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All reviewsfull kitchenphoenix airportfront deskbedroom suitechinese cultural centerwork spacethe shuttle driveramerican airlinesfree breakfastleave your carthe breakfast areastayed one nightoatmealhome away from homenight stayan early morning flightwould definitely stay here again
I stayed here for business as it was close to Airport and to the area I need to go to while i was in town. I was in a 1 bedroom suite, which was nice and gives that small studio feel.
Simple room, couch had...More
Thank Eric I
Response from Jose G, Front Office Manager at Residence Inn Phoenix AirportResponded 12 October 2017
Eric I -
Thank you for your time and providing some feedback. I am so pleased to hear of your excellent experience with us and appreciate your comments regarding our rooms and services. It sounds like we will be seeing you again on your next...More
This is a very nice spacious hotel. We needed, a few things from the front desk. They were very prompt! Great customer service! The room was very clean. It met my expectations! I would definitely stay here again! Very good room for the price!
Response from Michele T, General Manager at Residence Inn Phoenix AirportResponded 12 October 2017
Thank you so much for your review. I am thrilled to hear that you enjoyed our property and hospitality. We look forward to welcoming you back for your next trip to the Phoenix area.
This hotel lived up to Marriot standard. Check in was a breeze and the staff was great. The hotel provided a nice evening snack and cocktail hour where the theme changes each night. The seating outside and in the lobby is very convenient. The buildings...More
Response from Jose G, Front Office Manager at Residence Inn Phoenix AirportResponded 22 September 2017
4realguy - Thank you for choosing the residence Inn phoenix airport during your stay in the Phoenix area. We are happy to hear you enjoyed your stay with us and are glad you enjoyed the amenities that we offer at our hotel. We look forward...More
Front office could use a bit more training to know how to handle more issues such as wifi and billing problems. Very friendly, but this should be basic knowledge when you are the first impression and representation of the property. They do this "guest of...More
Response from Jose G, Front Office Manager at Residence Inn Phoenix AirportResponded 15 September 2017
MrsH1106 - Thank you for taking the time to review our hotel. I would like to apologize for the issues you encountered during your stay with us. Our front desk staff is trained to provide a friendly and outstanding customer service. I will share your...More
We stayed here for one night before our flight to Florida. We'd stayed here a year ago and were pleased so thought we'd stay again. Our air conditioning was miserable. The fan wouldn't move off the high setting and the vent, which couldn't be moved...More
Response from Jose G, Front Office Manager at Residence Inn Phoenix AirportResponded 8 August 2017
Bocagrlz - Thank you for taking the time to review our hotel. I would like to sincerely apologize for the maintanence issues you encountered during your stay. Unfortunately our hotel only consist of comfortable queen size beds.