amazing!!!! This place would not run so smooth without her! Scheduling, price questions, we even had a problem with our room when our neighbors flooded. She moved us effortlessly and what would have been a nightmare was nothing and we got a better room. Anyone who can handle any situation at a hotel which...

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1Thank ktedhams
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the service that Darby provided. It is so great to read that she was able to assist you so efficiently with a maintenance issue in your room. I am proud of our staff for providing you with such an...

Reviewed 18 November 2014

got to the room very excited only to find the room was obviously not cleaned completely from its last cleaning as it was clearly halfway through when someone discovered blood on the mattress covering then they decided to report it and forgot to return to complete removing the human bodily fluid and then proceeded to allow my wife and I...

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2Thank derderduurrrr
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that the room you were given was not cleaned and there were stains on the mattress cover. To prevent this from happening again, my team is reviewing our cleanliness standards and inspection procedures to ensure that this does not happen again. Thank you very...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to Crossland Studios Phoenix - Metro - Black Canyon Highway. We are located right off of the Black Canyon Freeway and located within walking distance to many shops and restaurants. Our property is 13 miles away from the Phoenix Convention Center and the Arizona State University-Downtown Campus. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Phoenix - Metro - Black Canyon Highway

Address: 11211 North Black Canyon Highway, Phoenix, AZ 85029 (Formerly Extended Stay America)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 3,692 - ₹ 4,599 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Phoenix - Metro - Black Canyon Highway 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Crossland Phoenix - Metro - Black Canyon Highway staff and other travellers.
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Questions? Get answers from Crossland Phoenix - Metro - Black Canyon Highway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You could do much better somewhere other than this hotel, in bad need of a makeover”
KirkWR, 30 Jun 2015 | Read review
“Truly, go to quality inn in Tempe for comperable price and a much nicer stay!”
freddapick, 21 Apr 2015 | Read review
“Stay else where”
beachbum578, 16 Mar 2015 | Read review
“Rooms are in desperate need of updating and repairs. Carpets are filthy, bedspread has cigarette burns on it and we are in a non-smoking room. AC does not work.”
309LisaW, 4 Feb 2015 | Read review
“There are no good rooms here”
sdjfhaskhf, 26 Jan 2015 | Read review
5 of 5