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Extended Stay America - Phoenix - Midtown

ExtendedStayUS$ 91*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 96*
US$ 91*
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US$ 96*
US$ 96*
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Extended Stay America - Phoenix - Midtown
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77 Reviews from our TripAdvisor Community

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Showing 74: English reviews
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Reviewed 1 week ago

Customer service used obligatory words and not welcoming. Also the manager called me if didn't get a 9 call, sounds fishy. This is why I will not be coming back again to this place because of lack of focusing on the customer.

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Helpful?
Thank Joe M
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

Joe, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can...

Belen, New Mexico, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 24 March 2017 via mobile

Overall, the accommodations and staff were great! You must ask for a coffee pot, dishes and utensils at the desk due to them walking away! This is a slight inconvenience, but understandable! The building and grounds are clean and well kept! I highly recommend staying here if you are planning to be in Phoenix for a few days or more.

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Helpful?
Thank Loco_D_13
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

We appreciate you taking the time to share your feedback of Extended Stay America - Phoenix -Midtown. We are glad you enjoyed your stay and that you were impressed with our courteous staff. We appreciate your recommendation and look forward to welcoming you back soon. Sincerely, General Manager

Reviewed 1 week ago via mobile

Easy access to Light Rail and downtown corridor. Easy to get to downtown venues for entertainment and eating. Fairly quiet area so can enjoy pool. Good sized TVs for watching in room. Also like free wifi access

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Helpful?
1Thank Corky C
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

Corky, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America Phoenix-Midtown. We are glad you found our location convenient and liked our facilities. We hope you will choose us every time you are back in this area. Sincerely, General Manager

Dallas, Texas
Reviewed 2 weeks ago

Won this hotel on Priceline as I was led to believe it was a 2.5 star. WRONG. It's more like a 0.5 star. The lady who greeted me was great, positive attitude, charming, friendly, mature, very likeable, now the bad. The hotel does NOT have a media room, so do not expect to have a private area to read, write,...

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Helpful?
Thank big_time0319
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our...

Bucerias, Mexico
Reviewed 3 weeks ago via mobile

Heading south to Mexico for our retirement, this hotel was freeway close and convenient. Fridge kept our Coronas very cold, room was clean and staff very friendly. Didn't have time to dip in the pool but it looked very inviting. Only improvement i can suggest would be to have detergent vending machines in the laundry facility.

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Helpful?
1Thank littlemomma_1955
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

Thank you for taking the time to share your feedback about your stay at Extended Stay America - Phoenix - Midtown. We are glad to know our location was ideal for your trip and that you loved our pet-friendly hotel as well as the service provided by our associates. We appreciate your observation and hope you and your family will...

Apache, Oklahoma
Reviewed 11 April 2017

The bedding was stained and looked like someone vomited down the side of the mattres and nobody bothered to clean it or the bathroom , everyday when I came back from class it smelled like cigarette smoke in my room, and also smelled marijuana daily. I would not recommend this place all.

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Helpful?
Thank missylin7
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

Thank you for being our guest. I sincerely apologize for the issues you encountered in your room which compromised your experience. In response to your feedback, we will revisit our deep cleaning program to see where we can make improvements, so future guests are not similarly impacted. I hope you will consider giving us the opportunity to make it up...

Colorado Springs
Reviewed 7 April 2017

Stayed here with my family. Mattress was nasty with stains. The bathroom was dirty with stains in the tub. When the air conditioner came on, it made the room smell moldy! This was a TERRIBLE stay! I would never recommend this hotel to ANYONE!

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Helpful?
Thank Deana V
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

Deana, thank you for being our recent guest and for sharing your experience. I apologize for not living up to our commitment to clean, fresh rooms during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope you will give us another chance to impress...

Merced Ca
Reviewed 5 April 2017

We had a group of four, but needed 3 beds. We stayed in a mini suite at the Extended Stay American in Phoenix -Midtown. The location is great if you want to go downtown and ride the metro. The beds were very comfortable. There is no breakfast to speak of, but I hate hotel buffet breakfast anyway. The bathroom was...

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Helpful?
Thank Peachy411
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

Thank you for writing about your stay. We are pleased you not only liked our convenient location and hospitality but also found us to be a good value. However, we are sorry that our breakfast offerings were not to your liking and will share your feedback with the concerned team as we plan any changes to the same. We appreciate...

Evansville, Indiana
Reviewed 23 March 2017

My plan was to stay for 5 night. However I only stayed for 1 night. When I checked in and got to my room the room smelled like BO and felt dirty. I should have tried to switch rooms at that point. However due to traveling all day I was beat and stayed. I got up and left in the...

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Helpful?
Thank jbaugh2017
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

Thank you for your candid feedback. I sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay and truly regret the inconvenience it caused. I will surely address this matter with our Head of Housekeeping in an effort to improve our service and facilities. Thanks for bringing this to my attention, and please give us another...

Phoenix, Arizona
Reviewed 16 March 2017

We were guests for 87 days to get out of the northern Indiana winter. The staff here was awesome. They provided super service, were friendly and were helpful in every area. We loved our room. The surrounding area is safe.

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Helpful?
Thank QLM35
00esa, General Manager at Extended Stay America - Phoenix - Midtown, responded to this review

Many thanks for taking the time to review your stay at Extended Stay America - Phoenix - Midtown. We are delighted you enjoyed your comfortable suite and that our staff’s exceptional service exceeded your expectations. We loved having you as our guest and look forward to welcoming you back soon! Sincerely, General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Phoenix - Midtown

Address: 217 W Osborn Rd, Phoenix, AZ 85013-3942 (Formerly Extended Stay Deluxe - Phoenix - Midtown)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: ₹ 4,801 - ₹ 7,071 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Midtown 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix - Midtown Hotel Phoenix
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Midtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do Not Stay Here.”
missylin7, 11 Apr 2017 | Read review
“Avoid this hotel!!”
DeanaV, 6 Apr 2017 | Read review
“great location”
michellebmonique, 6 Mar 2017 | Read review
“Don't chose one”
derynr2016, 26 Sep 2016 | Read review
“My room was up the elevator and to the right.”
resident137, 21 Sep 2016 | Read review
5 of 5
ExtendedStay
US$ 91* /night
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Booking.comUS$ 96
Expedia.comUS$ 96
Hotwire.comUS$ 96
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Prices are for 1 room, 2 adults
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