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Crossland Phoenix - Metro - Black Canyon Highway

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Crossland Phoenix - Metro - Black Canyon Highway
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104 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Phoenix - Metro - Black Canyon Highway
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Showing 102: English reviews
Glendale, Arizona
Reviewed 1 August 2015 via mobile

Nothing like the pictures, i went in to check how the room looks before i book it to a friend and i was glad i did. Lacks more cleaning, dry pee on the toilet seat, hair still on the comforter plus there was holes in the comforter, kinda dark and there and dirty bathtub. ( it was already "cleaned" by...

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1Thank noo1992
Tucson, Arizona
Reviewed 26 July 2015

First the pros: The price is great, cant beat it. Also the hotel fit the 6 of us comfortably. Now the cons: At check in they told us there wasn't going to be any breakfast (complimentary breakfast included) because they ran out. We were upset, because we planned our finances with meals and were counting on this breakfast. The lady...

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1Thank Jeri Z
Manager_11525, Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Hi Jeri, Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with my staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are...

The Valley, Anguilla
Reviewed 30 June 2015

There was no shuttle from the airport..no towels...there were tears in the furniture, stains on the carpet, stains on the bedding, fitted sheet put on backwards, garbage in one of the kitchen drawers, no dishes even if we had wanted to cook, no ice machine, no vending machines that were accessible, no dolly to transport luggage. Of all the extended...

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1Thank KirkWR
San Patricio, Jalisco, Mexico
Reviewed 24 June 2015

Dirty carpet, my feet were black every night walking bare foot. Tub backed up. Sometimes no towels or wash clothes available. Family of 7 or 8 in room next to us had continues fights with screaming and door pounding going on well into the morning hours. Police cars constantly cruised the parking lot. The only good thing about our stay...

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2Thank Elke G
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I will be retraining our housekeeping staff to ensure that our rooms are being cleaned to our company’s high standards. Additionally, our...

Reviewed 6 June 2015 via mobile

I will never give this place any of my business ever again. I was on such an extremely tight budget and basically had enough cash in hand to drive home with my wife and kids after filling up the car with gas. We had just got back from the AZ DIAMONDBACKS game that we had been given free tix too....

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4Thank Mark K
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with my team and will have a retraining course on how to properly clean and inspect each and every room to ensure...

Loveland, Colorado
Reviewed 5 June 2015

This hotel is getting run down. The only upside is the price. You can get a room through 3rd parties online for next to nothing. But, thats also what you are getting. Pretty standard offering from Extended Stay hotels just in need of some work. Not in the best area but with the cheep price, it attracts it own problem....

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1Thank James7979
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet expectations. As this hotel’s manager, I can assure you that I have taken action to have our rooms deep cleaned from top to bottom to...

Bangor, Maine
Reviewed 22 April 2015

Dirty. Tired. Overused. Unkempt. CHEAP THOUGH!! really wish we had stayed at quality inn in Tempe again. Suffered through it though as a really cheap bed on our last night in Phoenix. Pool was cloudy and suspect. THE ONLY REDEEMING QUALITY of this hotel was Kim at the front desk. Efficient, friendly and needs to work for a nicer place!

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1Thank freddapick
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the appearance of our property is truly regrettable. We are very sorry for your experience. In upholding our company's high standards, we are taking appropriate steps to be able to meet your expectations. Our team is committed to satisfying our guests, so we are...

Minnesota
Reviewed 29 March 2015

If you read the reviews you will hopefully do yourself a favor and never stay here! It was beyond nasty. I've stayed in a lot of hotels and this was by far the worst. My feet turned black just walking from the shower to my clothes and there was even bottle caps and bobbi pins from other guests on the...

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2Thank Blonde_Bomber_2
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you bringing your experience to our attention. The condition of the carpets you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that we have begun the process of having all our carpets professionally cleaned to ensure your experience is not repeated. Thank you very much for bringing this...

Kansas City, Missouri
Reviewed 26 March 2015

When I arrived there were no towels or wash cloths in the room. Since it was late and none was available I had to go out and purchase some. It took me three days to get two wash cloths. I stayed there over two months and only had my beds changed three times. I had to wash my own sheets...

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1Thank saved1974
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry for the housekeeping issues you experienced. I met with our staff, and we will make sure we always have clean linens available for our guests and that our housekeeping services are done on time. The staff and I appreciate your comments, as it will...

Reviewed 21 March 2015

Please don't make the same mistake as I did by not reading these reviews!!! This hotel was utterly disgusting!!! Not only did housekeeping do a terrible job but the front desk staff was beyond rude!! Rooms: *hair in tub and on sink *light fixture missing from the ceiling *stains on comforters *food left over in fridge from previous guest *no...

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2Thank TheBossGeek
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the conditions you experienced during your stay. In response to your feedback, we will be retraining our housekeeping staff in order to make sure our guest rooms are ready on time and that each guest has a clean and comfortable stay. In addition,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to Crossland Studios Phoenix - Metro - Black Canyon Highway. We are located right off of the Black Canyon Freeway and located within walking distance to many shops and restaurants. Our property is 13 miles away from the Phoenix Convention Center and the Arizona State University-Downtown Campus. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Phoenix - Metro - Black Canyon Highway

Address: 11211 N Black Canyon Hwy, Phoenix, AZ 85029-4759 (Formerly Extended Stay America)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 3,618 - ₹ 9,967 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Phoenix - Metro - Black Canyon Highway 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Crossland Phoenix - Metro - Black Canyon Highway staff and other travellers.
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Questions? Get answers from Crossland Phoenix - Metro - Black Canyon Highway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You could do much better somewhere other than this hotel, in bad need of a makeover”
 of 5 bubbles KirkWR, 30 Jun 2015 | Read review
“Truly, go to quality inn in Tempe for comperable price and a much nicer stay!”
 of 5 bubbles freddapick, 21 Apr 2015 | Read review
“Stay else where”
 of 5 bubbles beachbum578, 16 Mar 2015 | Read review
“Rooms are in desperate need of updating and repairs. Carpets are filthy, bedspread has cigarette burns on it and we are in a non-smoking room. AC does not work.”
 of 5 bubbles 309LisaW, 4 Feb 2015 | Read review
“There are no good rooms here”
 of 5 bubbles sdjfhaskhf, 26 Jan 2015 | Read review
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